Rated 1 out of 5 by Jeyaprakash23 Impolite and Rude Staff!
I had a horrendous experience with the Sheraton -Bangalore. Being a GOLD member I was asked if I wanted a box of cholcolates on check-in which was not delivered, I had an ironbox in my room that burnt my shirt (there was no remorse) except that you shouldn't have ironed!!! There were several other exchanges with the reception & the duty manager but, all of them remained plastic!! It was just NOT OK in this hotel!!! A High NOT recommend from me!
October 26, 2015
Rated 3 out of 5 by MMGlobalTravel Too stereotyped for a Indian five star hotel
I booked my reservations at SPG.COM two weeks ago and requested for Yours24 option that I am entitled. I received an email during my 24 hour flight that the rooms are not available, and I am bumped out to another property. This caused me a lot of stress. I replied that I will be paying for one more day as I did not want to be without a room at 5.00 AM. After 3 days of my stay, I got a response from the GM apologizing, but nothing more. When I had a problem, none at the front desk were able to solve. Surprising that this Sheraton is giving the Grand status. This is not the first time I have stayed at this property and will try to avoid in the future.
October 10, 2015
Rated 5 out of 5 by Mich61 Excellent Hospitality and Service
Enjoyed the hospitality and excellent service rendered during the stay. Staff were responsive and assistance was always available. Shall surely return on the next trip and recommend the hotel for a comfortable stay.
August 9, 2015
Rated 5 out of 5 by WorldTraveler3 Great hotel for both business and leisure
I stayed in this hotel in July 2015 and was pleased at the level of comfort in the rooms, friendliness of the staff, and range of food options. I was amazed that you could not hear any of the street noise from inside the hotel. The internet worked well which was great for work. The hotel is conveniently across the street from a mall with lots of other restaurants and a temple within 5 minutes walking distance. My only minor concern was that the treadmills in the exercise room filled up around 7am on weekday mornings so just be aware if you're pressed for time to get your workout in.
August 3, 2015
Rated 5 out of 5 by AliEK Awesome stay
Excellent hotel at a convenient location. Awesome staff, great food and relaxing stay. Would definitely stay here again. Highly recommended.
June 18, 2015
Rated 5 out of 5 by Jonathan1234 Excellent Staff
This was a true five-star experience, not just because of the hotel itself, but the service of the staff. I was suffering from some annoying vertigo due to the time zone change from where I live (Vancouver). I was sitting alone in the bar area near the front desk and Rajani, one of the staff from the Feast restaurant saw me there and came over to see if there was anything she could get me. I had mentioned to her earlier at breakfast that I wasn't feeling very good. She offered coffee or tea, neither of which I drink so I politely declined. A few minutes later a waiter came over to me with a special lemon and salt drink especially made for me. He told me that he was informed that I wasn't feeling well. I thanked him, and looked up to where Rajani was standing at the Feast reception. She knowingly smiled (her smile alone is enough to cure almost anything), I returned a 'thank you' smile so she knew I appreciated it (I thanked her in person at a different meal time). Rajani should be recognized for going above and beyond in helping me to be comfortable!
Everyone was very kind and patient. Great experience, even though I didn't feel 100%.Thank you everyone!
May 11, 2015
Rated 1 out of 5 by Harsh123 Definitely avoidable !!!
Not very friendly on SPG rewards redemption.
Do not try the early check-in request with the hotel, they might charge you at with a full-night's rack rate.
April 29, 2015
Rated 5 out of 5 by GeekGhoddess Extremely comfortable stay
My company held an global R&D meeting at the Brigade Gateway Sheraton in Bangalore, mostly because it is very close to our India R&D lab. My room was very comfortable and clean with a nice view of the local area. In the morning, many hawks flew by my window. Breakfast at the Feast buffet was varied and tasty, I had idli and sambar, fruit and the yogurt made in the kitchen every day. The meeting rooms were comfortable and well staffed. The buffet lunches were delicious; I put on 3 kg during my stay.
A special thanks goes to the cleaner who kept my room so nice and cozy.
The hotel is in a gated area that is very safe. Near by is a nice, mid-priced, shopping mall, including a small food store where one can purchase soft drinks and snacks at a reasonable price. There in also a small bazaar area with tourist goods, such as silk shawls and small brass figurines. There is also a bowling alley and a movie theater.
A great place to stay for anyone doing business in the Yeshwanthapur industrial area.
April 27, 2015