Rated 5 out of 5 by Ree123 Great Stay!!!
Whenever I come to Houston I always stay at the Sheraton West. The service is always impeccable and the staff goes out of their way to ensure my every need is met. On this most recent stay I experienced car trouble when checking out of the hotel. Okwui was absolutely amazing in his effort to assist me!! He truly went above and beyond his duties. He was such a calming force in the midst of all my chaos, and made sure I was safely back on the road again, all while simultaneously assisting newly arriving customers as well. His attitude and service were above reproach. I can't say enough about the staff here. I will definitely stay again in the future.
September 7, 2015
Rated 5 out of 5 by 7MillionMiles A great Easter stay
The hotel staff was great and the Food was also good on the Club floor.
April 6, 2015
Rated 1 out of 5 by Salloum This is not a Sheraton
stayed for 10 days and had several facility and hotel staff responsiveness and professionalism issues
February 5, 2015
Rated 5 out of 5 by Mackie1212 One night get away - perfect
I had the pleasure of staying at this property and was very pleased. Keisha at the Front Desk was more than wonderful. She even did a follow up call upon my arrival to my room. Having been in the customer service industry for several years, it is very recognized when agents perform above and beyond. The check in process, follow up process, dining process, etc. was all very interactional as opposed to transactional and I was very happy with everything. It was my first time at this Starwood property and I was impressed with the execution of customer service. Thank you. We will be back.
December 22, 2014
Rated 4 out of 5 by Clutch12 Above average personnel, amenities.
The Asian young man at the front desk was exceptionally warm and friendly. I should have gotten his name. He made me feel like he was glad to see me. The other staff that I came into contact with (housekeeping, room service, etc. ) were also very friendly. The SPG lounge was operating in the morning, and in the evenings, seven days a week. Not just five days a week, like other properties. Also, the fully-stocked coffeepot in the lobby was kept operational, and available to the guests, all the way into the afternoon. This should be standard procedure, at all properties.
December 10, 2014
Rated 3 out of 5 by Sport43 Close to my Houston office
Stayed for 8 nights
Although this is close to our Houston office, there is nothing within a reasonable distance for restaraunts or shopping. Certainly not within walking distance. If you dont have a car this is not the place for you. The wireless is intermitant and you get dropped. Restaraunt is small and is booked for private functions leaving you to find out side eating. Did not have a TV remate or and iron in room on check in. Did get a remote, never did get an iron.
December 7, 2014
Rated 4 out of 5 by hugogal It was ok, but not to inpressed with the bed
I've stayed in many Sheratons, but this particular one, the bed was not that confortable as I'm used to.
October 21, 2014
Rated 5 out of 5 by CocoBunny Friendly staff and amazing food
All of the staff were super friendly and helpful. From the front desk staff, to the lady who delivered my room service breakfast to the restaurant staff, everyone made sure I had a comfortable stay.
I'd also like to say that the restaurant (Clay Urban Kitchen) in the hotel is phenomenal! If the Sheraton ever ran out of rooms and I had to stay elsewhere on Clay Road, I would definitely make sure to go over to the Clay Urban Kitchen for dinner because they had some of the best meals.
October 17, 2014