Rated 3 out of 5 by BLRBusinessTraveller Very Average
Definitely a 3 star hotel. Reception felt like an open bar, the reception desk is over to one side, I thought it was the Concierge desk. Room above average in size, nowhere to sit except at the desk - there was a chair in the corner, but not convenient to sit at. No suitcase stand. Rooms at the rear don't have noise from the freeway which is good. Biggest problem was the hallway noise - room doors are very loud & regularly woke me.
March 6, 2014
Rated 3 out of 5 by Sam111 Needs some work
Shower head dripped constantly. Asked maintenance to fix on my second day. Was not fixed. Green program needs work. Housekeeping cleaned room even though I signed up for no cleaning. I called front desk and complained and the next day my room was cleaned again despite my attempt to stop.
March 4, 2014
Rated 3 out of 5 by 12344321 Tv didn't work
My tv did not work and the shower took about 15 minutes to get warm. I was only there for one night and arrived late so no time to fix anything. Staff was not apologetic nor tried to compensate for the inconvenience.
February 21, 2014
Rated 4 out of 5 by Ralliston Comfort plus
We've stayed at this particular hotel many times, both because of the proximity to my family and because it is very comfortable. We prefer the club level - on most nights, you can get a snack and a glass of wine and in the morning, a little breakfast. Even on Saturday night and Sunday morning, when the full service isn't available, you can get extra coffee and drinks and use the computer. Really a nice extra.
February 17, 2014
Rated 5 out of 5 by HongKongB Great staff and comfortable hotel
The staff at this hotel is really great and the rooms are comfortable and easy to work in.
February 16, 2014
Rated 5 out of 5 by Donna111 Excellent hotel
Great place to stay and the food was also great
January 27, 2014
Rated 1 out of 5 by Neal12 Do not stay here
No warm water one morning, no excuses from management.
Unfriendly waiters some mornings.
Breakfast quality is not good.
Under staffed bar in the evening.
Slowest elevator in the world.
January 17, 2014
Rated 5 out of 5 by texmex900 solid business hotel
nice employees, mostly business people visiting, gym in good shape, very clean,.... I liked it!!
December 17, 2013
Rated 5 out of 5 by Susie1956 Great Stay @ this hotel
Enjoyed our stay...very comfortable beds...this is why we choose Sheraton...very nice large shower...excellent Starbucks coffee in room...a wonderful gym...we would highly recommend this hotel.
December 11, 2013
Rated 1 out of 5 by etxtraveler Manager's POOR customer service
I was NOT told about a monetary hold being placed on my credit card. The room was paid in full on reservation. When I checked out, I was told there were no further charges on my room. I was told by the manager that it would take 3-5 business days to clear the hold, which is NOT acceptable. Further, the electronic keys never worked on the room door or in the elevators without trying numerous times. Also, the bathroom had very narrow French style doors and no ventilation. I won't stay at a Sheraton every again.
December 1, 2013
Rated 3 out of 5 by joeasdfgasdfg last visit
Sheraton was OK but OK is not waht I expect from Sheraton. Rooms and beds were good. I had to go to the front desk 3 times to try and get my remote to work right and after 5 nights in the hotel it still was not working as it should. The staff in the resturant bar area were below average in helpfulness and service. Thye made it feel as if we were an interuption to their day. The morning staff was better tehn the evening staff but both were marginal at best.
November 24, 2013
Rated 4 out of 5 by BillytheT New to Sheraton
Location is excellent... but this hotel is facility dated. While all amenaties are available... none are rated other than good or acceptable.
Food and food service was actually better than expected... the only short-coming was that the breakfast buffet serving temperature was inadequate (not hot enough). Warm at best.
November 20, 2013
Rated 5 out of 5 by cfd210 Good for business travel
Very nice and quiet hotel with friendly staff. Luis does a great job running the club lounge! The workout room is very clean.
November 18, 2013
Rated 5 out of 5 by CRoqueJr Excellent
I spent the night here on Thursday night, and so pleased with everything, from my front desk check in, to the comfort of my room, to the quiet comfortable night, to my morning coffee, everything was great. I was so happy with my stay, Im coming back this Saturday with my kiddos, booked the club level!
November 15, 2013
Rated 2 out of 5 by bustraveler34 Sheraton did not meet the usual expectations
My complaint concerns the room, when I first arrived there was a smell that made me think it was a smoker's room, but the sign indicated that it was not. It was not until the next morning while I was packing to leave did a find a used coffee filter in the trash, and it had been there more than a day or two. Since I don't drink coffee, I knew it wasn't mine. The restaurant had good food and the overall atmosphere was inviting. But overall, not the usual Sheraton standard.
November 13, 2013
Rated 4 out of 5 by Darth25 Landscaping update
I had previously brought an issue to the attention of management, and as of my most recent visit last week this issue has not yet been resolved. It's quite simple actually. Just cut the grass and clean up the sidewalk area between the hotel driveway and the new traffic crosswalk signal immediately to the east. The grass there is WAY OVERGROWN where you can no longer see the concrete sidewalk.
November 4, 2013
Rated 2 out of 5 by nickname22222 Great Staff -Terrible Food
This hotel is nice. The staff works hard. The food at the hotel resturant is terrible.
October 21, 2013
Rated 5 out of 5 by Sammy2shoes great workout facility
great workout facility, pool small but nice and clean, room very clean and comfortable, there was not any food left on the continental breakfast at 10:45 which closed at 11:00. Overall very good experience.
October 7, 2013
Rated 4 out of 5 by Lillie2013 Hotel is conveniently located and very up to date
Great location and proximity to my customer
October 1, 2013
Rated 2 out of 5 by Ferarmi Double invoice
I was sleeping from 2 to 4 sept at the hotel.
I did the chech out early on 5 sept and payed 733.59 USD.
In my credit card I received a second invoice on 6 sept for an extra night I didn´t sleep for aorund 245 USD.
I need the hotel reimbourse the money back to my bank. Guest Number 140748
September 18, 2013
Rated 4 out of 5 by Tournament27 Breakfast
The only complaint I have with your property after staying several times is the breakfast buffet. It is not to my liking. The taste of the hot offerings could be improved. This is the only negative and would not prevent me from coming back. Otherwise everything else is on the scale above between good to excellent, except where noted as excellent.
September 3, 2013
Rated 4 out of 5 by Darth25 Consistency
I stay at this hotel regularly, and during each visit the level of good service is maintained. Nicely done.
August 12, 2013
Rated 2 out of 5 by kristil Over priced and very poor room lay out
SPG is at the bottom of my hotel chain preference but had not stayed at one in a while and I figured since this one was brand new it would be great ... I was wrong. Very overpriced, poor lay out of the room, no tub, no fridge, no microwave .. I was suppose to be there for a week but left only after 1 night. I will never again be returning to any SPG hotels.
August 8, 2013
Rated 5 out of 5 by Bluesapphire Home away from home
We were 2,500 miles away from home, day and evening staff made my stay very comfortable and homey. Definitely will stay and recommend this hotel to my family, friends, and colleagues. THANK YOU for making this hotel pet friendly.
August 7, 2013
Rated 3 out of 5 by Anthony214 Would not stay again.
Staff was rude, hotel layout is bad with the tiny bathtub size pool outside the backdoor. Room walls are like paper you can here the next rooms tv.
July 25, 2013
Rated 4 out of 5 by skill26 Night front desk person needs improvement on person to person skills
The hotel overall was very nice and the staff was nice. A gentlemen working the night shift was alright, but did not seemed too concerned about helping me with a small issue of NO TOWELS in the room.
The waitress in the morning was awesome!!!
July 22, 2013
Rated 5 out of 5 by houstonstay Stay
Great hotel and staff to match. Pleasure to stay here
July 18, 2013
Rated 1 out of 5 by KayEl Not Recommended
Majority of staff do not speak English and/or are too inexperienced to give satisfactory customer service. Restaurant and Lounge sucked. Overpriced and what you order, is what you get, so if you order a steak--that's it, no side of anything, just a steak. Pasta is made with ramen noodles. Desk clerk played Angry Birds most of the time. Shuttle drivers are creepy and drive like maniacs. Forget any kind of room service, including cleaning of your room.
July 15, 2013
Rated 5 out of 5 by mcculloughjrs Everything I needed
This hotel is very clean. The staff were quick to respond to any need I had with a smile. I loved the fitness room, and I enjoyed the pool. I would recommend this hotel to anyone!
July 13, 2013
Rated 4 out of 5 by Kevs Sheraton Staff
I am staying at the Sheraton West in Houston . Really nice hotel but what makes this hotel is the staff. From the reception to the bar staff in Papa Joes. Really good people always smiling and making sure your stay is as comfortable as possible .
June 27, 2013