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1 quarto 1 Quartos , 1 adulto 1 adultos , 1 criança 0 crianças
Rated 4 out of 5 by 327 reviewers.
Rated 1 out of 5 by Disappointing I stayed in the tower which smelled musty and damp. The carpet was full of stains. The additional bar lock on the door to the outside was broken. The bathroom ceiling had black stuff on it as well as water stains. The air was not working, only the fan. They offered to switch me to another room and it was worse. I was told the second room was reserved for people with pets. I ended up checking out a day early. The staff was helpful and very apologetic but the facility was at capacity. It's a shame that management places the employees in a position to defend the lack of upkeep to the rooms and facilities. The room was clean, just unacceptable in terms of the overall condition. August 26, 2016
Rated 4 out of 5 by Hotel was very comfortable, nice large bathroom. The only issue was there was a lack of hot water for showers. August 18, 2016
Rated 3 out of 5 by Conference Hotel The staff was polite and assisted when asked. The hotel has some age and requires some maintenance, but a budget for repairs and proper planning can repair the items and maintain the quality of the hotel. The hotel had all the amenities of a Sheraton. July 16, 2016
Rated 2 out of 5 by Close to everything BUT.... The sheets were dirty when we checked in, the floor was filthy (I had to rewash my feet from walking around barefoot 10 minutes after my shower - all three days), and there were cobwebs in the corners of the room. Also, the ironing board was gross. Shockingly, there are trees that drip sap onto cars in the parking lot, and we had to have the sap professionally removed from our vehicle. Management sent someone up right away to fix the sheet issue. We didn't feel like complaining again about the other room issues, and we didn't know about the sap until after we left. On the plus side, even though the bathroom is VERY small, the shower was excellent. July 7, 2016
Rated 2 out of 5 by Not representative of an SPG Hotel This hotel is not the quality I expect from the SPG program!!! Very disappointed! I expect more when going through the SPG affiliated hotels when looking for accommodations. June 27, 2016
Rated 1 out of 5 by Worst SPG hotel I have ever stayed in This hotel is horrible, ripped furniture to horrible customer service. Few things that stand out in the 2 nights my wife and I stayed here for are: 1. Customer service, is slow and rude on the phone. When asked for extra towels or asking them to fix a AC condensing leak (more on that later) they are slow to respond is they respond ever. 2. The place is very rundown. In our room the seats and sheets on the bed were ripped. There was water leaking from the AC unit is was located in the ceiling. After calling multiple times, they finally came. Their solution was to stuff a towel so it would not leak on the ground. This has to be a safety issue. Evenmore, the bathroom was a total mess. you cannot open or close the door completely since it hits the toilet. The worse part the toilet seatcover was broken, which they never fixed. June 24, 2016
Rated 5 out of 5 by A haven for a tired traveler We were returning from a Caribbean cruise and had our flights changed at the last minute. A message to the reservations desk made sure that the room was held until our midnight arrival and our tired bones welcomed the well appointed room. June 5, 2016
Rated 2 out of 5 by Unlike other Sheraton brands Facilities were old and needed a refresh. Some of the staff did not even know if the property had a business center for printing- same staff member had an attitude. Was not confident that room and bathroom was entirely clean May 9, 2016
  • 2016-08-26 T11:26:15.034-05:00
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