Rated 5 out of 5 by rbwen Awesome Hotel
We stay for 2D1N, it had a great and comfortable environment also we got a nice view in our room. Room for 2 adults n 2 kids no problem.
December 28, 2012
Rated 4 out of 5 by terencekty This hotel has good services
The hotel provide a great services with upgrading my room booking, also have a birthday cake and card for celebrate my wife's birthday.
November 27, 2012
Rated 2 out of 5 by MarkYY SPG at Macau casino
Only SPG hotel in Macau co-located with a casino . Facilities are good.
Service is good.
Executive lounge looks more like a cafeteria.
December 17, 2012
Rated 3 out of 5 by apemen Unable to swim at all
We (as a SPG member) have been upgraded to a Executive Suite of which we are very much appreciated. Despite the express check-in in the club lounge (though mixing up my booking with another one), breakfast and refreshment at lounge, we cannot identify any privilege as being a SPG member or a executive floor resident at all. We were unable to swim during our 30 hours visit at all, the water in the swimming pools are very dirty (my fiancee said) and since my face is quite sensitive to dirty water I didn't put my face into the water at all (I was told trees and rubbish are at the bottom of the pool). Moreover, no area/ seat/ tent are allocated to SPG member or executive floor resident at all, we were unable to find one at our second day and we left 5 mins after we get into the swimming pool. This is terrible since all pools are with kids (no pool is allocated to adults only). All kids are playing balls... how to swim properly?
The hardware in the suite is great and far exceed our expectation too. Staff in the hotel and resort area are helpful and we appreciate them at all. However, given no swimming is available during summer time in Macau, we will not come back and recommend any of my friend to come.
July 1, 2013
Rated 3 out of 5 by bearbear2013 expected better
amenities should be upgraded
including the cotton pad is not the flat one
using round ones are strange.
Q tips for ears are a few.
January 1, 2013
Rated 5 out of 5 by Paul2014 First time and will not be the last time
Every single staff member we encountered, and there were many, were all very friendly and caring and made us feel very welcomed.
November 28, 2012
Rated 3 out of 5 by susie28 Need improvement on room cleanliness
Carpet is not as clean as a 5 star hotel standard. I found a used towel in the bathroom!
Staffs are friendly in general.
April 11, 2013
Rated 5 out of 5 by sc89 SPG membership makes me feel great!
As a SPG member, I feel I'm special. From greetings to counter service, I am pampered with outstanding professional care.
March 2, 2013
Rated 4 out of 5 by Shemamama Need more different route of shuttle bus
Very disappointed about the service of shuttle bus. We need to walk to nearby hotel for shuttle bus due to few route only!
December 27, 2012
Rated 5 out of 5 by Jenny86 Miss
My family and I have enjoyed our stay at the hotel very much!
Staff are very friendly indeed and room embient are great!
December 26, 2012
Rated 5 out of 5 by Mimi Excellent hotel
This hotel has absolutely all the features required for a perfect stay. We cannot think of any negative comment!
March 18, 2013
Rated 4 out of 5 by Ecwau A nice hotel
Everything is good. Staff are friendly and our requests were dealt with very quickly. The kids like the place.
April 1, 2013
Rated 4 out of 5 by Kolo19 My dream hotel
My dream hotel in Macau should be located near the ferry pier, with good food and service. Sheraton has got all.
February 21, 2013
Rated 5 out of 5 by rachan88 Guest needs are being well taking care of.
I am thrilled to the fact that my room has electronic foot massage. It relief my foot pain after long day of work.
November 22, 2012
Rated 4 out of 5 by Chiu131406 The rooms are good.
The rooms are good, but the check-in speed is much slower than what I expect.
June 17, 2013
Rated 5 out of 5 by Panchito Excellent Service!
Well located and service is excellent. Specially like the SPG member treatment.
June 14, 2013
Rated 5 out of 5 by LAETH WOW best hotel new and fashion and in shopping mall erea
really nice and fashion hotel and best from all the service , clean hotel , good location , excellent service
February 25, 2013
Rated 4 out of 5 by Christie Nice room set up
I got the interconnecting rooms which was very good for me to take care of my family members
May 19, 2013
Rated 5 out of 5 by G2000 Five star hotel
Checking in,going to the room,asking for information about the facilities,checking out-excellent service.
March 13, 2013
Rated 4 out of 5 by JW2013 Great hotel with excellent rooms
The staff who check me in and out greeted me with smile, very nice and professional.
May 30, 2013
Rated 4 out of 5 by HKTraveller123 Excellent
I will choose this hotel again when I visit Macau next time.
Free wi-fi should be provided in the rooms.
February 12, 2013
Rated 5 out of 5 by Raja Great Facilities Great Service
We were delighted by the family suite which we stayed in and service level of the staff was amazing.
April 2, 2013
Rated 4 out of 5 by Jimmy19 This hotel has great location
Find that the location of this hotel is great for moving around various place of attraction and interest.
January 12, 2013
Rated 5 out of 5 by mayjune Wonderful!
As it was my sister's wedding anniversary, we cannot asked for more.....a wonderful stay!
May 13, 2013
Rated 4 out of 5 by Boboyu My membership did not recognise when checking in
my membership number was not recognised when checking in, however, I received e newsletter afterwards....
December 18, 2012
Rated 5 out of 5 by Ellen58 This hotel has very efficient staff
I had a problem with my room key card and the staff was so helpful that in no time everything was fixed.
January 3, 2013
Rated 4 out of 5 by Paul Peaceful & Comfortable Hotel
As compare with other hotels in the same district, Sheraton-Macau is much better !
May 23, 2013
Rated 5 out of 5 Great service
Special checkin counter for SPG members. Staff was very nice and courteous. Will come back next time.
December 23, 2012
Rated 4 out of 5 by Jeff improvement for facilities
coffee bag was not up to standard. suggest to place coffee machine in the rooms.
May 22, 2013
Rated 4 out of 5 by Natba Good room rate, new service!
My family stayed in this hotel for an Easter getaway. Nice new hotel with great staff service.
April 1, 2013