Rated 3 out of 5 by July4th July 4th
The room smelled like smoke despite being in a non-smoking hotel. I had to have staff come in and spray. The AC would not cool unless placed at 60 degrees. Tiles in the bathroom were broken and only two power outlets easily accessible near the bed.
July 7, 2014
Rated 4 out of 5 by savvygirl Fantastic Southern Hospitality
I was pleasantly surprised with my stay at this hotel and most importantly the staff who were excellent especially Landon-Manager who made my stay with my family amazing! I was upgraded upon my arrival to a more than fabulous room and was treated above and beyond any expectations of a Starwood Preferred Member especially only being Gold. I do admit the hotel is a little outdated but I would rather stay here than any other hotel due to the service I received and the convenient access to downtown and University of Austin Campus. The rooms were clean and spacious and the internet was fast and I especially liked that you could sync up to 3 devices per room. I really appreciate all the great recommendations Landon provided and especially his outstanding customer service...I see why his staff is so professional and friendly and seem to enjoy what they do.
July 1, 2014
Rated 5 out of 5 by SwellMel1 weekend getaway
good old fashioned hospitality! would recommend this hotel and this city for a long weekend away
June 30, 2014
Rated 4 out of 5 by JAGG1 Very nice except for the room air conditioner
The room air conditioner just did not work well enough for a complete comfortable night's sleep. I woke up 3 or 4 times because I was hot and & two of those times I had to get up to adjust the thermostat (the fan speed must have some sort of auto timer or something). Other than that, it seemed clean & was comfortable.
June 23, 2014
Rated 5 out of 5 by Selena0716 The staff was exceptional
Philip, the Bell Captain at the Sheraton Austin Hotel at the Capitol was the most professionalism and helpful individual that I have ever met in my many years of travel. His attention to detail and awareness of service is unmatched. He should be highly commended.
June 18, 2014
Rated 5 out of 5 by pabloOfIssaquah Nice Stay at Austin Sheraton Capitol
Nice staff; comfortable rooms; nice buffet restaurant; wish they had at least one Texas Beer on draught at the bar; maybe Shiner Bock.
June 11, 2014
Rated 5 out of 5 by MrsB1227 Great Hotel
This was a lovely hotel with a very accommodating staff.
June 10, 2014
Rated 5 out of 5 by Woo0 excellent stay, except too near the elevator!
Unfortunately my room was too close to the elevator. I heard it going up and down until late into the night, resuming early the next morning. Fortunately I have a sleep machine app on my iPhone so I drowned out the sound! Other than that it was an excellent stay. Your staff is always responsive and very pleasant.
June 7, 2014
Rated 5 out of 5 by Gabby11 Great staff, great location
The hotel is in a great location and the entire staff is friendly and helpful. A special thank you to Danielle who made our family feel so welcome and comfortable.
June 4, 2014
Rated 3 out of 5 by Conference2 Musty odor
The odor in the room was stale and musty.
June 4, 2014
Rated 5 out of 5 by Peripetetic Very comfortable stay
Hotel is nicely appointed and the staff was very helpful
June 2, 2014
Rated 2 out of 5 by Seansledman Way overpriced
This hotel looks, feels and smells like it hadn't been updated since the mid nineties. My room had a strange odor and was plain and boring in comparison to what I paid. Staff was helpful and food was great. This place needs a makeover bad.
May 31, 2014
Rated 4 out of 5 by Austinwannabe Room 433- Sheraton Austin at the Capitol
We stayed in 433 and either the staff door (into an office a few feet down the hall) or the swinging doors (also a few feet down the hall through which Housekeeping push laundry carts) is very, very squeaky and somewhat obnoxious and definitely audible in the room.
The conference rooms were freezing, more so than other facilities' conference rooms.
I'm still trying to get my invoice to reflect the first three nights, billable to my employer, separate from the last night, which I paid for.
May 28, 2014
Rated 4 out of 5 by Pam1236 Good stay
The only complaints I have is regarding the room I stayed in, it was right next to the elevator making it Really hard to sleep when the elevator was in use (room 824) and the room could have been cleaner. Other than that my stay was pleasant and the staff is always wonderful, hotel location is great. Thank you!
May 27, 2014
Rated 4 out of 5 by Gary6464 Bar abd food area
Everything was good! I'm looking for points from May 15, 2014 for food and drinks. Gave my Starwood card and receipt copy to Sharton hotel front desk (701 E 11th street - Austin tx and was told they would send in the proper form to credit my account with the points. My card was Amex ending in 1008 and the auth code was 562923--check # 5035 Gary Smathers.
May 26, 2014
Rated 5 out of 5 by MsNana65 This hotel has great conference Rooms
Service is great and friendly.
May 22, 2014
Rated 4 out of 5 by quicktrip Nicer than expected
The Sheraton brand has really stepped up in the past few years. An older hotel, but still well maintained and staff was more than attentive and friendly.
May 19, 2014
Rated 5 out of 5 by KarenS2 Staff were great
My air conditioner was not very cool.
May 15, 2014
Rated 4 out of 5 by CwShowtime Great Location! Excellent Staff Communication
Below is an Honest review outlining my stay with at the Sheraton Austin by the Capitol. I believe that the executive has taken the necessary steps to improve all the issues that are listed below, I would like to personally thank Front Desk Manager Michael and the GM of the Hotel Robert Morgan for addressing the issues that we had during our stay and compensating me accordingly. , I truly appreciate the executive teams professionalism in handling this matter and I look forward to staying at the Sheraton Austin Hotel again in the near future.
• Good location centrally located in downtown Austin
• Some of the staff was extremely helpful (Director of Revenue Services & Manager Michael)
• Would stay at hotel again
• Room for improvement in representing the SPG brand with the change of ownership and renovation scheduled
• Executive Team will address any problems promptly that you may have during your stay and provide fair compensation should it be deemed necessary
• Power out in Executive lounge and no breakfast was served on March 24th 2014
• Coffee Machine broken for 4 days in the executive lounge
• Door not working at the executive lounge and had to go down stairs several times to gain access to the lounge
• 2 day’s during stay was notified the day of that water would be turned off for said duration of time
• No hot water in the showers downstairs in the fitness room
• Called in advance to ensure that we would be able to park the www.bullyprooftour.com trailer a secured parking spot as we have over 100k worth of sound equipment in the trailer. Arrived at hotel and was told that due to the new fire code that we would not be able to park the trailer on premise and was not provided any additional safe alternatives at the time which forced us to park the trailer on the street causing a great deal of stress and creating potential liability issues.
• Was told that no roll away beds were available due to a fire code, upon further due diligence on my part found out that the corner rooms would accommodate a rollaway bed.
• No paper in the printer in the executive lounge for 3 days called down on several occasions to notify the staff . . . Computer in the executive lounge has no virus protection and a plethora of bugs causing it to crash and run extremely slow.
• Missing one reservation at time of check in
• Extremely cold air blasting at the entrance of room 1504
May 9, 2014
Rated 5 out of 5 by Deloris77 Great features for weddings
We enjoyed lodging in this hotel for our grandsons wedding. The staff were very polite & helpful.
May 8, 2014
Rated 3 out of 5 by Mallard914 Great location for exploring Austin
This hotel is centrally located to the Texas State Capitol and other downtown Austin attractions including sightseeing, nightlife, daytime shopping and great restaurants. Most activities are within walking distance.
May 5, 2014
Rated 4 out of 5 by Longhorns Great location
This hotel had great customer service, especially in the Club Room with Kaleo. It also is very convenient for visiting the University
May 1, 2014
Rated 2 out of 5 by JorgeLuis This hotel needs serious improvements
The hotels beds are terrible, and worn. Springs are protruding. Toilet paper is rough. Water was too soft, felt slime.
April 28, 2014
Rated 4 out of 5 by JB007JB Decent hotel but dated amenities
Overall decent hotel. Close proximity to downtown and bar district. Plenty to do. Hotel greeted me very well including UT bell boy named Joe. Very well mannered and courteous. Engaged me in conversation and personable. Rooms need to be upgraded and redone. Older smell and feel to them. Shower was very bad looking and tub was old and very slippery. Almost slipped twice. For the price I paid and room I stayed in not worth it and next time will find a much cleaner and modern hotel.
April 27, 2014
Rated 2 out of 5 by buddybell007 This hotel is old and boring, bad food and bad service.
I paid $30 to Valet my new Mercedes and they parked it over night across the street, I never leave my car outside over night. The hotel smeels like old clothes, like mildew. The workout facility and the pool area are not inviting and out of date. The fact I was a Starwood Guest did not seem to carry any weight in this hotel. The room was WAY TOO small for what I paid. The bar atmosphere reminded us of the Old Folks Home and Nursery School drop off area. The gift shop was closed on Saturday and Saturday evening every time we went down there, which was 3 times. The breakfast we paid for was discusting and the waitress asked us directly for a TIP, OMG, WE WILL NEVER EVER STAY AT YOUR HOTEL AGAIN.
April 13, 2014
Rated 5 out of 5 by Dog5 Excellent Hotel, Excellent Location
Less than a mile from 6th St, less than a mile from the Capital and the Bob Bullock Texas Museum and less than a mile from the University of Texas Campus. Staff was excellent and helpful.
April 9, 2014
Rated 4 out of 5 by rickinsept needs some improving, but good over-all
this hotel always has some issues every time I am there. this time it was the club lounge, however they did comp a drink and hoarders this time to composited for club closure.
April 8, 2014
Rated 3 out of 5 by dlugoan Business hotel? Also, in need of upgrade.
First of all, I have been an SPG Gold member since 2002 and have stayed in many Starwood properties in the US and Europe.
During my recent stay at your hotel I was disappointed to see that your tv channel line up did not include a single business channel. There is CNBC, Fox Business, and Bloomberg and you did not carry a single one. What gives? Do you want to be a business hotel or not?
-The rooms and funishings are very dated. For example the leather headboard on the bed was noticably abraded in a few areas, at first I thought it was dirty or stained. The bathroom was unimpressive as well. The shower wall was cracked and the caulk job throughout was very sloppy. etc.
April 8, 2014
Rated 5 out of 5 by Mari58 The hotel's staff was great
Since the moment I entered their valet parking/drop off area, I was greeted all the way throughout to the front desk. Every staff member, not only greeted me with a smile but ask me in what way they can be of help. I never found myself lost because there were always friendly faces willing to give you directions and guiding you. I was there for a pharmacy symposium and my stay was as always a wonderful experience.
April 6, 2014
Rated 5 out of 5 by dodge101 excellent service
Our stay was great, no complaints other than we could have used a few extra creams for the coffee. The staff was kind, for us that was front desk and vale parking. The beds are comfy with crisp clean linens. The AC did take awhile to cool the room but not a big deal for us with the current cooler weather. During the summer that may be an issue for guests.
April 6, 2014