Rated 5 out of 5 by BigShirley007 My stay on June 19-20th 2014
I would like to thank the staff and management at the Sheraton Houston West. The room was impeccable, service was more than expected.
I would also like to send special thanks to Alex the shuttle driver. He is extremely professional and very informative. If you need to go some where close for diner or anything else, Alex is the man!
Room were spacious, clean, comfortable and well kept. The AC works great. Pool was outstanding.
Housekeeping does a wonderful job.
I would recommend this hotel to any of my friends and family.
June 23, 2014
Rated 5 out of 5 by apbinvest Hotel with a personal touch
One of my favorite places to stay
June 27, 2014
Rated 5 out of 5 by Marve13 Houston trip
The hotel was excellent. The staff was very friendly and helpful. The front desk person was very cordial, assisting me with check in, wake up times, restaurant and checking on my company agreement with the hotel.
June 23, 2014
Rated 2 out of 5 by Mur578 Horrible room service
This is a standard Sheraton hotel. Great for business stays. But the room service is HORRIBLE. Dishes that are great in other Sheratons are disgusting here. I will not be staying at this Sheraton next time I'm in town.
May 19, 2014
Rated 5 out of 5 by JKBH Excellent Hotel in Houston
Everything was just right. It will be now my regular place to stay in Houston. Location is very convenient.
June 6, 2014
Rated 5 out of 5 by nscgs Very Comfortable
We were pleased with our stay; we were in town for a baseball tournament and this hotel was very conveniently located to the fields. I was able to find a great price online and the staff was friendly.
May 19, 2014
Rated 3 out of 5 by Giannini Handicapped Room
Handicapped Room was assigned to me, even when I do not needed or requested. I can not sleep by the extremely soft bed.
May 18, 2014
Rated 2 out of 5 by Christel73 What happened to good service????
It's a shame, because this hotel is bascically a nice hotel. Very business oriented--more busy during week. But be prepared, if you stay on the weekend......it's a ghost town!! They don't inform you that most of their amenities are only during the week. I tried to order room service at 10:32 on a Saturday morning.....and was told the chef had GONE HOME FOR THE DAY!!!! After checking with the front desk, I was THEN told that service was "limited" on weekends. After 11 am the front desk then told me the chef was in fact there and "even though it was after 11 am he would fix me some breakfast". By that time, I was ready to check out. In this day and age, with sooooo many hotel options, you just can't afford to have bad service!!! Won't stay here again.
June 22, 2013