Rated 5 out of 5 by Debbie99 What a wonderful experience
I booked this hotel for the weekend to hold a class and also stayed 2 nights, what wonderful people I met, the sales woman Lakima was a blessing with setting up our arrangements for class room space, the night manager who checked me in was so pleasant the day manager who set up our classroom was so patient and helpful and then Juliette at the front desk was so helpful (we needed a lot of copies) Tamara Jim the day waiter, Aretha the waitress at night and even Marketta the housekeeper, these people couldn't have been more helpful and pleasant. I plan to have all my meetings there as well as rooms. Stay as sweet as you are, you are all!!!! doing a great job, I cant say enough but thank you. Pasco CNA Prep. Debbie
June 24, 2014
Rated 2 out of 5 by ToniCTravelAmeniti1 Not worth of a spg badge
I had a reservation for 2 rooms, 3 nights at this property. Very bad experience. Everything was messed up with the reservation. First, they could not find it, then they wanted to charge me a different rate. The front desk seems uncaring and the manager was dealing with customers in a dubious way. Poor service and overall property. After the first night we moved to a sister property located closed by, which even though is in a renovation phase, it is a great property.
As a platinum traveler, I am trying to be fair to every property, taking into consideration all facts.
This should not be a spg property.
I have to say that I am surprised at some of the positive reviews and make me wonder if there is something fishy about them.
I will never stay here again
June 8, 2014
Rated 3 out of 5 by Buttercup09 Second chance disapointed
First morning no HOT water, took the coldest shower of my life.kept stating for me to wait, but I had meetings to make and time ran out. Towlet not functioning properly
Ate at resturant only once. disapointed again, Pizza was a heated up premade crust that was not crisp top was sliced tomatoes generic sausage bites and cheese. barely melted. Nasty would of perfered fast food over this. did not eat the rest of the week at the motel. Options for breakfast were limited, perfer a cheaper motel that you can at least gain a yogurt and fresh fruit with a hot cup of coffee. Then the response. On Thursday I asked for clean towels and coffee items in the morning when I was leaving. had to request again that evening I do no ot request cleaning service during the week. I did not get my $5.00 credit either.
June 23, 2014
Rated 4 out of 5 by MBall People made the difference
Your staff is excellent.
Jeffrey - Restaurant
Gillian- Front Desk
Larry- Shuttle Driver
June 24, 2014
Rated 1 out of 5 by RJS1 With all the options in Atlanta - never again this one
I don't think I've ever had such a "slap in the face" SPG stay as I'd had here.
It wasn't supposed to be difficult...one night, check-in, good night's sleep, check-out. Heck, I'd even been here in 2010, and it wasn't bad.
I had a Club Floor room booked, confirmed, and paid for. Upon arrival at the hotel, I find myself in a room, not on the Club Floor, closest room to the elevators, without a functioning ethernet jack in the room, and with heating/cooling issues.
I called SPG, and they confirmed that someone at the property had manually gone into my reservation, and taken me off the Club Floor and put me in this room. Both SPG and the property management advised that there was no availability in the hotel, and that they couldn't accomodate.
Next day, I had a very frank conversation with the GM, and notwithstanding the apologies he provided, nor those of his staff during the entire ordeal the night before, I will not give this property another chance to ruin a trip for me.
Take my money and pull a fast one on me once, giving me less than I paid for? Shame on you. If I were to give you a second chance to do so, shame on me.
December 21, 2011
Rated 3 out of 5 by llpope Hotel Under construction
The hotel is in the process of room renovations and needs to make more of an effort to keep the halls ways and exits clean. The steps, elevator and hall ways needs cleaning on a daily basis to keep it clean from some of the construction work being done.
June 21, 2014
Rated 5 out of 5 by sjtaylor1 Great Hotel
i really enjoyed my stay the employees are great and very friendly the amenities are amazing and love the fact that the pool and the work out room is open 24 hrs. Hotel is close to everything and easy to find Me and my husband will be back.
June 16, 2014
Rated 5 out of 5 by HP2960 Very Comfortable
Front Desk agent very helpful. Breakfast was great.
June 10, 2014