Rated 5 out of 5 by 21dottie hotel bar/lobby
Our son w/special needs was highly respected and given the best attention ever. The employee's name was Jason.
We will forever remember his kindness, courtesy, and genuine respect he showed our son. Worth a million dollar!!!
March 1, 2014
Rated 5 out of 5 by MrsB1227 Great Hotel
This was a lovely hotel with a very accommodating staff.
June 10, 2014
Rated 5 out of 5 by Jimmy5583 This hotel was everything I expected.
The rooms were very clean. The staff on site was very professional and friendly upon checkin-checkout. The SPG Lounge was enjoyable , very clean, and continously had staff in it to make sure everything was stocked and kept up with.
July 31, 2013
Rated 5 out of 5 by CL4324 Great Experience in Austin
The Austin Sheraton was a terrific hotel. The front desk was very professional and helpful. The room was great and had a view of the capital . Close to everything downtown and easy to walk or catch a cab. I will definitely be back.
June 9, 2013
Rated 5 out of 5 by BigGreek Terrific Stay
Good location, clean rooms and Texas Hospitality! What more could you want? We were upgraded to a suite on the 14th floor which was great. The staff was helpful with reccomendations and fitness center met our needs and then some.
February 20, 2012
Rated 2 out of 5 by calGal82 Hotel is outdated
I travel weekly for business and stay at Starwood properties. This hotel is outdated. Room was dusty. The walls are thin and I can hear my neighbor on a conf call starting at 6am. Club Lounge food was ok serving "warm" coffee.
July 3, 2013
Rated 5 out of 5 by abailes Nice hotel but...
Nice hotel. Great location. But they didn't give me a receipt before I left, and it's practically impossible to get anyone on the phone afterward. Also, the air conditioner vent blows right at your head when you're in bed.
October 4, 2013
Rated 5 out of 5 by Dog5 Excellent Hotel, Excellent Location
Less than a mile from 6th St, less than a mile from the Capital and the Bob Bullock Texas Museum and less than a mile from the University of Texas Campus. Staff was excellent and helpful.
April 9, 2014
Rated 5 out of 5 by Argos11 Very Satisfied
I was assisted by Trae at the Welcome Desk, I have to say he was very professional and represented the Starwood Brand to the highest caliber. Trae's service was excellent and made the stay from satisfactory to excellent.
August 17, 2013
Rated 4 out of 5 by smathena Wonderful Hotel!!
We recently were at the Sheraton Austin for a wedding and had a wonderful stay. The only negative was the music we could hear in our room coming from a nearby bar. But hey, it is Austin after all, so it was not too bad!
June 6, 2013
Rated 2 out of 5 by HoustonConf Hot
I like to keep my room cold at night. Apparently, this hotel regulates the temperature of the room and turns off the AC during the night. I woke up every night sweating and with wet hair. I had to shower every morning.
June 22, 2013
Rated 5 out of 5 by southtexas27 OUTSTANDING SERVICE
Overall my stay was awesome. Clean Rooms, friendly staff at Front Desk and Jason at the Bar has a great personality. He makes some great margaritas well worth the price. Food at the Landmark Restaurant is delicious.
July 22, 2013
Rated 5 out of 5 by CentralTXMember Great Hotel, Friendly Staff
We chose this hotel for its location in the center of Austin so we could meet up with friends and have a nice visit. We were able to do so and the staff was very accommodating to us all. We'll definitely be back!
July 1, 2013
Rated 5 out of 5 by Shiner Clean rooms, friendly staff
Everyone I encountered on the staff was incredibly helpful and friendly. My room was very clean and quiet. This was my first time at this hotel, but I will definately stay here again the next time I am in Austin.
February 8, 2012
Rated 5 out of 5 by SB1525 Location, location, location!
Due to it being located very close for my entire purpose of going to Austin, I chose it. The staff was extremely helpful regarding directions on where I wanted to go and very friendly.
I would stay there again.
June 30, 2013
Rated 4 out of 5 by rickinsept needs some improving, but good over-all
this hotel always has some issues every time I am there. this time it was the club lounge, however they did comp a drink and hoarders this time to composited for club closure.
April 8, 2014
Rated 4 out of 5 by Relocating Friendly staff
Brtinny and Kaleo in the lounge were amazing. Very attentive and always with a smile. Michael at valet also very nice and sweet.
Property is as expected, lounge access was great.
Would def return.
February 22, 2014
Rated 5 out of 5 by Peripetetic Very comfortable stay
Hotel is nicely appointed and the staff was very helpful
June 2, 2014
Rated 3 out of 5 by Conference2 Musty odor
The odor in the room was stale and musty.
June 4, 2014
Rated 5 out of 5 by Sisf13 WOW customer service
Well, the hotel is beautiful and not at all what I expected in downtown... hidden gem. The service truly makes the difference.. just Texas-Friendly and over the top. I would not hesitate to stay here again
October 24, 2013
Rated 5 out of 5 by shred61 Looking forward to my next visit with Sheraton!
As soon as I arrived, I was greeted with a warm welcome by Mike the porter/bellman. Registration was quick and effortless. My room was clean, with plenty of storage for everything. Always love the beds!
October 24, 2013
Rated 5 out of 5 by Coach67 Great Austin Hotel
The Sheraton provided an excellent place for us to stay. Everyone who waited on us was so friendly and courteous. The staff in the Landmark Restaurant made sure our breakfast was a memorable experience.
July 15, 2013
Rated 5 out of 5 by jmell Staff is outstanding
The staff in the hotel bar and breakfast area were outstanding. We had a group of 20 people and we had a great time in the lobby bar. The staff made sure we could still get in the hotel even after 2am!
October 28, 2013
Rated 4 out of 5 by Longhorns Great location
This hotel had great customer service, especially in the Club Room with Kaleo. It also is very convenient for visiting the University
May 1, 2014
Rated 5 out of 5 by bb54 great family reunion location
The hotel exceeded my expectations. the rooms were fabulous and the bed was sooooo comfortable. There were many areas to socialize both inside and outside. The concierge was amazing. Two thumbs up!
August 5, 2013
Rated 5 out of 5 by Bob1427 Renovations
This facility which has always been excellent is even better now. We stayed on the recently renovated 14th floor which was beautifully done.
Great location and facility, who could ask for more!
August 1, 2013
Rated 5 out of 5 by Manju Clean and Friendly
This hotel has a fantastic staff and location. They provide the basiscs everyone wants CLEAN and FRIENDLY. I would reccomend this property to any guest wanting a great stay in the Austin Area.
February 2, 2012
Rated 3 out of 5 by truelook Convenient, but...
Everything consistent to all Sheratons' quality. Just a couple complaints this time. My room was not done one day and. I was not offered the Choice not to do the room.
March 20, 2014
Rated 5 out of 5 by MellieG Great Front Desk
I was so please with the service at your front desk. Danielle and Bri were both super friendly and helpful. I wanted to make sure they were recognized for their exceptional customer care.
July 22, 2013
Rated 5 out of 5 by Dlq87 Great place to stay
From check in to check out staff was very customer service oriented. Hotel is in a good location to local downtown area restaurants & bars as well as the Capitol and University of Texas.
June 24, 2013