Rated 4 out of 5 by 116
Rated 4 out of 5 by CMC2016 Great staff on site
Staff went above and beyond to accommodate me as a guest.
July 12, 2016
Rated 5 out of 5 by Verified Reviewer Staff are very helpful
Staffs at this hotel are very efficient, helpful and friendly. The hotel is very clean and accommondating.
July 1, 2016
Rated 5 out of 5 by zlzoul Typical Sheraton
Typical sheraton with clean and functional rooms, a small but beautiful club. Nothing super impressive but not nothing failed my expectations as well.
June 12, 2016
Rated 4 out of 5 by ASAL Hotel Facilities was closed in Thankingaving
Restaurants need to get more Kosher & Halal food, we reach Hotel in Nov 26 -09:30pm and was no anything open in the restaurant to provide food or drink
December 9, 2015
Rated 5 out of 5 by Ree123 Great Stay!!!
Whenever I come to Houston I always stay at the Sheraton West. The service is always impeccable and the staff goes out of their way to ensure my every need is met. On this most recent stay I experienced car trouble when checking out of the hotel. Okwui was absolutely amazing in his effort to assist me!! He truly went above and beyond his duties. He was such a calming force in the midst of all my chaos, and made sure I was safely back on the road again, all while simultaneously assisting newly arriving customers as well. His attitude and service were above reproach. I can't say enough about the staff here. I will definitely stay again in the future.
September 7, 2015
Rated 5 out of 5 by 7MillionMiles A great Easter stay
The hotel staff was great and the Food was also good on the Club floor.
April 6, 2015
Rated 1 out of 5 by Salloum This is not a Sheraton
stayed for 10 days and had several facility and hotel staff responsiveness and professionalism issues
February 5, 2015
Rated 5 out of 5 by Mackie1212 One night get away - perfect
I had the pleasure of staying at this property and was very pleased. Keisha at the Front Desk was more than wonderful. She even did a follow up call upon my arrival to my room. Having been in the customer service industry for several years, it is very recognized when agents perform above and beyond. The check in process, follow up process, dining process, etc. was all very interactional as opposed to transactional and I was very happy with everything. It was my first time at this Starwood property and I was impressed with the execution of customer service. Thank you. We will be back.
December 22, 2014