Sheraton Houston West Hotel

  • 11191 Clay Road
  • Houston,
  • Texas
  • 77041
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 4 out of 5 by 105 reviewers.
Rated 5 out of 5 by Friendly staff and amazing food All of the staff were super friendly and helpful. From the front desk staff, to the lady who delivered my room service breakfast to the restaurant staff, everyone made sure I had a comfortable stay. I'd also like to say that the restaurant (Clay Urban Kitchen) in the hotel is phenomenal! If the Sheraton ever ran out of rooms and I had to stay elsewhere on Clay Road, I would definitely make sure to go over to the Clay Urban Kitchen for dinner because they had some of the best meals. October 17, 2014
Rated 4 out of 5 by It was ok, but not to inpressed with the bed I've stayed in many Sheratons, but this particular one, the bed was not that confortable as I'm used to. October 21, 2014
Rated 2 out of 5 by What happened to good service???? It's a shame, because this hotel is bascically a nice hotel. Very business oriented--more busy during week. But be prepared, if you stay on the weekend......it's a ghost town!! They don't inform you that most of their amenities are only during the week. I tried to order room service at 10:32 on a Saturday morning.....and was told the chef had GONE HOME FOR THE DAY!!!! After checking with the front desk, I was THEN told that service was "limited" on weekends. After 11 am the front desk then told me the chef was in fact there and "even though it was after 11 am he would fix me some breakfast". By that time, I was ready to check out. In this day and age, with sooooo many hotel options, you just can't afford to have bad service!!! Won't stay here again. June 22, 2013
Rated 2 out of 5 by Horrible room service This is a standard Sheraton hotel. Great for business stays. But the room service is HORRIBLE. Dishes that are great in other Sheratons are disgusting here. I will not be staying at this Sheraton next time I'm in town. May 19, 2014
Rated 3 out of 5 by Below expectations I stayed one month in the hotel and for the price paid and no breakfast included and the amenities available in the room I found it very much below my expectations. Fitness room was crowded and insufficient and the pool was without any green. Service team sometimes impolite. I would not reccomend for long stay terms. August 19, 2012
Rated 5 out of 5 by Fantastic Experience The room was very nice, clean and quiet. The beds were very comfortable. The staff was friendly and most helpful. The decor and atmosphere was very relaxing. And the breakfast was delicious. Absolutely no complaints and I would definitely stay there again. July 26, 2012
Rated 5 out of 5 by Multiple stays I've stayed at this hotel on multiple occasions and the staff is always consistent, friendly, and thorough. Nice convenient location to local offices restaurants. And the airport is only 35 minutes away. August 6, 2012
Rated 1 out of 5 by Do not stay here No warm water one morning, no excuses from management. Unfriendly waiters some mornings. Breakfast quality is not good. Under staffed bar in the evening. Slowest elevator in the world. January 17, 2014
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