Rated 5 out of 5 by Mackie1212 One night get away - perfect
I had the pleasure of staying at this property and was very pleased. Keisha at the Front Desk was more than wonderful. She even did a follow up call upon my arrival to my room. Having been in the customer service industry for several years, it is very recognized when agents perform above and beyond. The check in process, follow up process, dining process, etc. was all very interactional as opposed to transactional and I was very happy with everything. It was my first time at this Starwood property and I was impressed with the execution of customer service. Thank you. We will be back.
December 22, 2014
Rated 4 out of 5 by Clutch12 Above average personnel, amenities.
The Asian young man at the front desk was exceptionally warm and friendly. I should have gotten his name. He made me feel like he was glad to see me. The other staff that I came into contact with (housekeeping, room service, etc. ) were also very friendly. The SPG lounge was operating in the morning, and in the evenings, seven days a week. Not just five days a week, like other properties. Also, the fully-stocked coffeepot in the lobby was kept operational, and available to the guests, all the way into the afternoon. This should be standard procedure, at all properties.
December 10, 2014
Rated 3 out of 5 by Sport43 Close to my Houston office
Stayed for 8 nights
Although this is close to our Houston office, there is nothing within a reasonable distance for restaraunts or shopping. Certainly not within walking distance. If you dont have a car this is not the place for you. The wireless is intermitant and you get dropped. Restaraunt is small and is booked for private functions leaving you to find out side eating. Did not have a TV remate or and iron in room on check in. Did get a remote, never did get an iron.
December 7, 2014
Rated 4 out of 5 by hugogal It was ok, but not to inpressed with the bed
I've stayed in many Sheratons, but this particular one, the bed was not that confortable as I'm used to.
October 21, 2014
Rated 5 out of 5 by CocoBunny Friendly staff and amazing food
All of the staff were super friendly and helpful. From the front desk staff, to the lady who delivered my room service breakfast to the restaurant staff, everyone made sure I had a comfortable stay.
I'd also like to say that the restaurant (Clay Urban Kitchen) in the hotel is phenomenal! If the Sheraton ever ran out of rooms and I had to stay elsewhere on Clay Road, I would definitely make sure to go over to the Clay Urban Kitchen for dinner because they had some of the best meals.
October 17, 2014
Rated 1 out of 5 by ChicagoConsultant60611 S-L-O-W Internet
Remember back in the day when we all used dial-up internet access and waited for website to load? The good old days are back again at the Sheraton West Houston! Yes, you too can have the luxury of drinking coffee, taking a nap, and other activities while you wait on the internet. Don't be a Productivity Chump. Step back into time and enjoy yesteryear hear at the Sheraton West. (TWO DAYS. ALL DAY. MULTIPLE LOCATIONS THROUGH THE HOTEL. TRIED EVERYTHING. HORRIBLE)
August 26, 2014
Rated 4 out of 5 by monty1 Accommodating for business travel
Food and beverage, comfortable room & decent workout facility.
August 15, 2014
Rated 3 out of 5 by Dparscal ok
First of all Chose the Hotel for the price. But once I got there I find that I had no internet unless I paid an ungodly price per day, Also no complimentary breakfast. I was not about to pay $$ for my breakfast when I could go down the street and get same exact thing for less than $. $$ for a bottle of water was also ridiculous. I had to get 4 different remotes for my TV. I also had told front desk that the shower head was broken and was spraying the ceiling. They did not fix that. The ceiling was peeling.
August 4, 2014
Rated 5 out of 5 by Keller365 Sheraton on Clay
Very nice hotel and staff. The staff was very helpful in everything that I requested. They were professional and prompt in the service. The facilities were clean and well kept.
August 4, 2014
Rated 5 out of 5 by Jeff6219 Staff
The staff was very accommodating and friendly. Jo Jo and Adriana were great bartenders, very friendly.
August 2, 2014
Rated 5 out of 5 by apbinvest Another Great Stay
Another great stay at the Sheraton West. The staff always greets you with a smile. It is a wonderful place to stay.
July 30, 2014
Rated 4 out of 5 by Littlebit65 Room not correct
When I arrived at the Hotel they had me in a room with a King bed and I reserved a room with a double bed and had my e-mail from you with that info on it. The girl tried to say they did not have a room with 2 beds. Finally I got my room and access to the Club Floor where I was suppose to be in the first place. Needless to say I was not happy. The room I was in was very nice, but on wrong floor. I would appreciate it if I could get some kind of discount for all the trouble that I went thru.
July 29, 2014
Rated 3 out of 5 by NC14 Room for improvement
Does not fit the expectations of a Sheraton. Firstly the a/c units in the rooms are noisy (and over several stays, I've had many rooms), but the main criticism is directed to the restaurant, the 'Clay Urban Kitchen'. Whilst breakfasts are fine with the staff very engaging and helpful, in the evening there are far too few trained staff on duty, including in the kitchen. Any more than 8-10 diners and the pace of the service slows and when the room is over 50% full, it just gets worse. Staff try to do their best, but you can do better.
July 18, 2014
Rated 5 out of 5 by apbinvest Hotel with a personal touch
One of my favorite places to stay
June 27, 2014
Rated 5 out of 5 by Marve13 Houston trip
The hotel was excellent. The staff was very friendly and helpful. The front desk person was very cordial, assisting me with check in, wake up times, restaurant and checking on my company agreement with the hotel.
June 23, 2014
Rated 5 out of 5 by BigShirley007 My stay on June 19-20th 2014
I would like to thank the staff and management at the Sheraton Houston West. The room was impeccable, service was more than expected.
I would also like to send special thanks to Alex the shuttle driver. He is extremely professional and very informative. If you need to go some where close for diner or anything else, Alex is the man!
Room were spacious, clean, comfortable and well kept. The AC works great. Pool was outstanding.
Housekeeping does a wonderful job.
I would recommend this hotel to any of my friends and family.
June 23, 2014
Rated 5 out of 5 by JKBH Excellent Hotel in Houston
Everything was just right. It will be now my regular place to stay in Houston. Location is very convenient.
June 6, 2014
Rated 2 out of 5 by Mur578 Horrible room service
This is a standard Sheraton hotel. Great for business stays. But the room service is HORRIBLE. Dishes that are great in other Sheratons are disgusting here. I will not be staying at this Sheraton next time I'm in town.
May 19, 2014
Rated 5 out of 5 by nscgs Very Comfortable
We were pleased with our stay; we were in town for a baseball tournament and this hotel was very conveniently located to the fields. I was able to find a great price online and the staff was friendly.
May 19, 2014
Rated 3 out of 5 by Giannini Handicapped Room
Handicapped Room was assigned to me, even when I do not needed or requested. I can not sleep by the extremely soft bed.
May 18, 2014
Rated 5 out of 5 by Agirlbusinessperson Beautiful Hotel
A wonderful hotel. It's beautiful. Beds are great. Suggestions: For a $400+ room, I expect a robe in the room. The green thing is great, but at least restock the coffee everyday. There are actually WOMEN business people now guys...make up mirror in the bathroom please.
May 10, 2014
Rated 5 out of 5 by Jat0810 The hotel has great qualities.
Everything about the hotel was great. We enjoyed our stay. Recommended it to others that day.
May 6, 2014
Rated 5 out of 5 by Awkn Met expectation
Hotel met all our expectation for our one day stay for a bridal shower close by
May 4, 2014
Rated 3 out of 5 by Kiara Ok - not great!
This hotel calls itself a category 4. We booked a club floor room - evening hors d'oeuvres consisted of bags of potato chips and cans of soda in a cooler. OK, we're flexible and went out to dinner. The front desk gave us a good recommendation. Having stayed in so many Sheratons and always enjoyed the club floor, this was such a letdown. We have another booked in Philadelphia in 2 weeks - hope its better. Just take a standard room here.
April 29, 2014
Rated 5 out of 5 by Happyjack1962 Convient location
The staff was very helpful when asked how to drive to my meeting. They printed a copy of the directions and explained landmarks to assist me. The complementary ishuttle service is a nice option if you don't feel like driving. The room was always straightened when I returned from my meetings.
The hotel was very convenient and a short drive tomy meeting.
April 19, 2014
Rated 5 out of 5 by Taylor88 Superb Custoner Service
We had a bad experience on one of our stays at this hotel. I notified the GM, Brian, and not only did he correct the problem, but also made sure that our next stay was at an even higher level. He personally met us in the lobby upon our returned trip and apologized face to face. In such a digitial world, we were very moved by his gesture to rectify their error. We will be back because it is not that something went wrong...it happens..but because of how they handled correcting it!! Plus, the place is beautiful and the staff is so friendly.
April 16, 2014
Rated 3 out of 5 by OutdoorMan OK hotel
Basically everything in this hotel is OK. However I hate staying/sleeping in a room where I can't open the window to get some fresh air. Furthermore this hotel has the simple split-unit A/C which are quite noisy.
The staff is very friendly and accommodating.
April 12, 2014
Rated 5 out of 5 by Traveler1961 Food
Room Service is very expensive and the service charge is outrageous for the quality and quantify of the food. $30 for what is advertised as a $19.99 breakfast, not including a tip.
April 10, 2014
Rated 3 out of 5 by Vincent2014 A not satisfied customer
The last night of my stay, I arrived at the hotel and my room was in complete disarray, call for someone to come to the room to clean it and the answer was that they would do the next day, until I asked to speak to someone of higher level not it was possible to get someone to do the cleaning
April 7, 2014
Rated 5 out of 5 by DM67 business stay
My stay was excellent. Everything was great. Staff was very friendly and helpful. wouldn't stay anywhere else!!!!
March 17, 2014