Rated 5 out of 5 by Alex9980 Very Nice Hotel
We enjoyed our stay at the Shertaon Maslak. It was very nice and the rooms were clean and comfortable.
June 21, 2014
Rated 5 out of 5 by earikan35 Good overall quality
Everything was good at the hotel. Facilities are good and clean. Staff is extremely helpful and polite especially in the restaurant area. Rooms are spacious, you don't feel that you are far from home. Only thing hotel can improve is variety of food they serve in the breakfast, they repeat themselves a lot, they are more focused on turkish cuisine I guess, at least that's what I can say by looking at the variety of cheeses they serve. I would prefer if they serve gourmet selections like smoked salmon etc. Same comment applies to products in minibars.
May 1, 2014
Rated 5 out of 5 by Leone The hotel is great
Impressed by the friendliness of the staff.
June 19, 2014
Rated 5 out of 5 by wasco007 Great location and staff.
You have to visit it. Very nice staff. Nice nightlife. Near Maksim square.
June 17, 2014
Rated 3 out of 5 by pilot75 Parking ???
I have stayed for one night with my family so as to join a wedding ceromony that took place in your hotel Maslak Sheraton Istanbul.
Additional payment for car parking bothered me a lot. I trave all around the worlda lot and most hotels I stay in offer free of charge car parking. I do not understand why I had to pay additional fee for the parking...
October 3, 2012
Rated 4 out of 5 by BORAT Hotel has qualified staff
I always stay at Sheraton İstanbul Maslak when I go to İstanbul. Location is good for business people. Rooms are tidy but not clean enough, nice presentation of the dishes, every staff member I met was very pleasent and helpfull. I am grateful especially General Relations Manager ÜLKÜ KIZILKAYA who is always polite, friendly and extremely helpfull. Unfortunately the hotel is old an poorly maintained. I am pleased to stay in general. I thank all the staff individually.
May 15, 2014
Rated 5 out of 5 by KAJ66 Good Accomodation
Excellent service and facilities
July 29, 2012
Rated 1 out of 5 by SaQu How are you an SPG Hotel
i am staying in an Executive Delux Room. paying more than **** Euro per night.
The internet does seems to work except for one particular corner, and the funniest is the desk is on the other where it doesnt work. When complained on the phone the response was "What can i do" and then "Sorry i cannot help you".
The club lounge was good, and so was the staff at the check in counter and the lady at the breakfast time at cafe 333.
They have a facility of DVD, Satellite TV and sound system, but it just wouldnt work, the entire team of technicians came and they couldnt even figure out which remote belongs to which system. the 3rd day it gets fixed that too only the DVD. Thanx to that Asst Manager (Bald Person - was helpfull and he promised to discuss it in the daily meeting)
the Swimming Pool, GYM, Suana reception, needs to be called upon. They treat people with such distress that its unbelievable. They are to be polite and courteous. They were rude.
Further please ask the Chef to learn how to make a Lentil Soup. Its the worst i ever had.
the best thing is the location, its close to the metro. and the breakfast is good, and staff at cafe 333 are nice.
the bathroom is something we used to have in the 90's.
to be charging **** Euro's you need to provide facilities and atmosphere.
i always prefer ********* n, on the same rates which is exception. its classical, and unfortunately i had to switch for 3 days to another Hotel, and ********** it self recommended this Shereton Maslak,
In this era Internet is a must
Thank God i am shifting back to ********* hotel tomorrow for my coming 10 days. Its value for money.
June 10, 2014
Rated 2 out of 5 by dazcox in need of TLC
The hotel is in need of modernization.
May 29, 2014
Rated 4 out of 5 by DrBald Great breakfast team - unflexible pool team
Good location for using the metro in Istanbul. Friendly front office and restaurant team... however you MUST bring your bathing cap to the pool even if you have no hair at all - missing a bit flexibility here!!!
May 16, 2014
Rated 2 out of 5 by kyowapt1 what nneeds to improve
internet was painfully slow plus the bathtubs were a disgrace - after asking the reception to clean in or change my room for the 3rd time i was moved to another room. it was better but ffar from clean.
i have to say i was disapointed to see this happening at this hotel. breakfast service slow i had to request for a table to be cleaned so i could sit and eat and had to wait 15 min for the table to be pooly clean and set. more english channels the list of channels in the room does not match the TV.
July 8, 2013
Rated 4 out of 5 by Yuno Good facilites, Little bit poor software.
I was stayed few days ago. It is really hard to find hotel location. There is no information on homepage how can I get there. PLEASE WRITE AT LEAST METRO STATION.
room facilites is good. clean and comfort.
front desk and reception staff is fine. but, the other staff is... well. for example I ask to door staff when can I buy beer. He answer, gas-station. but, they don't sell the alcohols.
When I leaving the hotel, no one helped me. I need to carry luggage. They are just standing and watching.
May 6, 2013
Rated 3 out of 5 by USGuest No Frills
No free internet, except in the lobby. The hotel breakfast was $31 USD for an unlimited buffet, but that was it. No a la carte offering. Also, Sheraton offers a "green" program to get extra points if you opt to not have them replace your linens each day. I gladly signed up for it because I am Eco-friendly. I got the 500 points each day, but they still came in and replaced all my linens every day.... And there is a door tag and everything saying I am in the "green" program. Makes no sense.
December 13, 2013
Rated 4 out of 5 by Some1 Nice Staff
I have really enjoyed my stay, ADEM in the front desk was really helpful he did my check-in and check-out with a smile and fullfilled all my requirements. VEDAT, the resturant captin is a great example of a customer oriented professional host, he has been always reposive to our needs and always making sure we are getting the best service hand in hand with his staff.
April 16, 2014
Rated 1 out of 5 by CloggyontheRoad Unhappy stay...I left after 1st night
Initially I entered the hotel with a good feeling. Friendly staff, trying to upgrade me to a Club room. I accepted, as breakfast was €25,- !! per day and internet €18,- per 24 hours !! (ridiculous, as bigger and smaller hotels offer this for free, nowadays).
However, the Club room is old and needs maintenance.
In addition, and my greatest dissatisfaction...the temperature. In the wintertime the airco blows out hot air, which resulted in an average room temperature of 27.5 Celcius. They could not help me, other than suggesting opening the window (didn't help) and switch off the airco (didn't help) or bring me a fan (wouldn't help).
After one night of hardly any sleep I checked out and went to the Mövenpick, which was a lot more modern and slightly more expensive (but with free wifi and a room with normal temperature).
January 13, 2014
Rated 3 out of 5 by MirekF Very nice hotel, but noisy room
Very nice hotel room, however I was disapointed with noise from outside.
May 14, 2014
Rated 3 out of 5 by Gallier9 This hotel has some deficiencies.
This hotel has some defíciencies regarding the accomodation standard.
The building and infrastructure is old, it is loud, located in a business area.
May 9, 2014
Rated 3 out of 5 by Gbade Payment problem
If you will pay Euros in cash you need to pay a deposit that is at least 40% higher than your expected bill and when you are leaving the hotel the 40% excess you paid will be returned to you in the local currency (in this case Turkey TRL) even if you do not need it because you are a foreigner whose flight takes off in an hour´s time! Reason – personnel at the check-out point do not keep change in Euros. So, if you are leaving the hotel early in the morning when all banks are still closed to exchange your money, then you are in trouble. I regard this as a way of forcing someone against his will as you were not earlier informed you will pay a deposit that is 40% in excess of your bill and that you should bring with you the exact amount you need to pay when checking out, otherwise, your balance will be returned to you in TRL.
December 16, 2012
Rated 3 out of 5 by Unsatisfied08 Non-smoking should be non-smoking!
The worst part of this stay was the constant smell of smoke seemingly evereywhere throughout the hotel lobby, elevators and floors. While initially offered an upgrdade to a higher florr, the smeel of the room was unbearable and it took awhile for staff to understand that I have allegeries to smoke. Then was offered what i was told a non-smoking room which had the stench of smoke in the linen, pillows, etc...also, SPG members should be offered special floors!
August 15, 2013
Rated 1 out of 5 by shenawy too poor clean
upon getting inside the room:
1- Towels are dirt!
2- drinking glasses were dirt with wine residuals and lipstick of a lady!
3- upon checking in, the reception team has denied the letter of booking confirmation although it was printed under there system!!.
4- enforced me to stay my night in smoking room.
5- i have asked for room service for dinner, it came after 1 hour and the waiter has told me when i have called him, sorry we forgot your room nimber.
December 16, 2012
Rated 4 out of 5 by Rincewind nice hotel
Great hotel with great spa facilities however location to Taksim and other interesting locations was not so great.
the food was good however ive had better meals in the local restaurants in Istanbul.
the internet connection available in the room is another thing that would put me off staying here again, pretty much every hotel i have stayed in supply the WIFI of LAN connection for free, this is not the case at this "prestigious" hotel chain.
June 24, 2013
Rated 1 out of 5 Sheraton Istanbul Maslak Hotel
My hotel needs are easy. Room key did not work - very annoying when having to go all the back down again and short of time. Air conditioning did not work (and neither did my work mates work in their two other rooms). Shower head kept falling off the wall. Bed was comfortable. So of the 4 key areas, 3 failed. I told the guy on reception at checkout - he seemed resigned to it - seemed not the first compliant. Decor is old, dark and not good.
July 29, 2012
Rated 1 out of 5 by fploeg Noise from 3rd floor party
Last Wednesday the 14 of november I arrived with a group of collegues at Sheraton Maslak. That evening a private party was held on the 3rd floor which kept a lot of guests awake untill 3 A.M! This is unacceptable. Complaining at the receptation starting from 11 o'clock in the evening untill 02:30 in the morning (!!!) turned out unsuccesfull. Not a single person took action. Even complaining at the party itself was unsuccesfull.
November 20, 2012
Rated 3 out of 5 by Paulus47 Breakfast needs big improvement
Breakfrast quality was poor. Orange juice not fresh anymore, too long in the heat probably. No Omlette available. Croissant quickly finished. Staff poor in english. Overall not many items...
April 20, 2014
Rated 5 out of 5 by 41knockonwoods Nice Hotel
I liked the location, very convinient for shopping as well. Rooms are pretty large, the diiming of the lobby is great. Ocean spa is great, very good stuff. I presonally met with their owner called Cihan.
April 17, 2014
Rated 5 out of 5 by kanarya1907 Great location, nice rooms
Excellent location for business, rooms are great. I also would like personally thanks to Cansu Yorukoglu and Alenka Kurtulus for making my stay even more unforgettable
April 16, 2014
Rated 2 out of 5 by HARSH2112 This can not be Shereton
The rooms are OK but staff is not friendly.
On arrival have felt have came away from my land the way staff give respect to guest it tells everything.
Food quality is only OK not great or excellent.
I dont know if any Indian has done anything wrong in past but we were treated at one level lower than others.
The biggest issue is lack of English communication skills. They are badly in need of this.
January 14, 2013
Rated 3 out of 5 by Keevr19 Tempature in Room too Warm
The room Tempature was way too warm and when I inquired with management they said their system was a general one and the heat was still on (no air conditioning). They suggested opening my window which I did and that actually made the room warmer. When the window was open there was way too much noise to sleep. For a hotel of this caliber (121 Euro per night), room temperature should be controllable.
April 6, 2013
Rated 4 out of 5 by LiamD "Almost" perfect for me
I was greeted by a superb check in staff and guest relation who made me really feel welcome. My room was a corner room on the 18th floor with a stunning view over Istanbul. One of the best features of this hotel are the fitness area and the club lounge. I do not have a change to stay at asian hotels yet so I can't compare but this club lounge has an extensive offering of desserts than in some European properties. However there were some issues. The air condition is central controlled so I couldn't stay in my room during my stay, I would rather spend the whole day in the corridor than in my room. Unstable and slow internet access can be bothered some. I had breakfast one day at the restaurant.Some the male restaurant staffs there seem to be disinterested what they do and was not very helpful on request. All in all I would love to stay in this hotel in the future when I am in this area again.
October 30, 2013
Rated 2 out of 5 by Worldtraveller21 This hotel needs to improve
This hotel is living off the Sheraton brand, but is not up to Sherton standards. Hotel is dark and old. Needs refurbishment and modernization. The satellite TV selection is very poor, for English. 3 news channels and a channel showing old 1950s movies is not up to SPG standards. Room was not cleaned very well, carpet was dirty. Was there for 5 nights and would not stay there again.
November 24, 2013