Rated 1 out of 5 by Teamroom13 Under Construction
Buyers beware. The hotel has a great location but the lobby and restaurants are all under construction. There is a makeshift dining set up on the fourth floor where guests are overcharged for an omelette station and ice cold side dishes. Our breakfast was complimentary as SPG platinum members thankfully but it was very disappointing. The TV was tuned to a televangelist which was inappropriate (they changed the station) and many guests were surprised and complained since they did not know their breakfast was not complimentary which was very disruptive and unfortunate. Guests should receive a complimentary breakfast when inconvenienced by hotel construction. By the way the rooms are not being updated which is also unfortunate because they are in significant need of a refresh.
January 24, 2016
Rated 4 out of 5 by MCTravelGuy Can't wait for the renovations to be completed.
The hotel was under massive renovations, but I expect the final product will be quite nice.
January 18, 2016
Rated 2 out of 5 by abe2ooo not upfront
I was a bit shocked and disappointed that when i checked in to the Austin downtown Sherition. It was undergoing a massive renovation.
Their was no lobby and the only one elevator. their was no bar or dining facilities that served a full menu.
The worst part was that there was dust everywhere including in my room. elevators, dining room.
I would not stay in this hotel until the renovation is completed and I think they should have informed me beforehand as to what was going on.
I expect more from a Sheriton Hotel.
January 17, 2016
Rated 5 out of 5 by BrandonT Sheraton Austin
Awesome, the staff were the best! The two women at the front desk the night of 12/30/15 gave me some great recommendations on places to go and things to do and they were spot on! Super helpful!!
Renovations were going on during my stay but this didn't have any negative effects on my stay. You're right downtown so the renovations give you an easy excuse to go out for dinner rather than the hotel restaurant.
January 1, 2016
Rated 3 out of 5 by Conn2012 AUSTIN VISIT
The hotel is currently under extensive renovations on their lobby / reception area. If you have dust allergies, you should avoid this hotel until completed. There is extensive dust everywhere, the restaurant, rooms, elevators, etc. During the renovations, the hotel would be advised to have a continual cleanup crew dusting everywhere.
The hotel room does not provide a fridge, which most Sheratons do. Some also provide a microwave.
The club lounge was not operated on the weekend, which was a disappointment. Their web site indicates that it is.
The hotel web site needs to be consistent with the messages the hotel staff provide their guests.
However, the hotel is well located to tourist activities.
When the renovations are complete, I will most likely give this hotel another visit. I generally like the Sheraton chain.
December 22, 2015
Rated 2 out of 5 by rrb2008 Stay somewhere else
Disappointing experience this time at a property that I have stayed at in the past. First, I wish to acknowledge the front desk staff - very polite and professional and doing their best to work in a difficult environment.
The lobby is being renovated, so a small counter is set up - no effort put into making a presentable appearance to an arriving guest. Only one elevator in service. Power outlets on desk in room were not working. Towel rack above toilet in bathroom had loose screws and was dangling from wall. Shower did not drain properly. Club lounge poorly stocked compared to other Sheraton properties. Went down for breakfast to use a voucher I had been given as a Platinum member, but was told by the host that the kitchen was running behind and it might be 30-45 minutes before I could receive my order.
Also, why charge $22/night for parking when the exit gate opens automatically?
Best advice would be to stay elsewhere.
December 21, 2015
Rated 1 out of 5 by GlobalConnoisseur Hotel Underserving of the SPG Label
This hotel is dilapidated, the sheets in the room were stained, and the shower does not drain.
December 8, 2015
Rated 3 out of 5 by Jammar doesn't work well with long time SPG customers
Long story short ... I'm a life time Plat Member. I've stayed at this hotel several times. Everytime it's a new manager or front desk Manager. I booked my room 3 weeks before arrive. 2 days before I arrived I had to book a client room at the same hotel. The rate was 20 dollars cheaper. I called to get the same rate for my room. All I got was we can't, we can't ... I even brought up best rate availible. Then I was told I had to print out the rate and bring it at check in. I told them ... it's your hotel. You can look it up. WOW!!! When I check in the front desk manager would only give me the rate for 1 of my 2 days. we went around and around. When she stepped away one of the nice front desk people rebooked for the same rate as my client. it was same as day of check in. JUST THAT SIMPLE!!
December 3, 2015