Rated 2 out of 5 by Sleepless218 Staff is great but the place is awful
Terrible choice for a conference. One small and overwhelmed restaurant. No lobby coffee service. No store to purchase sundries. Location is bad - not near anything and a very sketchy walk to 6th street bars and restaurants. No concierge. No spa services.
Room lacked some basics like a magnifying mirror. Very loud music from some bar made sleeping a challenge.
Ongoing renovations ruined time at the pool - jackhammers are not conducive to relaxation.
Staff was exceptional - these criticisms are not directed at them. They just could not fix the fundamental problems.
May 13, 2016
Rated 1 out of 5 by ward1 Horrible Hotel
This was the most horrible hotel that I have ever stayed at. The hotel is under remodeling and it is a mess. This hotel cannot be remodeled successfully. There is too much work to be done. No microwaves or refrigerator are placed in the rooms. The housekeeping staff brought a refrigerator to my room after my request and the housekeeping staff body language was scary she acted mad. She beat on my door and when I answers the door and requested to know who it was she told me I need to answer the door if I wanted a refrigerator or not. I was shocked at the tone she used with me. She can in the room with no smile and I asked her not to be made at me. She freighted me. There is no hotel airport shuttle and no shuttle to take you to restaurants and pick you up. This place needs to close its doors. I will never stay there and will not recommend this hotel to anyone.
May 10, 2016
Rated 1 out of 5 by Informed8 Not recommended
The hotel standards and service were way below par. My first room assigned -- TV did not work. Secondly, I'm an SPG gold member and hotel attendant (in training) put me in room right next to elevator shaft. My associate that works for me who does not have a Gold membership at SPG got a corner room. How is that? It appears to me that the service at the hotel desk was outsourced (possibly temporarily) to a third party company.
Importantly, no warning of construction going on. The assistant manager said that I should have called to check! Who calls a hotel ahead of their stay? Ever heard of the Internet?
I complained about the noise in the room, could hear elevators. Rep they sent said they've called the elevator repair person! It's clearly not because the elevators are malfunctioning. It's because of the room placement.
Overall a terrible experience that is not typical of my stays. I would recommend looking elsewhere.
April 28, 2016
Rated 5 out of 5 by Abe1234 Awesome
This hotel was awesome, the staff was second to none I would surely recommend to anyone who wants to stay at a great hotel for an awesome price. The pool and hot tub was iconic. I would definitely stay every time I visit San Antonio Texas. Great Job SPG Team....
April 26, 2016
Rated 4 out of 5 by Meg64 Nice staff, great food
Overall, very good experience. My only issue was that the noise from a nearby bar kept me up, making it impossible to get a good night's sleep when I had to get up early for a meeting.
April 18, 2016
Rated 1 out of 5 by AJY99 Fumigation Needed
My non-smoking room smelled like someone had been smoking in it for weeks. It had one of the best views I've seen of the Capitol in Texas, and it has great potential with the remodel, but good grief I come to expect more.
April 3, 2016
Rated 5 out of 5 by jgilbert Epic. Awesome. Amazing
This is by far my favorite place to stay in Austin. The location. the employees. the rooms. I am in Austin bi weekly and I choose Sheraton over any hotel. I have cheated a few times lately and each time question my actions. Do yourself a favor and stay here....even if its a few dollars higher.
April 1, 2016
Rated 1 out of 5 by ivygirl unacceptably under construction with no notice
The 1st clue was the giant dumpster blocking the drive into the hotel....then the white poster bard signs guiding you to a make shift entrance. Next was a make shift check in desk. No lobby, no restaurant (make shift as well). The hotel has no business being open under this condition and the LOUD construction noise going on is ridiculous. Starwood should have warned us about this & let us decide BEFORE we got here if we wanted to stay at a hotel like this. I would NEVER recommend this to anyone & with so many other Starwood hotels in Austin....this is the worst. I have been SPG gold or Platinum for years & this is worst experience
March 3, 2016