Rated 4 out of 5 by SOBEDOC A Fine Option for Downtown Austin
Been staying at this property for last few months while at work in Austin. Like many Sheraton properties it's a bit dated. The executive lounge is not open every day. If it's closed you get a voucher for two drinks and a appetizer at the lobby bar. I actually prefer that as the food and beverage down there is quite good. Hotel is a four block walk from the major entertainment district in Austin which is great. Overall it's a decent property.
July 9, 2014
Rated 3 out of 5 by MartinC A restful stay
A little out of the way from the main attractions but still a easy walk, the hotel makes up for it with nice gardens and good outdoor areas with a pool. Although spotlessly clean and comfortable, the rooms could do with an update but for service the staff are friendly and attentive which keeps me coming back.
July 7, 2014
Rated 3 out of 5 by July4th July 4th
The room smelled like smoke despite being in a non-smoking hotel. I had to have staff come in and spray. The AC would not cool unless placed at 60 degrees. Tiles in the bathroom were broken and only two power outlets easily accessible near the bed.
July 7, 2014
Rated 4 out of 5 by savvygirl Fantastic Southern Hospitality
I was pleasantly surprised with my stay at this hotel and most importantly the staff who were excellent especially Landon-Manager who made my stay with my family amazing! I was upgraded upon my arrival to a more than fabulous room and was treated above and beyond any expectations of a Starwood Preferred Member especially only being Gold. I do admit the hotel is a little outdated but I would rather stay here than any other hotel due to the service I received and the convenient access to downtown and University of Austin Campus. The rooms were clean and spacious and the internet was fast and I especially liked that you could sync up to 3 devices per room. I really appreciate all the great recommendations Landon provided and especially his outstanding customer service...I see why his staff is so professional and friendly and seem to enjoy what they do.
July 1, 2014
Rated 5 out of 5 by SwellMel1 weekend getaway
good old fashioned hospitality! would recommend this hotel and this city for a long weekend away
June 30, 2014
Rated 4 out of 5 by JAGG1 Very nice except for the room air conditioner
The room air conditioner just did not work well enough for a complete comfortable night's sleep. I woke up 3 or 4 times because I was hot and & two of those times I had to get up to adjust the thermostat (the fan speed must have some sort of auto timer or something). Other than that, it seemed clean & was comfortable.
June 23, 2014
Rated 4 out of 5 by Austinwannabe Room 433- Sheraton Austin at the Capitol
We stayed in 433 and either the staff door (into an office a few feet down the hall) or the swinging doors (also a few feet down the hall through which Housekeeping push laundry carts) is very, very squeaky and somewhat obnoxious and definitely audible in the room.
The conference rooms were freezing, more so than other facilities' conference rooms.
I'm still trying to get my invoice to reflect the first three nights, billable to my employer, separate from the last night, which I paid for.
May 28, 2014
Rated 2 out of 5 by Seansledman Way overpriced
This hotel looks, feels and smells like it hadn't been updated since the mid nineties. My room had a strange odor and was plain and boring in comparison to what I paid. Staff was helpful and food was great. This place needs a makeover bad.
May 31, 2014