Rated 1 out of 5 by jll888 This is not Sheraton.
We Choose Sheraton because of its brand name. But this hotel really disappointed us. It was not up to Sheraton Standard.
We have not being recognize as a SPG Platinum Member during our stay here. No one is offering help to take care our luggage when we walk in and the staff just looking us passing by. Not even tell us where is the counter to check in.
The room was so small and hardly to move around with our luggage on the floor. The air condition in the room was not controllable. Only heater and no cool air. We are either hot till boil or feel suffocated because need to off the heater and no air flow.
November 22, 2012
Rated 1 out of 5 by jll888 Worst Hotel Ever!!!
Since my previous bad review on this hotel, the hotel ask for a second chance to visit them again. And this is the worst decision I'd made to give them the second chance.
They still treat the elite platinum member worst than the normal guest in other hotel,
The room is so small until hardly to move after open up the luggage. Don't ever try to complaint to the staff here, They will just make you feel like you are an idiot and they will ignore you as a platinum member! End up you will feel regret to earn the platinum status in SPG as you feel no priority is given to you at all.
This is not Sheraton!!
October 11, 2014
Rated 4 out of 5 by TGrec17 Perfect location and nice facilities
This hotel was in the most perfect location. We got a great room location overlooking the city. It wasn't an upgrade or a suite, but I'll take it. The Japanese are just very dry naturally so the staff wasn't extremely warm or inviting to make our stay perfect. This hotel simply does the job if you aren't looking to be upgraded in every capacity.
February 19, 2015
Rated 4 out of 5 by tokiogaijin pool/gym is a RIP OFF
Being a gold member this is one of the only SPG hotels in Asia from my experience that give me an actual upgraded room and not just a SPG floor room (which anyone can get for filling out the form). Concierge speak great English and very helpful. Most of the front desk were great. Location is great to take the train to Nara for the day. You can walk to Namba or Tennoji in about 30 minutes or take the subway (just a few stops). However using the facilities is a big rip off 1,000 yen to use the pool, another 1,000 yen to use the gym and an additional 3,000 yen!! to use the sauna. RIP OFF!!!! Why don't they want their guests to enjoy the pool/gym?
July 1, 2012
Rated 3 out of 5 by LandedSPG Try to stay here first when it Osaka!
I've only been to this hotel a couple of times in 2010 so I didn't check out every little thing that they have to offer. However, I highly recommend it and here is why: it's very very cheap compared to other SPG alternatives in Osaka and it actually holds up against them well enough for consideration.
Ok, as a Plat you get whatever you would expect from a Sheraton brand; lounge, free breakfast and a room upgrade. Well I got those. I also got a very clean and primely located hotel too boot!
But the best part is the crazy low price per night. It's less than half the price of the next SPG brand hotel in Osaka and I feel it's in a better location too!
So stay here, if you want to pay less and not compromise quality! At least start here first!
I once even took a Shinkensn train (I had the JR unlimited pass so it was a free ride for me) from Tokyo to Osaka just to stay at this hotel for a night because it was cheaper for me to do that than to stay in Tokyo for that particular night.
This hotel blows away its category 3 standards and is entirely worth the visit just on the price.
November 17, 2011
Rated 3 out of 5 by RT27 Japan Trip
Business hotel. Very crowded when we stayed there during the national holiday. Very small room, not what we have been used to when staying at an SPG Hotel. Smokey hotel! Public areas are contaminated with the smell of cigarette smoke from others. Should be prevented. Bathroom was very cramped and outdated. Surrounding area is not of particular interest. Use of pool/fitness should be complimentary, but apparently it is not meant to be in Japan. So they charge a lot (say 30$ per person per time).
August 1, 2012
Rated 3 out of 5 by KFS67 Ok hotel, but needs improvement
Hotel is ok at best, decent location for business, and a subway/train stationin the buidling, so quite convenient. But, hotel is in need of renovation, including rooms and bathrooms. It also felt that management seemed greedy;
1) No complimentary bottled water or coffee machine in room.
2) No Executive lounge, although offered a decent breakfast for Platinum SPG, but dont expect a good cup of coffee for free, they charge extar for Esposso etc.
3) Did not get any type of room upgrade.
February 21, 2013
Rated 1 out of 5 by nilachan drive me crazy!!!
I am writing to complain against Sheraton Miyako Hotel Osaka about the terrible experience of my stay on 8 april, 2014. I believe that lived in Sheraton Miyako Hotel Osaka is the worst decision I made for the Osaka tour.
It is ingrained in my mind that the Sheraton is a reputed five-star hotel group. Before I checked in at Superior Twin Room about 11pm with my family, I can never imagine what I would experience. When I came inside the room, my skin itches that keeping me scratch myself and I wonder it is caused by the dry weather of Osaka. But now I doubt it.
I started pack up the newly buy stuff on the bed and after that I find something is fall off the gap between the bed sheets of two joined together bed. Everything till now seems normal, right? I pick the thing up and found that it is a piece of chocolate which didn’t belong to us. We are too tried to think about it and go to sleep.
The nightmare began on the next morning, the awful stink of the bathtub curtains make me start to think about the sanitary situation of the hotel room. And I aware that something get wrong! Curiosity killed the cat, this time curiosity makes my family feel disgusting.
I found a used slipper under my bed while we haven’t open any of them, even worse, one used sock that ,again, do not belong to any of us is appear under another bed. The most horrible thing is thinking of the piece of chocolate found at the first night. How can it be discovered between the gaps of the bed sheets? Is that meaning that the bed sheets are unchanged? How come the room are not been cleaned while they got enough time (12hours, from people checked out to my check in time)? What have the previous tenant done on the sheets?
It is inconceivable to believe a hotel with reputation can provide service like this. Is it too harsh for me to request a cleaned room after I pay a lot of money? Isn’t it the basic requirement that difficult to fulfill?
Ironically, a so-call five star hotel claimed provide ‘’Osaka’s tradition of ‘sincere hospitality’ awaits you enjoy the time of for relaxation, pleasure and recreation” ruined my relaxation time!
April 15, 2014