Rated 5 out of 5 by Mari58 The hotel's staff was great
Since the moment I entered their valet parking/drop off area, I was greeted all the way throughout to the front desk. Every staff member, not only greeted me with a smile but ask me in what way they can be of help. I never found myself lost because there were always friendly faces willing to give you directions and guiding you. I was there for a pharmacy symposium and my stay was as always a wonderful experience.
April 6, 2014
Rated 4 out of 5 by IndianapolisChiropractor This staff is here to serve!
Front desk staff went to the mat for me when I arrived before my friend who had originally reserved the room. They certainly followed procedure, but went so far as to personally text me when my room became available and helped with a room change after check in even delivering the key to the room so I didn't have to lug the bags around at all. The room was in pristine condition and aside from missing an in room fridge was perfect. Thanks to all at the Sheraton Austin. Well done!
June 25, 2013
Rated 3 out of 5 by Western27 Platinum Not Rewarded
The overall cleanliness of the hotel was fine/average. The staff took pride in the cleanliness. I was however disappointed that at check in (2:30PM) I asked for a upgrade from a standard room. At the time, the desk clerk said "We have late check outs and no rooms are currently ready". I responded with "That is fine, I can check in later if it mean getting an upgrade". The desk clerk did not respond and just gave the standard room. I know that there were upgraded rooms available as the parking lot was empty as was the restaurant and lobby at all times. That being said, having 4 adults in one standard room did not make for a pleasant stay. Also, the painting in the halls, outside of our room was annoying to say the least. In future, please remind your staff that platinum members should be upgraded.
August 20, 2013
Rated 2 out of 5 by ACLKris ACL Weekend
I went to Austin for ACL weekend. When I checked in Thursday night, the concierge didn't recognize my SPG status of being Platnium. It was almost like I felt it was a bother to even speak to the gentlemen at the front desk. He didn't offer me the Plat. welcome gift or offer to participate in the make it green choice (as the other SPG hotels do). The one thing that I dislike about SPG is how some hotels 'claim' to be a franchise and do NOT participate in most promotions.
October 15, 2012
Rated 3 out of 5 by Mallard914 Great location for exploring Austin
This hotel is centrally located to the Texas State Capitol and other downtown Austin attractions including sightseeing, nightlife, daytime shopping and great restaurants. Most activities are within walking distance.
May 5, 2014
Rated 5 out of 5 by KarenS2 Staff were great
My air conditioner was not very cool.
May 15, 2014
Rated 5 out of 5 Service was second to none
My stay at this hotel was wonderful. I cannot rave enough about the service. The service, from the front desk, to the breakfast restaurant, to the lobby bar was really 1st class! Everyone was extremely helpful and kind. I've stayed at Starwood hotels before but this location took the cake for service. My impression of Sheraton has changed for sure. Thank you for making my business stay memorable and enjoyable. If I'm in Austin again, this is where I'm staying.
August 16, 2013
Rated 4 out of 5 by LGill Bad Customer Service
I was on a business trip and the company called ahead to verify that the room would be charged correctly. When I arrive to the hotel, they asked me for a credit card authorization form. They had not told the person who called that we needed it. The man at the check in desk just printed me a form and headed it to me, like I had the authority to sign it and had the card in front of me. He brushed me off and did not offer any sugesstions. We waited in the lobby for about forty minutes and no one asked if we needed any help. It's not like we wanted to break into a room. We had other forms from the company and were clearly here on a business trip. I went back up topdesk and spoke with Danielle who gave us alernatives. She was very helpful and saw how frustrated I was and was able to help me out. She was great at getting us in quickly.
September 9, 2013
Rated 5 out of 5 by dodge101 excellent service
Our stay was great, no complaints other than we could have used a few extra creams for the coffee. The staff was kind, for us that was front desk and vale parking. The beds are comfy with crisp clean linens. The AC did take awhile to cool the room but not a big deal for us with the current cooler weather. During the summer that may be an issue for guests.
April 6, 2014
Rated 5 out of 5 by MelieR Great stay in Austin!
My family and I enjoyed the hotel. In addition to a very convenient location, the room was lovely and very clean and well-appointed. The staff could not have been friendlier or more helpful. We had to extend our stay an extra day due to a flight cancellation, and although the hotel was completely booked for that night, they graciously extended our stay. We definitely recommend the Sheraton for business or leisure travel!
February 24, 2014
Rated 5 out of 5 by Deloris77 Great features for weddings
We enjoyed lodging in this hotel for our grandsons wedding. The staff were very polite & helpful.
May 8, 2014
Rated 4 out of 5 by TouringtheUSA Great Service, but Aging Rooms
I visited on a short stay (Friday night - Saturday) and the SPG Gold / Platinum Desk team member was very accommodating to set me up with a room facing downtown. That evening I showered before going to sleep, but found in the morning that the shower had not drained at all, but had also a metallic residue built up. To the staff's credit, maintenance showed up within minutes, but unfortunately I was advised that this required snaking the pipes and additional work. While this was not a terrible inconvenience for me as I was checking out that day, so I told maintenance not to worry about fixing it for the balance of my morning, had I been on a business trip or staying longer (e.g., having an early AM start), I would imagine that a maintenance matter like this should be noticed during the regular cleaning cycle, not a last minute maintenance matter.
May 26, 2013
Rated 4 out of 5 by Longhorns Great location
This hotel had great customer service, especially in the Club Room with Kaleo. It also is very convenient for visiting the University
May 1, 2014
Rated 2 out of 5 by Nykohlus 2nd Stay Not Like 1st
My first stay at this hotel was a great experience. This time, not so much. I tried for 2 days to get WiFi internet access in my room and even had IT support contacted twice with no success. My sink also backed up twice and when reported at midnight I was told that maintenance wouldn't be available til 7:00am. Any other place I know of has maintenance on call even after hours. Other than that, hotel staff were nice and friendly.
May 26, 2013
Rated 5 out of 5 by Traveler1999 Parking and Food
Parking in the downtown area is ridiculous. I had a friend meet me and they had to pay to park at the hotel and she was only there a few minutes to pick me up. No complimentary parking even for a few minutes for pickup. The only food besides roomservice available was at the bar. Went to restraunt and had to pay $8 to park. Also no bags provided when items purchased at shops. Who wants to walk around town carrying items.....
November 21, 2013
Rated 4 out of 5 by LGill Our Stay in Austin
Overall, the hotel was very nice. We had trouble checking in once we arrived. We had called earlier and no one had mentioned the credit card verification form. Once we got there, the man behind the desk was not very helpful in helping us find a way to get the form or another solution. Danielle was excellent and once we told her what was going on, she gave us a solution to the problem and got our room and everything situated.
September 9, 2013
Rated 3 out of 5 by Hamada Elevator
Hotel was reserved for @ 400 UT families
All scheduled to go down for
long lines breakfast 6:30 AM
then goes up and down for
checkout 7:30 - 8:30 AM
Only one (1) elevator out of 5 was working to move all this guests . . . .
causing long wait, long lines, delay to UT event scheduled @ sharp 8:30 AM
Smiling front desk didn't help much . . .
March 24, 2014
Rated 2 out of 5 by FreqTraveler Need Renovations
I think this hotel used to be very nice when it was new, but it definitely need some renovation. The furniture is old and the carpet doesn't smell good... to make it worse they use a lot kinda cleaner or refresher.
I could barely use the internet connection in there. I came in a business trip and tried to work from my room one day, but I had to leave, cause my connection was too slow.
The price is high for what you get.
June 9, 2013
Rated 4 out of 5 by CAT1970 Pleasant Stay
stayed in the hotel in May 21-24, 2013. Very nice hotel with alot of room to move around. The staff was very friendly too. The only negatives would be is my room didn't have a mini referigerator or microwave (for $159 a night, these should been furnished automatically with no extra charge). Also, the wifi never worked though I called the help desk multiple times I still had problems... but still a nice hotel overall :)
May 28, 2013
Rated 2 out of 5 by JorgeLuis This hotel needs serious improvements
The hotels beds are terrible, and worn. Springs are protruding. Toilet paper is rough. Water was too soft, felt slime.
April 28, 2014
Rated 4 out of 5 by Brooke80 Exceptional Service
I just got married in Austin. We didn’t use the Sheraton for the wedding but we did use the hotel for our wedding room block for our out-of-town guests. The service and friendliness of the staff was exceptional. Our families and friends were very happy with the hotel and its staff. The icing on the cake was the bottle of champagne and chocolate covered strawberries waiting for us in our room after our wedding.
November 4, 2013
Rated 5 out of 5 by LD610 The staff is wonderful!
The staff had everything prepared, even my early check in and directions to where to go before my conference started.
The sitting areas are strategically placed so I could enjoy the bar, balcony and/or the business area.
The staff was able to keep a supply of taxi's available for our group of 50+ people during the 4 days we were staying.
The beds are cozy and the pillows seemed to make falling asleep easy.
September 26, 2013
Rated 5 out of 5 by Jamie Excellent Hotel and Staff, but food could improve
While we really enjoyed our stay, the only thing we were disappointed in was the room service food. We ordered the breakfast and it was awful, the eggs did not taste right and the hashbrowns tasted like they were the instant ones. It was not cheap either. Other than that, all the staff was very friendly and helpful, we would definitely stay here again. The location was very convenient to everything.
June 2, 2013
Rated 3 out of 5 by ColdDay Never again if possible
High prices gift shop, restaurant, valet parking
Toilet seat loose as well as toilet paper holder as paper kept falling out -- mattress cover lose on bed ---
would not recommend this hotel to others and will only stay if at a conference or convention
Have found that high prices do not make a great hotel ---- frozen meals with high prices do not make a great meal experience
January 27, 2014
Rated 3 out of 5 by RSNS Remodel did not go all the way
This hotel is in a great location and the remodel of the lobby/bar looks great. However, the investments seem to have been limited to the first floor and hallway carpets and bedroom furniture do not appear to have been touched. The stains and bumps in the hallway carpets and peeling desk chair took away from the experience. Kudos to the front desk staff - courteous to all guests.
July 14, 2013
Rated 5 out of 5 by Dog5 Excellent Hotel, Excellent Location
Less than a mile from 6th St, less than a mile from the Capital and the Bob Bullock Texas Museum and less than a mile from the University of Texas Campus. Staff was excellent and helpful.
April 9, 2014
Rated 3 out of 5 by KAM403 Good for basic needs
The hotel met my basic needs, and I did like the weight room, but service was lacking a bit: - Front desk told me the only way I could get some milk was through Room Service, but Room Service told me bar was open and would be cheaper - they were right.
- Took me two tries to get a refrigerator
- Wireless connectivity broke at one point - I was transferred to IT but no answer
July 12, 2013
Rated 4 out of 5 by rickinsept needs some improving, but good over-all
this hotel always has some issues every time I am there. this time it was the club lounge, however they did comp a drink and hoarders this time to composited for club closure.
April 8, 2014
Rated 5 out of 5 by kspenny Great stay
Attended a 2 day conference, shared a double the first night and had a king second night. Rooms clean and comfortable, king was roomier and bed was more comfortable. Parking was well lit and secure. Close proximity to downtown activities. Loved the hotel bar, our party received excellent service from Jason.
March 3, 2014
Rated 2 out of 5 by Harleyfan Check-in was a disaster
Entered hotel at 3:45 pm. Was told our room would be ready in "a few minutes". At 5pm we were told there was an a/c unit problem and were assigned another room. Totally acceptable, but why make us wait over an hour whan a comparable room sat vacant. They comp'd out self park for our 2 days.
Vent return in bathroom was loaded with dust.
Roomservice food was room temp.
June 18, 2012