Rated 1 out of 5 by mathey21 This hotel has problems that need to be addressed.
We stayed three nights at this hotel in Perimeter Center. You were at full capacity which I believed caused the problem with no hot water for three nights. When I talked to the person at the front desk we were told we are working on it and sorry for the inconvience. He said 9 people had complained. If you have no hot water for a shower for 3 nights it's more than an inconvenience. It is unacceptable. if you don't believe me try the experience. I asked for a different room and was told there was none. This is a plumbing issue that needs to be corrected or don't sell more rooms than the plumbing can handle.
January 26, 2016
Rated 5 out of 5 by Randy1988 Nice, but dated
This Sheraton needs an update, but if you are looking for a value stay with SPG this is it. Staff is very friendly. SPG gold and up they are hesitant to offer late checkout. Don't be surprised If they refuse. I was refused on multiple stays or told to call the desk in the morning. One time they offered it at check in and then called me in the morning to take it away.
December 30, 2015
Rated 5 out of 5 by DarcGray Excellent Hotel
I stayed at this Hotel for a intra-company meeting and found the facilities to be excellent and the room very comfortable.
December 10, 2015
Rated 1 out of 5 by NT12 Unsatisfactory Stay
I have stayed here multiple times before with decent visits, but in the last visit there were numerous issues with the hotel. I would not be one to complain for minor issues, but I would consider these problems of severe concern.
My room was set at 60 degrees and could not be adjusted to a higher temperature. After having a technician work on the air condition/heating unit for an hour and half, I was finally relocated to a room at midnight, when i needed to be awake by 5 a.m. Secondly, after working out in the gym the next night, I came back to a room with no running water. I was not notified of this with a note or call to my room and no additional bottled water was provided to me. There was no water in the hotel until the following morning, roughly 10hrs later.
November 16, 2015
Rated 3 out of 5 by Adams42 Could have been better
Booked the romance package and might as well have gotten a standard room. The champagne and the fruit where not there when requested. I notified the staff, went to run errands, came back to nothing. Call the front desk and was told the guy who delivers that stuff was gone for the evening but they would see what they could do. Luckily someone from room service brought it up but wasn't exactly the same. Breakfast was great the service during breakfast was great. I thought everything else was gonna be super smooth. The package was supposed to come with late checkout, the guy never mentioned a specific check out time so I assumed that we could just check out late as the reservation noted. Housekeeping knocks on our door just after twelve saying we don't have late checkout so I call the desk again. They inform me that no we do not have late checkout to which I'm like wtf because that was one of my main reasons for getting the whole romance package. certain aspects were top of but honestly I feel like I wasted my money.
Also my spg membership was never mentioned I was not given the access code for the Wi-Fi or anything else that was supposed to come with it
October 24, 2015
Rated 5 out of 5 by Randy1988 Good Stay
Enjoyed our stay. The staff recognized our SPG status. Will be back, just have someone at the front desk.
September 25, 2015
Rated 5 out of 5 by MsVette Great Hotel
We had a great time thanks to Jeffery K, he made us feel right at home and made sure we had EVERYTHING we needed. He was the greatest and ALWAYS had a SMILE on his face and greeted us with it at all times!
Thanks Jeffery and we can't wait to meet up with you again :)
September 8, 2015
Rated 5 out of 5 by 9087 great stay
clean friendly staff will us again
June 21, 2015