Sheraton Austin Hotel at the Capitol

  • 701 East 11th Street
  • Austin,
  • Texas
  • 78701
  • USA
  • Landkarte

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Altersrichtlinien

Um eine Reservierung vorzunehmen, müssen Gäste mindestens 21 Jahre alt sein und einen gültigen Ausweis vorlegen können.

Rated 4 out of 5 by 230 reviewers.
Rated 3 out of 5 by Had to use the Work Elavator! We were attending a wedding in Austin and the whole stay at the hotel we had to use the service elavator, so disappointing and non-elegant. August 25, 2014
Rated 3 out of 5 by Needs renovation For a 4-star rating, this hotel is lacking compared to other Sheraton I've stayed. The location is great, staff friendly. The room is dull, without a chest. The towels and toilet paper are so stiff that are uncomfortable. Shower faucet is difficult to use to get the right temperature. The club lounge is limited in space. Food is just ok. A lot of stuff in that room isn't working- coffee machine, flat screen TV, etc. August 23, 2014
Rated 4 out of 5 by Great location This hotel was conveniently located, very clean and comfortable. The free water bottles were appreciated on a 100 degree day. Front desk was very helpful I would stay here again without any second thoughts. August 23, 2014
Rated 3 out of 5 by Amenties listed for Club Level not provided No appetizers or wine.beer etc for appetizers. Only old fruit. Not comparable to other Starwood properties on the club level. Staff was friendly but not enough help at checkout. August 20, 2014
Rated 5 out of 5 by Good Hotel in right location Staff was friendly and helpful. Rooms, parking were very good. Restaurant breakfast was good. August 20, 2014
Rated 2 out of 5 by waited a long time for hot water I waited for at least 10 minutes in the shower for hot water and eventually I gave up and called front desk. They sent a technician to my room and again he had to wait a long time for hot water too. He then told me that you have to wait a little bit for hot water to come up because they had a full house that night. He was nice though. However, I don't think 15 minutes was "a little bit" of wait. I have never been to a hotel where I had to wait that long for hot water. August 16, 2014
Rated 5 out of 5 by Exemplary Service This hotel was outstanding. A great view, the rooms were outstanding, but my personal joy was in the staff. From check-in to the phone service and the Club level staff - everything was one of the better SPG properties I've been to, including NYC. August 16, 2014
Rated 2 out of 5 by Lacking Service and Quality of SPG Property We have the unfortunate circumstances of having stayed at this property many times. It is near the University of Texas, which is it's only redeeming value. The rooms are small, no special service/greeting for SPG members, no upgrades, frequent maintenance problems, loud guests partying in Austin, very limited room availability for SPG points, etc etc. It seems each stay is less satisfactory than the one before. Our last visit, I waited for 15 minutes at the platinum check -in while the 2 staff served non-SPG guests that walked up after me. Then, when finally served, they asked me to sign an agreement that I would behave while in their hotel (eg. not be noisy & obnoxious) Really! Then I had the great pleasure of a non-concierge room with loud obnoxious guests partying in the hallways keeping me up all night. Nothing to be done by SPG staff called numerous times. We ONLY stay here because it is near UT. Otherwise, we would consider it COMPLETELY UNACCEPTABLE. If you are platinum/lifetime SPG member, do not expect any special treatment here. If you enjoy a frat house experience, by all means stay here. August 2, 2014
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