Rated 5 out of 5 by Selena0716 The staff was exceptional
Philip, the Bell Captain at the Sheraton Austin Hotel at the Capitol was the most professionalism and helpful individual that I have ever met in my many years of travel. His attention to detail and awareness of service is unmatched. He should be highly commended.
June 18, 2014
Rated 3 out of 5 by DaveN80 Sheraton Austin
The Sheraton Austin Hotel was OK but not great and not to the standard that I have experienced at other Sheraton Hotels around the world. For example, the Club Lounge was fair and the staff working there were good but the facility was crowded with loud children making it less than inviting. Parking was an issue nearly every time we pulled into the lot. Once there were no spaces at all. This is a problem when paying $16 per day for parking. There seemed to be a lot of management staff hanging around the lobby but nobody took an interest in the elevator that was broken the entire week we were there.
July 18, 2013
Rated 5 out of 5 by jbhpac Business Friendly Hotel
I booked my reservations on line after reading the reviews. It was just what I needed as a traveling business man.
The hotel was 1 block from 1-35 yet I never heard any traffic at night, nor were there any kids running thru the lobby in swim suits. The hotel was extremely clean and well-decorated.
Yes it was older , but the staff was extremely friendly, professional, knew the area very well. After being in meetings all day, it was nice to be in walking distance of several to a good restaurants. The concierge knew the restaurants and even offered to print me off a copy of their menu before I left the lobby. I was able to get a lot of work done without distractions. See you on my next trip.
July 12, 2013
Rated 5 out of 5 by MyBigFatMouth Austin is Awesome At The Sheraton
I always enjoy staying at this hotel. The Staff always shows warmth, and I must give a huge head's up to Maria, who works the Starbucks coffee bar in the lobby. Also much love to Danielle, Landon, Dave, and the housekeeper on my floor who always has a smile on her face.
March 20, 2014
Rated 4 out of 5 by canuckle friendly staff and great location
This hotel has done a good job of making sure the guests are met with a warm welcome!
The location of check-in behind the bar was a little difficult to find, but otherwise a painless checkin and a nice corner room assignment away from the noise of 6th St.
The club lounge was nicely renovated, though a bit cramped with the oversized chairs. Food offering was good!
The post-Saturday hotel (following an event at the hotel) could have used some cleaning (spilled food and drinks in the common areas). but overall this hotel offered everything a guest could ask for.
March 26, 2014
Rated 5 out of 5 by Tshouse Another Great Stay at a Sheraton SPG Property
I travel extensively and always try to stay in SPG properties. Every once and awhile I am disappointed but the Sheraton Austin was a fantastic stay. My Platinum benefits managed to get us a room upgrade to a great corner suite with an amazing view of the Capitol building and downtown. It is easy walking distance to 6th street which my wife and I took full advantage of while there. The club lounge was ok on evening snacks and the drink selection was pretty scarce but considering so many hotels don't offer it I don't complain. Staff was attentive. Unfortunately the last morning we had to deal with a very loud housekeeping staff member outside our door that shouldn't have happened. Overall very satisfied!
June 17, 2013
Rated 5 out of 5 by akaklas4 Pleasant overnight stay
I called hotels in the area to get the best rate for a short stay in Austin. I had an appointment with TRS just across the street from the Sheraton. The young lady I spoke with on the phone was extremely helpful and did not make me feel she was in a rush to make the reservation and get off the phone. She answered my questions and found me an excellent rate for my stay. Upon arrival the front desk was welcoming and provided all the information needed for a enjoyable visit to the area. I have already and will continue to recommend the Sheraton to friends that will be visiting Austin.
June 25, 2013
Rated 5 out of 5 by Woo0 excellent stay, except too near the elevator!
Unfortunately my room was too close to the elevator. I heard it going up and down until late into the night, resuming early the next morning. Fortunately I have a sleep machine app on my iPhone so I drowned out the sound! Other than that it was an excellent stay. Your staff is always responsive and very pleasant.
June 7, 2014
Rated 3 out of 5 by 737823 Rough around the edges
Overall this hotel is very dated and rough around the edges. Due to its proximity to UT, there are many loud groups of college students and young adults. I stayed in a clubroom on the 15th floor and found the room to be incredibly musty and had numerous carpet stains. There are better SPG properties in the Austin area.
November 6, 2011
Rated 5 out of 5 by andterp Awesome during SXSW...
Friendly staff during one of the most batty times of the year. Hotel was clean, service was great, and the preparation level for SXSW was clearly evident. THANK YOU!!!
March 15, 2014
Rated 1 out of 5 by GJD0000 A real dog with fleas
Nice lobby & bar. Staff is friendly. My room was a DUMP - stained carpet, dirt & food on the floor, and no soap in the bathroom. Only one bath towel. Are you kidding? I'm sleeping in my clothes tonight! I told the staff, but there's nothing they can do - hotel is sold out. STAY AWAY from this place.
December 5, 2011
Rated 2 out of 5 by 13never Not worth the money
Booked for 5 nights, stayed one. Moved to a different hotel with a Much nicer room/view (right on the lake by the bat bridge and walking distance to 6th street and SoCo) for a third of the price. The sheraton was dark, very small room, next to the freeway. Would not go back.
August 27, 2013
Rated 5 out of 5 by pabloOfIssaquah Nice Stay at Austin Sheraton Capitol
Nice staff; comfortable rooms; nice buffet restaurant; wish they had at least one Texas Beer on draught at the bar; maybe Shiner Bock.
June 11, 2014
Rated 5 out of 5 by MrsB1227 Great Hotel
This was a lovely hotel with a very accommodating staff.
June 10, 2014
Rated 4 out of 5 by Gary6464 Bar abd food area
Everything was good! I'm looking for points from May 15, 2014 for food and drinks. Gave my Starwood card and receipt copy to Sharton hotel front desk (701 E 11th street - Austin tx and was told they would send in the proper form to credit my account with the points. My card was Amex ending in 1008 and the auth code was 562923--check # 5035 Gary Smathers.
May 26, 2014
Rated 5 out of 5 by Gabby11 Great staff, great location
The hotel is in a great location and the entire staff is friendly and helpful. A special thank you to Danielle who made our family feel so welcome and comfortable.
June 4, 2014
Rated 4 out of 5 by Pam1236 Good stay
The only complaints I have is regarding the room I stayed in, it was right next to the elevator making it Really hard to sleep when the elevator was in use (room 824) and the room could have been cleaner. Other than that my stay was pleasant and the staff is always wonderful, hotel location is great. Thank you!
May 27, 2014
Rated 4 out of 5 by JB007JB Decent hotel but dated amenities
Overall decent hotel. Close proximity to downtown and bar district. Plenty to do. Hotel greeted me very well including UT bell boy named Joe. Very well mannered and courteous. Engaged me in conversation and personable. Rooms need to be upgraded and redone. Older smell and feel to them. Shower was very bad looking and tub was old and very slippery. Almost slipped twice. For the price I paid and room I stayed in not worth it and next time will find a much cleaner and modern hotel.
April 27, 2014
Rated 3 out of 5 by Walt80 Sheraton Austin Visit
My visit to the Sheraton Austin was average. I selected the green selection as I always do and expected that the same linens would be used, but the bed would be made and towels replaced. The bed was never made, towels not replaced, glasses or water bottles not removed and trash not emptied. I mentioned to the representative at the front desk and was told that this was the hotel's policy. I've stayed at many Starwoods properties and always select the green option and this is the first time I've encountered this. I suggest that you revisit this policy.
December 20, 2013
Rated 5 out of 5 by AustinGirl77 Amazing Staff
Though check in in late (3pm) at this hotel, Mike, the concierges went above and beyond to take care of us! Requesting GREAT places to eat around the hotel or even calling us an exceptional van service to the airport - Mike was our go-to guy. When we think about our stay at the Sheraton, his name comes up right away. The only downfall of this hotel was the lack of a fridge in our room. We were unable to bring leftovers back with us from meals, as well as keep bottles of waters cold for our day trips. Thank you Mike and the Sheraton for our great stay!
July 8, 2013
Rated 5 out of 5 by jbull1978 Staff wonderful as always
Every time we stay at a Sheraton for a special occasion, the staff does a little something to make us feel special. This year we went back to Austin for a 12 year anniversary and the manager gave us free vouchers for the breakfast buffet. The location is only a a few blocks from 6 street and an easy walk. Gave the room comfort only 4 stars because it seemed we heard a fair amount of noise from the room next to us. But they may just might have been extra noisy. Sheraton consistently has great deals for the military which is always greatly appreciated
June 18, 2013
Rated 3 out of 5 by Conference2 Musty odor
The odor in the room was stale and musty.
June 4, 2014
Rated 5 out of 5 by Peripetetic Very comfortable stay
Hotel is nicely appointed and the staff was very helpful
June 2, 2014
Rated 5 out of 5 by Austonian Good Value in Downtown Austin
This is a great hotel located right in the middle of all the action in downtown Austin. The property is updated and has a great lobby with a cool, popular bar that gives a good vibe to this hotel right when you walk through the front doors. You’re within walking distance to nightlife (6th Street is about 5 blocks away), and you’re also close enough to walk to the University if you’re in town for a game or to visit friends and family that are going to UT.
Rooms are simple, but they are comfortable and modern. Because this hotel is centrally located, it can be quite full at times…so allow a little more time when coming and going. Parking is great, and it’s right on I-35 if you’re just stopping in on your way through town.
Overall, I recommend this hotel.
October 17, 2012
Rated 4 out of 5 by cstein1017 One of the better Sheratons
Excellent exercise facility and indoor/outdoor pool area. There are fitness locker rooms here which I really appreciated. Unfortunately many of the keys were missing to lock up your things but it served great to change and rinse off after a work out and transition into the pool or hot tub. Wishing there was a steam room. Rooms were clean and comfortable. Club level amenities were extremely welcome. I sincerely appreciated the automatic expresso maker. Thank you Sheraton and staff for a wonderful stay.
March 10, 2014
Rated 5 out of 5 by whycantihavethesamename Service above and beyond
When I arrived for my reservation the hotel was overbooked. They had no room left for me. I had been traveling all day, it was late, my girlfriend was unhappy and we just wanted to go for a swim and go to bed.
Trae, the front desk manager understood all of this, and he did everything he could to make it right. In fact, he went beyond making it right and displayed a level of customer care that surprised me and ensured that whenever I am in Austin I will be staying at the Sheraton.
For the remainder of my stay I found the hotel to be conveniently located, comfortable, and a pleasure to stay in. I can recommend the landmark restaurant, and the patio dining experience is quite nice in the evenings.
Thank you to Trae, Brie and all the staff who made our stay so pleasant.
June 18, 2013
Rated 2 out of 5 by Lowell30 Bad Customer Service
Given the fact that this hotel has a stable market of conventions and conference, it has grown to be complacent in providing the excellent quality of customer service a Starwood hotel is known for. Their staff fail to take ownership of their mistakes and are very inefficient. I have been staying in this hotel for the last 11 months.
Inconsistent Execution of Make a Green Choice:
If you are traveling for business and consistently participate on the Make a Green Choice promotion, this hotel has been inconsistent in their process. I have There has been a number of nights when I hanged that tag in my door and I have not received any coupons in the morning. Other times, housekeeping would still come into your room to fix it despite hanging the "Make A Green Choice" in your door. They would get any coupon lying in your desk. I learned to just immediately bring the coupons with me in case housekeeping fail to recognize your participation in the program. This has happened more than once.
Staff Fails to Take Responsibility for Their Actions:
There was a time that the front desk and night auditor made an unforgivable mistake of connecting my wife's call to the wrong room and a woman picked up the phone. They insisted that it was the right room and the guest refused to accept calls. I was outside on a team event and no one was in the room. Both staff insisted that they followed protocol and told my wife that it was indeed the right room. I complained to SPG and the director of rooms insisted the same thing providing wrong information on the SPG issue logs that my wife provided the wrong room number even when she did not. I escalated to the general manager and after persistently convincing him that there was a disconnect in his staff's excuses, he agreed the mistake was on them. Is that even necessary? Or should they have taken ownership of their mistake from the start?
Club Lounge Hours:
On paper, club lounge is supposed to open at 6:30AM. If you have an early morning meeting, forget about it and grab breakfast outside. You would experience coming in at 7 and things are not completely set up.
I have been staying here for the last 11 months. Knowing that I already met the required number of nights to maintain my status next year, I am ready to switch to another hotel beginning of next month.
June 13, 2012
Rated 2 out of 5 by Justanote Dissapointed
Staff was great but the elevators did not accomodate well. I was able to get past the fact the the rooms are outdated and some of the wall paper peeling, BUT the fact that they used the cheapest toilet tissue in the world really bothered me. I would expect that of all things to be much better considering it cost 10X the money to stay there as opposed to a two star Motel. I have always thought well of Sheraton, however, I will make other choices in the future.
March 27, 2014
Rated 4 out of 5 by quicktrip Nicer than expected
The Sheraton brand has really stepped up in the past few years. An older hotel, but still well maintained and staff was more than attentive and friendly.
May 19, 2014
Rated 5 out of 5 by MsNana65 This hotel has great conference Rooms
Service is great and friendly.
May 22, 2014