Rated 3 out of 5 by fsfs Single room
The hotel room is average on its decor and comfortness. The hotel lobby is below average as it was noisy, messy and bad decor. The Feast restaurant is a very long walk from the rooms elevators. A lo of the staff needs a lot more training on how to make the guests feel like valued customers.t
July 25, 2013
Rated 4 out of 5 by GT2012 Great Team. Keep it up!
Hello Sheraton Macao - Thanks to the guest service agents, club lounge staff. We had a memorable moment for your thoughtful arrangments.
We hope we can try your buffet breakfast at the Feast. It seems always overwhelmed and long line. And thank you to the house keeper helped me to get 3 more pillows during the peak day!
November 28, 2012
Rated 5 out of 5 by ArnoFr One of the finest in Macau
Sheraton Macao is a great place to stay to enjoy the fascinating entertainement provided by Cotai Strip !
Excellence accessibility from Macau Airport and Taipa Ferry Terminal, great location close to all venues on Cotai and superb property!
Excellent service and choice of F&B venues !!
I do recomment Sheraton Macao !!
November 28, 2012
Rated 4 out of 5 by Biala0916 Great property, attentive staff
Stayed for 2 nights during my Macau visit and having stayed at MGM and Westin earlier, this my was third visit. Was overall very impressed with the service and facilities at the property. It is a kids friendly destination having plenty of food options and things to do. I received full value for money spent.
June 9, 2013
Rated 5 out of 5 by First Wonderful stay at Macau
My first stay at Macau was wonderful with a comfortable two days in Sheraton Macao, Cotai Central. Clean and neat room, kind staff, linked with other hotels to City of Dreams, it was good to shop. Outdoor swimming pool was good for family with children.
August 18, 2013
Rated 5 out of 5 by Aixois Good choice for my friends!
This trip is for my friends since the elementary school. We were satisfied to the hotel's service during stay. Most of all, the Club Lounge is great for comfortable check-in & out service and the F&B service with huge space. I just suggest one thing which is expansion of shuttle bus to various spots if possible.
April 3, 2013
Rated 4 out of 5 by Phantomdl Pleasantly surprised to be upgraded to deluxe suite
I have booked for a normal deluxe king package room but upon check in I was pleasantly surprised by the receptionist that my room has been upgraded to a deluxe suite as a recognision as my SPG membership. The room was 3 times the size of a normal deluxe room and overall very happy with my stay in Sheraton Macao.
January 29, 2013
Rated 5 out of 5 by pamela This hotel has fabulous features
We had excellent time in Sheraton Macao Hotel, the room was very big and comfortable the feast resturant had variety of dishes in lunch buffet the club facility was more then my expectation too good
and wow! see the number of swimming pools they have I will stay in the same hotel the next time I visit Macao.
February 8, 2013
Rated 5 out of 5 by Leesfam Warmest Hotel
Great design in room of family suite and situable for family stay with childs. Busy at the lobby for Check in & Check out but Hotel arranged first pirority check in for guest with childs and offered welcome drinks. Our family had an enjoyable stay and good enough to stay at Cotai area for short trip now.
April 11, 2013
Rated 5 out of 5 by AxAn Macau - Sheraton Benissime!
Enjoyed every minute of our stay -
made especially pleasurable & memorable through the fantastic 'Bene' Italian Restaurant with outstanding service, attention to detail & quality of food. To the whole Bene team - thanking you for your warm hospitality! We shall miss your place.
Ciao - kind regards A & A
April 12, 2013
Rated 5 out of 5 by Canny88 Great Hotel!
Sheraton Macau is located at very convenient location of Macau. It is close to airport and all shopping places. It's aslo easy to commute to all places since there is free shuttle. The hotel service is nice and sweet. I enjoy living at Sheraton Hotel!
August 8, 2013
Rated 3 out of 5 by Fung Need Improvement
This was my second stay in Sheraton Macau. The staff in both the check-in counter in Earth Tower and swimming pool is not helpful and polite.
September 16, 2013
Rated 5 out of 5 by beerschot excellent hotel
very pleasant stay
some of the room feature old fashioned
eg:no electric curtains
only one wash basin
shower head not uptodate
comensated by excellent service
altough toooo many servants
too mant not busy
you should know that to have somebody work efficiently you have to give him-her 120% job
January 28, 2013
Rated 3 out of 5 by Jcfl Poor housekeeping
While the overall standard was about the same as other Sheraton and Starwood hotels I have stayed in, the toilets was ubcleaned,supplies not refilled,carpet not vacuumed and beds hardly made-up.
Your housekeeping dept needs improvement quick, as this also happened to my friends in the adjoining room.
January 24, 2013
Rated 4 out of 5 by Herculus Room for improvement
I've requested the Reception to reserve a table for me in thje Hotel's Chinese restaurant.There's no Hotel confirmation in the morning and the restaurant said no such request been made. I took follow up action iwth your staff and could not trace any record. Frustuating!
July 15, 2013
Rated 4 out of 5 by Swim room and swimming pool
without chinese tea bag and boiled water (hot water) in the room. others services are good.
The swimming pool seems not big enough for swimming. only few small pools. too many ppl swimming together that the water feels not clean.
August 14, 2013
Rated 5 out of 5 by Houziren Big heart in a big hotel
I was pleasantly surprised at the finish, detail, cleanliness and staff friendliness, especially given the size of the hotel.
September 15, 2013
Rated 2 out of 5 by Mike Billed Incorrectly - Took too long to correct and STILL have wrong charges
When reviewing my bill upon checkout, i had several overcharges, such as internet and breakfast - both were free from the rate (bkfst) and my SPG status (wifi). It took too long for it to be corrected, delaying my check out time and I actually was still incorrectly billed for one breakfast
April 13, 2013
Rated 2 out of 5 by Sally888 Zero Towel at fitness centre
Zero Towel at fitness centre 9:00-11:00am, staff is not helpful and do nothing between 2 hours time, it's just a ridiculous and unacceptable experience at Sheraton Macau, Definitely unsatisfactory ,really needs improvement !
August 13, 2013
Rated 5 out of 5 by Ko46 The hotel has great service
The staffs are wonderful. Very helpful. I can feel that staffs who work Macau Sheraton is working by heart. I have been a lot of hotels from everywhere. This is the 1st time I have this kind of feeling. I definitely will come again.
August 7, 2013
Rated 2 out of 5 by Vikram Bad experience
This was supposed to be a really good hotel but it disappointed us in all means. Lengthy check in process, unhelpful staff, very expensive restaurants, rooms were not ready when we arrived, keys given to us were not working and the list goes on. Pathetic management, needs improvement.
February 17, 2013
Rated 3 out of 5 by vkyh sheraton cotai
everything seems fine except the entrance to the Sky Tower which is difficult to find and rather chaotic (with shabby looking gamblers walking around) given its location is right in front of the hotel's casino; the check-in lobby is also too far away from the lifts lobby to the hotel
February 28, 2013
Rated 5 out of 5 by FFWalker Rivals any five star hotel in the United States
Phenomenal property. I was amazed by the value for what I was getting. Hotel was less than two months old when I stayed there. My view of the Venetian was spectacular. Front desk staff was very friendly. Rooms were comfortable and well equipped. Restaurants were a little pricy though.
December 13, 2012
Rated 4 out of 5 by CANUCKS SWIMMING POOL DIRTY WATER
WE STAYED ON A SATURDAY DURING THE JULY 1 ST LONG WEEKEND. TOO MANY PEOPLE IN THE ALL THE POOLS WHICH WAS EXPECTED. THE WATER WAS CLOUDY AND HAD A BAD SMELL. I THINK THE FILTRATION SYSTEM HAS BEEN OVERWHELMED.I AM WONDERING IF IT IS SAVE TO SWIM IN THE POOLS.
July 1, 2013
Rated 4 out of 5 by AMak Dinning facilities
There was not enough dinning facilities, and the hotel is very big, walking from one restaurant to another requires sometime. It can be frustrating, especially when you are traveling with young family members. And there is no priority booking/ reservation for hotel guests.
May 20, 2013
Rated 5 out of 5 by Elisa Truly five stars
Service is excellent. Staffs are very attentive and thoughtful. Shine Spa is of top quality. The knowledge that the staffs have on body structure is impressive and really helpful on showing how to improve the body posture and how to stretch. Really appreciate the extra thoughts.
March 11, 2013
Rated 3 out of 5 by LouisLEI Better then before
This is my second time to stay in Sheraton Macao Hotel, Cotai Central.
Obviously this time, the speed of checkin get faster and Sheraton get a Starwood Preferred Guest® member’s reception now, it's more convenient for me because last time, I spent around 20 more mins in chekin!
March 26, 2013
Rated 4 out of 5 by hfso This hotel needs to provide free wifi
The hotels nearby provide us with free Wi-Fi, why we need to pay for Wi-Fi in the hotel? The
staff are friendly and very polite. They have provided us a very warm service.
August 28, 2013
Rated 5 out of 5 by pat9311 Service above my expectations
Being an Australian tourist to Macao with my husband(most tourists to hotel were predominately from China/HK) we were welcomed with an upgrade to a deluxe room and also a birthday cake on 12/3/13 to celebrate my 55th birthday miles away from home. Very enjoyable stay indeed.
March 21, 2013
Rated 4 out of 5 by Clara Nice Club experience
The Sheraton Clube is an elite place for family trip. The area is cozy with newspaper, magazine and computer for leisure and simple business use. Evening cocktail and breakfast are complimentary so we don't have to worry about where to eat. A good place for a relaxing trip.
March 30, 2013