Rated 2 out of 5 by 13never Not worth the money
Booked for 5 nights, stayed one. Moved to a different hotel with a Much nicer room/view (right on the lake by the bat bridge and walking distance to 6th street and SoCo) for a third of the price. The sheraton was dark, very small room, next to the freeway. Would not go back.
August 27, 2013
Rated 5 out of 5 by sym70 Customer Service excels
This hotel has been upgraded: the beds were wonderful with lots of pillows and clean comforters and sheets. TVs are flat screen and large. The staff are all pleasant, knowledgeable, eager to help, and immaculate in appearance. I would highly recommend this hotel for a downtown Austin visitor.
August 4, 2013
Rated 5 out of 5 by Smith2013 Excellent hotel to stay
This is the excellent hotel highly recommence you to stay when you come to Austin Texas. You will feel it is like your home. Staffs are very friendly, facility is very clean, food is excellent... I gave this hotel 5 stars because I am very pleasant to stay in this hotel on my business trip I will come back to this hotel .
June 2, 2013
Rated 2 out of 5 by tx77023 Quality hotel -- A/C extra.
Imagine being locked inside a car with no air conditioning on a warm day or night and you are trapped there with no way to open a window to get fresh air...your forehead glistening with perspiration and your clothes uncomfortably clingy.
That is what it was like waking up twice a night, every night, I stayed at this hotel. The genius behind placing a motion sensor on a thermostat, thick overly-heavy "comforters" on the bed, and then sealing windows shut escapes me. In a climate that demands air conditioning, my room was not a welcome respite, it was a downtown gulag. I am thankful, at least, that the wallpaper didn't peel from the heat and begin wafting loudly when the A/C did work.
It was infuriating that I should have to wake up and walk about the room just to receive fresh air -- in a "club room" no less. I would have thought it (A/C) included in the price of my room. The reason I stay at Sheraton Hotels is because I expect a much higher level of comfort than this.
June 21, 2013
Rated 2 out of 5 by SPG910000000000 So-so but needs upkeep
Most of the staff was very nice and the location is great if you are in downtown Austin. The hotel is within walking distance of all the good restaurants and bars and even to the South Congress Bridge.
The rooms need some upkeep. We were on the 12th floor, which is an SPG floor. Our room smelled a bit moldy/musty. The pool had lots of leaves and debris in it, and the towel bins were full with no replacement clean towels. There were dead crickets on the floor in the pool area. This really soured our experience.
We are SPG Gold members. When we went to the front desk, we went to the line marked SPG Gold and Platinum members. The hotel staff at the front desk told us we could not cut the other people in line and had to wait in the regular line. What is the point of the SPG Gold & Platinum lane then???
Between the room smell, the pool debris, lack of clean towels, and ignoring the SPG line, we were not impressed and would look elsewhere when we are in Austin again.
August 20, 2012
Rated 4 out of 5 by bjm1230 Sheraton in Austin
The staff was friendly and responsive. Not as professional as other places I stay but helpful The hotel is in dire need of an update. My room had cracks, old molding, worn carpet and just was quite unattractive compared to many of the other hotels in Austin. Great location.
August 1, 2013
Rated 5 out of 5 by AnnaM You can count on the Sheraton name
I was very happy with my choice of the Sheraton Austin for my first trip to Austin. I figured I wouldn't lose with an established name like Sheraton and I wasn't disappointed. The hotel is located within walking distance of many sights (and just down the street from
the best bbq in Texas (Franklin's).
June 6, 2013
Rated 5 out of 5 by Alan719 Surprised
WOW, our stay was excellent, we stayed there when it was another Brand name and this stay was so much better, not surprised being a Sheraton,they really care for you and if your stay is good. Front desk was great and Bar Tenders were great. Can't wait to go to Austin again and the rate was great.
June 17, 2013
Rated 2 out of 5 by rappstar This place is a pit.
The hotel rooms were beat up. My furniture looked like a cat got to it. and I don't know why, but the hotel had a terrible smell to it. They attempt to cover it up by flooding the place with perfume, (whole place smells like an Abercrombie store), but it just takes the edge off.
July 18, 2013
Rated 5 out of 5 by BigGreek Great Room
Stayed last weekend and had a blast! This hotel is close to 6th street and several other sites to see in Austin. Weekends are a mix of partygoers so expect late night traffic in the halls and some noise from the music scene in downtown. A good place for couples or those wanting to have a night on the town.
February 20, 2012
Rated 3 out of 5 by ZuZuGW convenient location
Staff very friendly and accommodating.
While the common spaces were clean and tidy my room lacked the same attention. Property a little dated.
September 12, 2013
Rated 1 out of 5 by GJD0000 A real dog with fleas
Nice lobby & bar. Staff is friendly. My room was a DUMP - stained carpet, dirt & food on the floor, and no soap in the bathroom. Only one bath towel. Are you kidding? I'm sleeping in my clothes tonight! I told the staff, but there's nothing they can do - hotel is sold out. STAY AWAY from this place.
December 5, 2011
Rated 5 out of 5 by Argos11 Very Satisfied
I was assisted by Trae at the Welcome Desk, I have to say he was very professional and represented the Starwood Brand to the highest caliber. Trae's service was excellent and made the stay from satisfactory to excellent.
August 17, 2013
Rated 5 out of 5 by nagdeep Very pleasant stay..
It was my first time stay at this hotel. I was visiting Austin for the long weekend. The hotel staff is very polite and professional and the lobby atmosphere is very lively. No problems with the room comfort. Would surely recommend this hotel and stay again when I re-visit Austin.
May 26, 2013
Rated 5 out of 5 by Jimmy5583 This hotel was everything I expected.
The rooms were very clean. The staff on site was very professional and friendly upon checkin-checkout. The SPG Lounge was enjoyable , very clean, and continously had staff in it to make sure everything was stocked and kept up with.
July 31, 2013
Rated 4 out of 5 by Quinn76 Texas hotel experience
It was just a quick stay over the weekend. The hotel was clean, staffs were friendly except for the one at checkin. Room was a little outdated, but comfortable. Overall price was high for the place if not for a special rate we get as group rate for wedding.
July 2, 2013
Rated 5 out of 5 by Laca Fantastic room renovation
Like staying in a new hotel, 19" high definition TV, new carpet and desk chair in the rooms are all fantastic. New carpet and lighting in the halls make the hotel inviting. Cannot wait to see the other renovations when I return to the area.
July 20, 2013
Rated 5 out of 5 by josal217 Wonderful Hotel and Restaurant!
I have stayed at this hotel before and always enjoy it. This time around I ordered room service from the restaurant and it was fabulous! I loved the food and the lady who answered my call was very helpful in suggesting what to order and I was very satisfied.
May 28, 2013
Rated 5 out of 5 by LC1st Valet-great first impression!
Our stay was wonderful. I wish I remembered the Valet's name who helped us at check in. We were in a hurry and he was excellent. The bed is extremely comfortable. The only suggestion is to have coffee available 24 hours in the club room.
July 22, 2013
Rated 5 out of 5 by Boomersa Great Way to Experience Austin
The Sheraton is a great place to stay when you are in Austin. I stay here frequently & appreciate its convenient location & stellar staff. The employees are always making sure that my needs are met & they have great recommendations on restaurants on the area.
June 17, 2013
Rated 5 out of 5 by Randy54 Nice Hotel/Great Location
Very nice hotel with a great staff. The hotel is at a great location. The only recommendation I have is not with the hotel, but with Austin city council and TxDot. Pass the word on that the freeway system is about 25 years behind what it should be.
June 17, 2013
Rated 5 out of 5 by nagdeep Relaxing and enjoyed my stay
Room was very neat and they hold good hospitality... The best part is that they have spacious parking in the heart of downtown... They have really good view of the city from their building .... Its walkable to the State Capitol building...
June 28, 2013
Rated 5 out of 5 by bb54 great family reunion location
The hotel exceeded my expectations. the rooms were fabulous and the bed was sooooo comfortable. There were many areas to socialize both inside and outside. The concierge was amazing. Two thumbs up!
August 5, 2013
Rated 5 out of 5 by southtexas27 OUTSTANDING SERVICE
Overall my stay was awesome. Clean Rooms, friendly staff at Front Desk and Jason at the Bar has a great personality. He makes some great margaritas well worth the price. Food at the Landmark Restaurant is delicious.
July 22, 2013
Rated 2 out of 5 by calGal82 Hotel is outdated
I travel weekly for business and stay at Starwood properties. This hotel is outdated. Room was dusty. The walls are thin and I can hear my neighbor on a conf call starting at 6am. Club Lounge food was ok serving "warm" coffee.
July 3, 2013
Rated 5 out of 5 by Bob1427 Renovations
This facility which has always been excellent is even better now. We stayed on the recently renovated 14th floor which was beautifully done.
Great location and facility, who could ask for more!
August 1, 2013
Rated 1 out of 5 by Kkruke So So
This hotel has a great location for my work. So, I'll keep staying there.
However, its pretty worn and the arrogance of the staff moves on to the do not recommend list for me.
If you're in that area of town for a specific reason, book elsewhere.
April 13, 2013
Rated 5 out of 5 by CL4324 Great Experience in Austin
The Austin Sheraton was a terrific hotel. The front desk was very professional and helpful. The room was great and had a view of the capital . Close to everything downtown and easy to walk or catch a cab. I will definitely be back.
June 9, 2013
Rated 5 out of 5 by Coach67 Great Austin Hotel
The Sheraton provided an excellent place for us to stay. Everyone who waited on us was so friendly and courteous. The staff in the Landmark Restaurant made sure our breakfast was a memorable experience.
July 15, 2013
Rated 4 out of 5 by CabFare10 Hotel worst feature
The hotel is nice, the only problem I have is having to pay $50.00 for a cab roundtrip from the airport. A motel of this quaility that caters to conferences should provide transportation. Also, I didn't like the paper coffee cups in the rooms.
November 14, 2011