Rated 3.4 out of 5 by 155
Rated 1 out of 5 by hotelguest678 poor hotel
I had been staying in more than 100 SPG hotels over teh last years, but this hotel is even the worste:
- SPA area was closed
- Hotel room was very old and dirty
- staff was unfriendly
- breakfast is poor
Overall: not a SPG standart!
May 5, 2012
Rated 2 out of 5 by Yener Sleep
Wrong fire alarm at 04:00 a clock and no any excuse during the chack out
October 19, 2014
Rated 3 out of 5 by artist4u Underwhelming Experience
Hotel arranged transport failed twice. My spouse and I were arriving separately and both of us had to call reception to get linked with the driver - a major inconvenience for my spouse as she does not travel much and does not have an international phone. Lunch reported by her was at best average, and the breakfast buffet was underwhelming. I'd recommend only if you are doing business in this part of Istanbul.
October 14, 2014
Rated 3 out of 5 by giada83 Good hotel but details should be checked
Lamps should be checked because they were not working good (especially that on the desk where people are supposed to work with).
Some dust on the floor but a large supply of shampoo, body lotion and wellness care products.
Smoking smell was not good when I entered in th room. Rooms should be better refreshed.
October 15, 2014
Rated 4 out of 5 by MagdyO4 Improvements
The bed matresses is very soft noncomfortable
September 30, 2014
Rated 2 out of 5 by Chipper Poor maintenance and cleaning, bad breakfast, average service
Maintenance and cleaning are poor - On my first night, I discovered an un-emptied kettle (bad smell), someone else's half used shampoo in the shower, broken upholstery on the bench in front of the bed, and the water did not drain properly from the bath during shower. I mentioned most of these points (not the upholstery) to the reception manager. and the hotel fixed them for my second night.
Breakfast is awful - Watery "scramble egg" and some tired buffet offerings. Very synthetic juice. Requested but did not receive coffee.
Service is meh - Asked receptionist if he could break a 50 Lira note into smaller bills. Response was "no". I had to prompt him to find out where I could get change. Some staff were better but some were just putting in the hours, I felt.
May 17, 2013
Rated 5 out of 5 by asfniko excellent hospitality
Everything is perfect thanks for your hostpitality.
September 29, 2014
Rated 4 out of 5 by CJ1111 A good hotel
It was our first time in Turkey and we chose the hotel off the website. It is way out there from downtown Itsanbul but the hotel's free shuttle service compensates for that. The staff are very friendly but their English skills are poor at best. The rooms are spacious and the view is a bit exaggerated on the website. The breakfast buffet is to die for! There is a modern mall close by which allows options for families with children because the hotel has almost nothing for children. We will stay there again.
November 19, 2011