Rated 5 out of 5 by Abe1234 Awesome
This hotel was awesome, the staff was second to none I would surely recommend to anyone who wants to stay at a great hotel for an awesome price. The pool and hot tub was iconic. I would definitely stay every time I visit San Antonio Texas. Great Job SPG Team....
April 26, 2016
Rated 4 out of 5 by Meg64 Nice staff, great food
Overall, very good experience. My only issue was that the noise from a nearby bar kept me up, making it impossible to get a good night's sleep when I had to get up early for a meeting.
April 18, 2016
Rated 1 out of 5 by AJY99 Fumigation Needed
My non-smoking room smelled like someone had been smoking in it for weeks. It had one of the best views I've seen of the Capitol in Texas, and it has great potential with the remodel, but good grief I come to expect more.
April 3, 2016
Rated 5 out of 5 by jgilbert Epic. Awesome. Amazing
This is by far my favorite place to stay in Austin. The location. the employees. the rooms. I am in Austin bi weekly and I choose Sheraton over any hotel. I have cheated a few times lately and each time question my actions. Do yourself a favor and stay here....even if its a few dollars higher.
April 1, 2016
Rated 1 out of 5 by ivygirl unacceptably under construction with no notice
The 1st clue was the giant dumpster blocking the drive into the hotel....then the white poster bard signs guiding you to a make shift entrance. Next was a make shift check in desk. No lobby, no restaurant (make shift as well). The hotel has no business being open under this condition and the LOUD construction noise going on is ridiculous. Starwood should have warned us about this & let us decide BEFORE we got here if we wanted to stay at a hotel like this. I would NEVER recommend this to anyone & with so many other Starwood hotels in Austin....this is the worst. I have been SPG gold or Platinum for years & this is worst experience
March 3, 2016
Rated 5 out of 5 by FoodDude great location, recently renovated
i came for my buddys wedding and everytime i come to austin, i stay here. Highly recommend and they are really good at giving you the deserved upgrade
February 17, 2016
Rated 4 out of 5 by Arkontes304 Unfulfilled promise
The reason I selected this hotel was due to location and Club Lounge. Upon check in the desk agent advised me of the lounge location without prompt. I went to the lounge, saw the food menu on the wall, but there was no service to be had. I was later advised the lounge was closed on weekends with no service. I was further advised I would be given some extra points. This simply has not happened. I understand the hotel is being remodeled but. This has nothing to do with a promise not being fulfilled nor the fact I was not given correct information at the front deck not on the website
February 13, 2016
Rated 1 out of 5 by unhpytrvlr It has been let go in anticipation of renovations - STAY AWAY!
THEY DO NOT FULLY DISCLOSE ON THE WEBSITE THE EXTENT OF THE RENOVATIONS. The lobby looks condemned, a dumpster is out front, it is loud and things are broken down everywhere. Ice machines don't work, lights missing covers, no bar, temporary restaurant with exposed wiring and raw sheet rock. Club Room is a break room. Dumpster and mounds of dirt and concrete by the pool. I paid $316 and $267 a night for my rooms for three nights and when we complained, the manager said that price was already a discount. No way! We are SPG Gold members and frequent travelers, and he said all he would do is let us go to another hotel without penalty! Unbelievable. I may be done with SPG completely. They missed their "Moment of Truth" with us.
February 12, 2016