Rated 5 out of 5 by Jimmy5583 This hotel was everything I expected.
The rooms were very clean. The staff on site was very professional and friendly upon checkin-checkout. The SPG Lounge was enjoyable , very clean, and continously had staff in it to make sure everything was stocked and kept up with.
July 31, 2013
Rated 5 out of 5 by CL4324 Great Experience in Austin
The Austin Sheraton was a terrific hotel. The front desk was very professional and helpful. The room was great and had a view of the capital . Close to everything downtown and easy to walk or catch a cab. I will definitely be back.
June 9, 2013
Rated 5 out of 5 by BigGreek Terrific Stay
Good location, clean rooms and Texas Hospitality! What more could you want? We were upgraded to a suite on the 14th floor which was great. The staff was helpful with reccomendations and fitness center met our needs and then some.
February 20, 2012
Rated 5 out of 5 by abailes Nice hotel but...
Nice hotel. Great location. But they didn't give me a receipt before I left, and it's practically impossible to get anyone on the phone afterward. Also, the air conditioner vent blows right at your head when you're in bed.
October 4, 2013
Rated 2 out of 5 by calGal82 Hotel is outdated
I travel weekly for business and stay at Starwood properties. This hotel is outdated. Room was dusty. The walls are thin and I can hear my neighbor on a conf call starting at 6am. Club Lounge food was ok serving "warm" coffee.
July 3, 2013
Rated 4 out of 5 by Barleg Barleg
Attended concert which was within walking distance. Nice linens, pillows and bed. Pedicabs fun to event. Charges for parking and water excessive.
January 12, 2014
Rated 4 out of 5 by SJR22 Capital City Sheraton
This is a nice, average business hotel, right where it needs to be in Austin.
February 2, 2014
Rated 5 out of 5 by Argos11 Very Satisfied
I was assisted by Trae at the Welcome Desk, I have to say he was very professional and represented the Starwood Brand to the highest caliber. Trae's service was excellent and made the stay from satisfactory to excellent.
August 17, 2013
Rated 4 out of 5 by smathena Wonderful Hotel!!
We recently were at the Sheraton Austin for a wedding and had a wonderful stay. The only negative was the music we could hear in our room coming from a nearby bar. But hey, it is Austin after all, so it was not too bad!
June 6, 2013
Rated 2 out of 5 by HoustonConf Hot
I like to keep my room cold at night. Apparently, this hotel regulates the temperature of the room and turns off the AC during the night. I woke up every night sweating and with wet hair. I had to shower every morning.
June 22, 2013
Rated 5 out of 5 by Sisf13 WOW customer service
Well, the hotel is beautiful and not at all what I expected in downtown... hidden gem. The service truly makes the difference.. just Texas-Friendly and over the top. I would not hesitate to stay here again
October 24, 2013
Rated 5 out of 5 by southtexas27 OUTSTANDING SERVICE
Overall my stay was awesome. Clean Rooms, friendly staff at Front Desk and Jason at the Bar has a great personality. He makes some great margaritas well worth the price. Food at the Landmark Restaurant is delicious.
July 22, 2013
Rated 5 out of 5 by jmell Staff is outstanding
The staff in the hotel bar and breakfast area were outstanding. We had a group of 20 people and we had a great time in the lobby bar. The staff made sure we could still get in the hotel even after 2am!
October 28, 2013
Rated 5 out of 5 by shred61 Looking forward to my next visit with Sheraton!
As soon as I arrived, I was greeted with a warm welcome by Mike the porter/bellman. Registration was quick and effortless. My room was clean, with plenty of storage for everything. Always love the beds!
October 24, 2013
Rated 5 out of 5 by CentralTXMember Great Hotel, Friendly Staff
We chose this hotel for its location in the center of Austin so we could meet up with friends and have a nice visit. We were able to do so and the staff was very accommodating to us all. We'll definitely be back!
July 1, 2013
Rated 5 out of 5 by Shiner Clean rooms, friendly staff
Everyone I encountered on the staff was incredibly helpful and friendly. My room was very clean and quiet. This was my first time at this hotel, but I will definately stay here again the next time I am in Austin.
February 8, 2012
Rated 5 out of 5 by SB1525 Location, location, location!
Due to it being located very close for my entire purpose of going to Austin, I chose it. The staff was extremely helpful regarding directions on where I wanted to go and very friendly.
I would stay there again.
June 30, 2013
Rated 5 out of 5 by Coach67 Great Austin Hotel
The Sheraton provided an excellent place for us to stay. Everyone who waited on us was so friendly and courteous. The staff in the Landmark Restaurant made sure our breakfast was a memorable experience.
July 15, 2013
Rated 5 out of 5 by bb54 great family reunion location
The hotel exceeded my expectations. the rooms were fabulous and the bed was sooooo comfortable. There were many areas to socialize both inside and outside. The concierge was amazing. Two thumbs up!
August 5, 2013
Rated 5 out of 5 by Bob1427 Renovations
This facility which has always been excellent is even better now. We stayed on the recently renovated 14th floor which was beautifully done.
Great location and facility, who could ask for more!
August 1, 2013
Rated 5 out of 5 by Manju Clean and Friendly
This hotel has a fantastic staff and location. They provide the basiscs everyone wants CLEAN and FRIENDLY. I would reccomend this property to any guest wanting a great stay in the Austin Area.
February 2, 2012
Rated 4 out of 5 by EdgeTexas Sheraton Austin
Front desk staff was awesome and the fitness facilities were great. The room needed a little in house maintenance, but everything was functional.
December 14, 2013
Rated 5 out of 5 by MellieG Great Front Desk
I was so please with the service at your front desk. Danielle and Bri were both super friendly and helpful. I wanted to make sure they were recognized for their exceptional customer care.
July 22, 2013
Rated 5 out of 5 by Dlq87 Great place to stay
From check in to check out staff was very customer service oriented. Hotel is in a good location to local downtown area restaurants & bars as well as the Capitol and University of Texas.
June 24, 2013
Rated 5 out of 5 by Tom11456 The staff was great!
The staff went above and beyond. I left an item in the lobby on my departure and the staff had it sent to my home over night. My lost item was at my home before I was.
June 14, 2013
Rated 4 out of 5 by Businesstrvler77 Great visit
Good location just away from Austin night life
January 18, 2014
Rated 5 out of 5 by travlinman exceeding expectations
Traveled to the Sheraton Austin for work and had two great nights with extremely friendly staff and a well maintained hotel. I would certainly recommend this hotel.
June 10, 2013
Rated 3 out of 5 by JimP1960 Gnats!
Elevator is filthy...doesn't look like its ever vacuumed. My room was full of gnats. Staff was ok. Couldn't recommend this hotel until the bug problem is solved.
July 4, 2013
Rated 5 out of 5 by Braziliancouple Great staff
amazing staff! we got a room upgrade with a beautiful view! I had a great time at the Brazilain Carnival recommended by Vany at the desk who is also from Brazil!
February 7, 2012
Rated 5 out of 5 by Sandy Easy access
Great hotel. My room carpet looked dirty and had spots on it and the ceiling of the shower has black dots I thought was dirt or mold but I believe tiny holes!!
June 10, 2013