Rated 1 out of 5 by AngryMike Cramped, stuffy, and indifferent
Staying here for a quick family vacation in Austin. Thought it would be a good place to cash in some of my SPG points, but boy was I wrong.
We got a cramped, stuffy room on a floor that was 95% conference rooms and screamed "redemption room."
Tried to make the best of it, but then the A/C wasn't working well at all, and here I am spending an evening of my vacation angry and having to find other accommodations.
After two hours of being unable to put our 16 month son to bed because the room was too uncomfortable, even resorted to opening the door to get some air into the room.
Called down and Crystal at the front desk COULD NOT HAVE CARED LESS. She didn't seem to care we had a problem with the room, offered no solution, and didn't bat an eye lash when my wife said we would like to cancel the remaining night on our reservation and seek accommodations elsewhere.
I have amassed more than 1 million starpoints, and with experiences like this, more and more of them are just going to become airline miles.
April 17, 2015
Rated 4 out of 5 by HoyaTraveller comfortable and convenient
I stayed at the hotel for three nights on business. The hotel staff was prompt and friendly, making check-in and check out quick and easy. The hotel is conveniently close to the Texas Capitol as well as Austin's 6th street nightlife area, with plenty of bars, restaurants, and music venues. The room was clean, comfortable, and free wi-fi was a great SPG preferred perk.
March 19, 2015
Rated 4 out of 5 by muledog Club room guy, Kaleo
He's a keeper. Thank him for me!
February 23, 2015
Rated 2 out of 5 by Jessie229 Hotel is old and needs rennovation
I personally did not care too much for this hotel. The interior floors where the rooms are kept is very dark and gloomy. The room was average, but dark and almost depressing. The lobby is very well lit and presentable, but this hotel definitely needs some brightening up.
February 20, 2015
Rated 5 out of 5 by Sales007 Great Location to 6th Street, Decent Gym, Good Rooms
I stay at this hotel every time I go to Austin (primarily for SXSWi and SXSWedu). I've been impressed by this Sheraton since the staff are super kind, the rooms are very good in size, and the hotel is conveniently located.
The hotel is not super close to 6th street, but the walk is only about 15 minutes. Of course you could also grab a taxi which wouldn't cost much.
As for the breakfast (with Platinum recognition), it was amazing. The buffet is plentiful with fruits and eggs. Lots of choices to choose from - one of the better breakfasts I have had at a SPG property.
The gym is also pretty good - decent amount of machines, weights, and cardio machines. Definitely easy to get your workout in before the festivities/events.
Overall, my top SPG choice hotel in Austin, TX.
February 19, 2015
Rated 2 out of 5 by Marveloussmile Rooms need an update
This hotel look nice but the club rooms were unacceptable. We reserved 4 rooms and 2 of them smelled like mold. The bedskirt looked like there was urine on it. The bathroom shower head was falling off the ceiling. I was shocked. For a Sheraton it was in dire need of a make over. Last year when we stayed, they charged us for the club floor and didn't have any of the amenities for the club level. When I questioned the rate I was informed they only offer happy hours on the weekend. Would have been nice to know when I booked. I would have saved those points. Disappointed 2 years in a row!
February 12, 2015
Rated 4 out of 5 by TexomaTraveler SPG Gold Recognition
Hotel overall was great! There is little recognition here for SPG Gold customers. The staff said that each hotel is different and really they only provide upgrades and club level access to Platinum Members, unless you purchase a room on the Club Level and pay the additional premium.
February 2, 2015
Rated 5 out of 5 by zaasmom Amazing Customer Service
My husband and I recently stayed at this hotel for 6 days and we were just blown away by the entire staff at this hotel. Everyone from the front desk, as soon as we entered, to the club room personnel was extremely hospitable and helpful. We have stayed at hotels rated much higher (both in and out of the Starwood chain) and they haven't held a candle to this hotel. We will most definitely return and recommend this hotel to others!
January 22, 2015