Rated 5 out of 5 by Jonathan1234 Excellent Staff
This was a true five-star experience, not just because of the hotel itself, but the service of the staff. I was suffering from some annoying vertigo due to the time zone change from where I live (Vancouver). I was sitting alone in the bar area near the front desk and Rajani, one of the staff from the Feast restaurant saw me there and came over to see if there was anything she could get me. I had mentioned to her earlier at breakfast that I wasn't feeling very good. She offered coffee or tea, neither of which I drink so I politely declined. A few minutes later a waiter came over to me with a special lemon and salt drink especially made for me. He told me that he was informed that I wasn't feeling well. I thanked him, and looked up to where Rajani was standing at the Feast reception. She knowingly smiled (her smile alone is enough to cure almost anything), I returned a 'thank you' smile so she knew I appreciated it (I thanked her in person at a different meal time). Rajani should be recognized for going above and beyond in helping me to be comfortable!
Everyone was very kind and patient. Great experience, even though I didn't feel 100%.Thank you everyone!
May 11, 2015
Rated 1 out of 5 by Harsh123 Definitely avoidable !!!
Not very friendly on SPG rewards redemption.
Do not try the early check-in request with the hotel, they might charge you at with a full-night's rack rate.
April 29, 2015
Rated 5 out of 5 by GeekGhoddess Extremely comfortable stay
My company held an global R&D meeting at the Brigade Gateway Sheraton in Bangalore, mostly because it is very close to our India R&D lab. My room was very comfortable and clean with a nice view of the local area. In the morning, many hawks flew by my window. Breakfast at the Feast buffet was varied and tasty, I had idli and sambar, fruit and the yogurt made in the kitchen every day. The meeting rooms were comfortable and well staffed. The buffet lunches were delicious; I put on 3 kg during my stay.
A special thanks goes to the cleaner who kept my room so nice and cozy.
The hotel is in a gated area that is very safe. Near by is a nice, mid-priced, shopping mall, including a small food store where one can purchase soft drinks and snacks at a reasonable price. There in also a small bazaar area with tourist goods, such as silk shawls and small brass figurines. There is also a bowling alley and a movie theater.
A great place to stay for anyone doing business in the Yeshwanthapur industrial area.
April 27, 2015
Rated 4 out of 5 by UB40 Great Location and Good place to stay
I have stayed in this hotel every time I visit Bangalore (which is 3-4 times a year) and every time the staff is courteous.
In my last visit, when I checked in at 4:00 AM in the morning after a 22 hours cross pacific flight, after 10 mins on my bed I noticed glass on the bed. Called the front desk and they did put in a new room on the Club Lounge. Next morning the manager told me that some table lamp broke there. From this hotel I would not have expected the broken glass on the bed.
The room on the Club Lounge floor was OK and there was lot of door noise.
Once I use the Club lounge and the person over there told me that I can use the lounge but my booking was not for the club lounge rates, so I have to pay for the services, which is OK
It is one of the good hotels to stay in that area
December 18, 2014
Rated 4 out of 5 by dharani this hotel as great features
Security of the hotel is good but there are some minor defects with cloub lounge to be rectified.Members at the front desk are soo responsive and helpful.
December 6, 2014
Rated 4 out of 5 by Akido A true 5-star hotel experience
It was a very pleasurable stay with most aspects being taken care off. Only a couple of items to take note was that the air-conditioning unit was not very effective during the day time when the curtains were not drawn on the French windows, and the outdoor pool was not temperature controlled.
Overall, the customer service helped outweigh all the negative impacts, and if possible, I would definitely stay again in this hotel and also recommend the same to anybody else wanting a complete 5-star experience.
November 14, 2014
Rated 5 out of 5 by papaf Hotel Bangalore OUTSTANDING EXPERIENCE
The service staff in the restaurants was outstanding. We got the same service staff that knew what I liked and made sure that I felt that I was special and made sure my food was good and was liked....
November 3, 2014
Rated 5 out of 5 by Shantanu Comfortable Stay
Very plush and well managed property with a good overall feel to it. I was particularly impressed by the staff, esp Abhishek on Front Desk who went out of his way to accommodate my request to use the swimming pool even though I'd checked out a while earlier. The Breakfast Manager was also very attentive and personally served me my eggs to order etc with a warm smile. Keep that up!
October 30, 2014