Rated 1 out of 5 by CanuckTraveler DO NOT STAY HERE!!!!!!!
Unfortunately this hotel does not meet any of the standards set by the Starwood Brand. The staff is neither responsive or accommodating and the hotel does not care for your personal property. It is unfortunate that I had this experience but I am hoping you don't have the same experience. The leadership at this hotel was neither helpful or took ownership of the situation.
There are so many other properties in Atlanta please stay there. If you need to be near the Perimeter stay at another brand.
You work hard for your money don't let it go to waste at this property.
August 15, 2014
Rated 4 out of 5 by MEC57 Great location and great staff
The Atlanta Perimeter North area is an area rich with hotels but virtually all showing signs of age. The Sheraton Atlanta Perimeter North is a great value, good location and great staff. While the property is not as "up to date" as some of the other hotels in the area, the friendly staff and amenities make up for this. If you have status the executive lounge is better than most of the competition and significantly less crowded than those that might be slightly better. The regular staff at the executive lounge a great and get to know the regulars and greet them like family.
August 9, 2014
Rated 5 out of 5 by NursesRock First time @ Sheraton
The room as well as the hallways and main lobby are always kept clean. A con for me was no refrigerator or microwave in the rooms.
August 12, 2014
Rated 1 out of 5 by RJS1 With all the options in Atlanta - never again this one
I don't think I've ever had such a "slap in the face" SPG stay as I'd had here.
It wasn't supposed to be difficult...one night, check-in, good night's sleep, check-out. Heck, I'd even been here in 2010, and it wasn't bad.
I had a Club Floor room booked, confirmed, and paid for. Upon arrival at the hotel, I find myself in a room, not on the Club Floor, closest room to the elevators, without a functioning ethernet jack in the room, and with heating/cooling issues.
I called SPG, and they confirmed that someone at the property had manually gone into my reservation, and taken me off the Club Floor and put me in this room. Both SPG and the property management advised that there was no availability in the hotel, and that they couldn't accomodate.
Next day, I had a very frank conversation with the GM, and notwithstanding the apologies he provided, nor those of his staff during the entire ordeal the night before, I will not give this property another chance to ruin a trip for me.
Take my money and pull a fast one on me once, giving me less than I paid for? Shame on you. If I were to give you a second chance to do so, shame on me.
December 21, 2011
Rated 2 out of 5 by db1263 Poor Performance
I would not stay here again, there is nothing unclean about it, it is just unwelcoming and the restaurant/bar needs an overhaul.
August 5, 2014
Rated 2 out of 5 by Cj1228 Did not clean room
I stayed at this hotel for two days and I was informed by the staff and the manager that because I booked using Starwood Associate Hot Rate that they will not provide housekeeping because of the daily rate I was paying. This was a big disappointment because I have stayed at other properties own by Starwoods my favorite was the Aloft. I used the same rate and they made sure my room was cleaned every morning. I honestly do not think I will be staying at this hotel again in the future because if your room rate determines if they will clean your room or not to me is just a way to make sure every one who stays pays full price for the room well that is if they would like their rooms to be cleaned during their stay.
July 27, 2014
Rated 5 out of 5 by vixter40 Hotel was very nice.
It was a pleasure going to this hotel. The staff was excellent.
August 3, 2014
Rated 4 out of 5 by VeeKay An excellent hotel for business travellers
This is my 1st long term stay in a Starwood property. I have stayed at W's in the past for 1-2 nights at the most during a year.
One of the highlights of the property is the friendliness of the staff. Right from the front office, to the staff at the hotel restaurant, they are super friendly, take every effort to make your stay comfortable, greet you when they see you in the hallway, etc.First 2 weeks, I did not take a rental and depended on the hotel shuttle to take me to work/ dinner, etc. One particualar eve, after dinner, I called front desk to pick me up from the restaurant. Since it was close to 10 pm (the last shuttle pickup is 10 pm), they arranged for a cab to pick me up, and the hotel paid for the cab service. I was pleasantly surprised at the quality of customer care.
In particular, I wish to thank Gillian, Tammy, Kunal at the front desk, Pam in the lounge, and the associate in the restaurant.
Kudos to the property GM Taghi Nour for putting together a great team. The GM himself is a very jolly individual who does not hesitate to give you a shuttle ride, if nobody is around.
A wonderful property, gave me a good introduction on what to expect from SPG during my travels.
August 2, 2014