Rated 2 out of 5 by NJNJ UNSATISFACTORY HOTEL
I STAYED AT THE HOTEL WITH A LARGE GROUP FOR A FAMILY. THE HOTEL WAS ILL EQUIPPED TO HANDLE THE NUMBER OF GUESTS FOR THE FOLLOWING REASONS:
ROOM NOT READY AT CHECK IN. HAD TO WAIT.
THE OTHER PERSON IN ROOM CHECKED IN LATER AND WAS TOLD WE DID NOT HAVE A RESERVATION.
STAFF AT RESTAURANT / BAR COULD NOT KEEP UP WITH GUESTS.
HAD TO WAIT TOO LONG FOR COFFEE AND UTENSILS TO EAT.
HEAT WAS BLASTING IN ROOM AT 77 DEGREES AND WAS TOLD THEY WOULD SEND ENGINEERS LATER.
February 16, 2015
Rated 2 out of 5 by Rich2809 Oh Dear
I have stayed here before and enjoyed the hotel. This vist was very different.
The lounge was awful with the very worst selection on offer that I have seen in all my years staying at SPG properties around the world. The worst by a huge distance.
Staff in the hotel looked bored and uninterested.
If you need to stay in Atlanta there are far better hotels in the city than this one.
December 7, 2014
Rated 5 out of 5 by Jenny14 Wonderfu; staff
The room and other accommodations were excellent, but the feature that impressed me the most was the absolutely genuine warmth and friendliness of the staff. One can usually expect professional courtesy from hotel staff wherever you travel, but the people of your Sheraton were courteous and friendly, I believe, simply because they are good people. You are most fortunate to have such an excellent quality of people in your employ.
November 30, 2014
Rated 5 out of 5 by Quinton A great Place to Stay
I really enjoy staying here at this hotel. I have stayed here the last 4 or 5 times that I have visited Atlanta. It's just a great place to stay. Very comfortable and in close proximity to everything..
October 21, 2014
Rated 4 out of 5 by Rich2809 A good option
I had a comfortable nights sleep in a quiet, dark room. Lounge ok, breakfast was good.
The staff were friendly and helpful
I look forward to returning soon
September 10, 2014
Rated 5 out of 5 by cinrysill Hotel was perfect for wedding trip
This was our first time in Atlanta and from the moment we entered the hotel until we left, our experiences with this hotel and it's staff was excellent. Staff was courteous, informative and made us feel right at home.
Pool area was especially nice and having a pool menu enhanced our day as we waited for the festivities of the wedding to begin in the evening.
August 18, 2014
Rated 4 out of 5 by MonteHokie Awesome Staff but Decent Hotel
The staff here were awesome and treated me very well. The pool, lounge, and lobby were great. Now, granted I used points but the room I stayed in was very tiny for two adults and two kids. The bathroom was dated and there was no refrigerator or microwave.
August 18, 2014
Rated 1 out of 5 by CanuckTraveler DO NOT STAY HERE!!!!!!!
Unfortunately this hotel does not meet any of the standards set by the Starwood Brand. The staff is neither responsive or accommodating and the hotel does not care for your personal property. It is unfortunate that I had this experience but I am hoping you don't have the same experience. The leadership at this hotel was neither helpful or took ownership of the situation.
There are so many other properties in Atlanta please stay there. If you need to be near the Perimeter stay at another brand.
You work hard for your money don't let it go to waste at this property.
August 15, 2014