Rated 3 out of 5 by NYreviewer You get what you pay for
I arrived at midnight and looked through the menu to order food. The menu table of contents listed a late night menu but nothing was listed within the menu itself. I called the front desk and was told all food service was closed at 11pm...how can a Sheraton hotel not have a late menu?? I was told I could order pizza instead....no thanks,
November 25, 2013
Rated 4 out of 5 by SPGStayer123 Great clean hotel, with some needed improvements
I stayed here for a few days for a conference and arrived late at night. The staff was quick to help get me in and easily available for services, requests, and room service. The hotel is clean, staff is great and rooms are clean.
Room service was timely, delicious and reliable.
As for critiques, I had made a club room reservation, which is overrated at this hotel. The club room, while always available, rarely has food in it, other than drinks. The food was sub-par at best and would not warrant the increased rate, which doesn't include any alcohol. So $30 - $50 for sub-par food/breakfast and soda...is unfounded.
As for the room service, while it was good, there was a delivery charge (which I never understand since there is no other option to pick up the food yourself) when room service implies a delivery and already included a self-satisfying 20%.
November 15, 2013
Rated 5 out of 5 by Dokester Another Great Stay
The Austin Sheraton is located perfectly, close to major arteries, but away from the congestion of being right smack downtown. Easy to get anywhere. The property is in great condition, and the staff are helpful and friendly. I hadn't visited the hotel in a few years, and it was just as great as the last time we were there.
November 11, 2013
Rated 5 out of 5 by Traveler1999 Parking and Food
Parking in the downtown area is ridiculous. I had a friend meet me and they had to pay to park at the hotel and she was only there a few minutes to pick me up. No complimentary parking even for a few minutes for pickup. The only food besides roomservice available was at the bar. Went to restraunt and had to pay $8 to park. Also no bags provided when items purchased at shops. Who wants to walk around town carrying items.....
November 21, 2013
Rated 2 out of 5 by Redmnt Room not cleaned
Just came back to my room, 826.
It is 8.40pm and the room has not been cleaned.
I am staying for three nights and am been charged an amount in excess of $2,000 due to some events in town.
At this rate not even having the room cleaned is simply unacceptable.
November 16, 2013
Rated 1 out of 5 by Keith100 This hotel needs a lot of help.
The rooms are a disgrace. The furniture is all miss matched pieces. The bathroom is old and dirty. There was mold at the bottom of the bathtub around the caulk. The grab bars had rust and mold around them also. The room we had was so small and when asked to move the told us they were 100% full so we had no choice. I found that funny because the other couple we traveled with started screaming and they got moved. Guess it doesn't pay to be nice.The room is so small there is only one place you could put your clothes it was a tiny little closet behind the sink which only had two drawers. I will never return to this hotel and either will the large group who booked this.
November 4, 2013
Rated 5 out of 5 by AustinBride2013 Fantastic Staff for a great wedding!
I can't say enough about how Adela and the rest of the staff made my stay everything I could have dreamt of. I had lost my wedding ceremony site twice before I realized that the Sheraton had everything I needed. I mean the prices alone were incredible! Adela not only helped coordinate everything onsite (including the people) but also preplanned a fantastic rain-back up when a tropical storm suddenly blew through town. Everyone was so kind and helpful, even when dealing with the insanity of ACL weekend in Austin. And my View WAS AMAZING! So happy I decided to book two nights there in addition to the wedding itself despite being a local. Wow!
October 23, 2013
Rated 4 out of 5 by Jake21 Comfortable hotel
Hotel has friendly staff who respond quickly to needs. Swimming pool is great, the swimming area has no clock. Was unable to get any hot water in the shower in the men's locker room. Rooms are not very spacious and can hear the trucks on the interstate even on the 14th floor.
November 9, 2013