Rated 5 out of 5 by MellieG Great Front Desk
I was so please with the service at your front desk. Danielle and Bri were both super friendly and helpful. I wanted to make sure they were recognized for their exceptional customer care.
July 22, 2013
Rated 5 out of 5 by Dlq87 Great place to stay
From check in to check out staff was very customer service oriented. Hotel is in a good location to local downtown area restaurants & bars as well as the Capitol and University of Texas.
June 24, 2013
Rated 4 out of 5 by EdgeTexas Sheraton Austin
Front desk staff was awesome and the fitness facilities were great. The room needed a little in house maintenance, but everything was functional.
December 14, 2013
Rated 5 out of 5 by Tom11456 The staff was great!
The staff went above and beyond. I left an item in the lobby on my departure and the staff had it sent to my home over night. My lost item was at my home before I was.
June 14, 2013
Rated 4 out of 5 by SJR22 Capital City Sheraton
This is a nice, average business hotel, right where it needs to be in Austin.
February 2, 2014
Rated 5 out of 5 by travlinman exceeding expectations
Traveled to the Sheraton Austin for work and had two great nights with extremely friendly staff and a well maintained hotel. I would certainly recommend this hotel.
June 10, 2013
Rated 3 out of 5 by JimP1960 Gnats!
Elevator is filthy...doesn't look like its ever vacuumed. My room was full of gnats. Staff was ok. Couldn't recommend this hotel until the bug problem is solved.
July 4, 2013
Rated 5 out of 5 by Braziliancouple Great staff
amazing staff! we got a room upgrade with a beautiful view! I had a great time at the Brazilain Carnival recommended by Vany at the desk who is also from Brazil!
February 7, 2012
Rated 5 out of 5 by Sandy Easy access
Great hotel. My room carpet looked dirty and had spots on it and the ceiling of the shower has black dots I thought was dirt or mold but I believe tiny holes!!
June 10, 2013
Rated 3 out of 5 by TheStyleDancer Decent hotel at best.
Not an ideal property in Austin. Located on the highway, outdated building, in need of cleaning and updating. Staff is responsive at best.
October 23, 2013
Rated 3 out of 5 by ZuZuGW convenient location
Staff very friendly and accommodating.
While the common spaces were clean and tidy my room lacked the same attention. Property a little dated.
September 12, 2013
Rated 5 out of 5 by JAC52 Outstanding Hotel for a Convention
An outstanding experience, presented by a very helpful and friendly staff. One
of the best convention hotels I have ever been involved with.
August 13, 2013
Rated 5 out of 5 by Eve23 New Years Eve!
Great Suite upgrade. Room 1402 had the perfect view for new years eve. We had a blast, thanks to the Front Desk for taking great care of us.
February 7, 2012
Rated 5 out of 5 by reaper66 convention stay
the staff of the Austin Sheriton were great, took care of everything I needed, and were friendly and helpful in every way possible.
October 24, 2013
Rated 5 out of 5 by bk91 short trip
Quick first time visit to Austin. Super location for downtown, capital, UT and close to highway for travel. Courteous helpful staff.
October 7, 2013
Rated 5 out of 5 by Bob3044 Well situated
I had a great stay near the convention center. The amenities, work out facility and overall room size and comfort were fantastic.
October 15, 2013
Rated 4 out of 5 by Ahsan Excellent Hospitatily
Excellent location, staff and facilities.
The view from my window, operator service and lobby facilities make it an ideal location.
May 27, 2013
Rated 5 out of 5 by Maria56 Home away from home!!
The Sheraton staff was very professional.
All our needs were met, I highly recommend
you all to make reservations at Sheraton!!!!
June 26, 2013
Rated 4 out of 5 by Kimmyg133 Sheraton- Austin
The only thing I would change about the hotel is the location. Great hotel, just move further into the city would be better.
July 22, 2013
Rated 4 out of 5 by Jrski9181 Great Location
The hotel is in a great hotel for Austin activities. It is a very nice hotel. We would stay again.
December 9, 2013
Rated 4 out of 5 by Hawkfan67 TV doesn't work
Everything was great except the room TV.
I have been here twice. Both times there have been problems with poor reception.
July 13, 2013
Rated 5 out of 5 by DoingBusiness Another Great Stay
Sheraton has always treated me well. Thanks for another great experience. Will keep you in mind next time I am in Austin.
June 8, 2013
Rated 5 out of 5 by Mountain86 Friendly staff
The staff were very friendly and accommodating. The location is quite walkable to many popular areas in downtown Austin.
May 28, 2013
Rated 4 out of 5 by Businesstrvler77 Great visit
Good location just away from Austin night life
January 18, 2014
Rated 5 out of 5 by Manju Music Night!
Came to Austin to catch some music down on south congress and found this hotel to be a great place to stay!
February 7, 2012
Rated 4 out of 5 by Rich4 Perfectly relaxing!
Wife and I spent the weekend here and really enjoyed ourselves. Very friendly and personable staff.
June 25, 2013
Rated 4 out of 5 by oochad sheraton austin
Nice hotel, appreciated the lobby hosts at peak hours to direct me to where i was going.
October 29, 2013
Rated 3 out of 5 by Jo1954 Looks better in picture
Thought the hotel was located within walking distance to restaurants and city tours. Not the case.
June 3, 2013
Rated 4 out of 5 by Nugget Excellent Location, Excellent Staff
I booked a corner view room the evening before the Austin Marathon and was very happy with my stay. Every interaction with hotel staff was five star and the location is near ideal for any traveller who plans to spend time in downtown Austin. This is a very walkable location for anyone looking to enjoy the Capital area or Austin's famed live music night life. The view from our room was spectacular as well.
The room was at the level I expect from a Sheraton property but not otherwise remarkable. Comfortable bed, but the bathroom was just average. The usual number of power outlets and work surfaces. Wireless Internet was fast and five bar signal strength.
A lot of street noise from local music venues did make its way into our room, even on the 15th floor. This is not the fault of the hotel, of course, but it is something to consider if you need to get to sleep early or are an otherwise light sleeper. If that's the sort of thing that annoys you, it almost certainly will at this hotel -- particularly on a weekend stay. If you're in town for the music then just consider it a bonus.
The lobby bar is way better than you're probably imagining it to be. Sets the standard for that sort of thing.
February 19, 2013
Rated 5 out of 5 by LouisD Quiet & Comfortable Room
The room was nice and quiet, with a very comfortable bed. The staff was helpful.
May 20, 2013