Sheraton Macao Hotel, Cotai Central

  • Estrada do Istmo. s/n
  • Cotai,
  • Macau
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Note: At this hotel guests 12 and under are considered children. Please adjust the number of adults and children as needed.
Please see room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 12 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs can be arranged subject to availability and applicable fees.

Age for Registration Policy

Guests must be a minimum of 18 years old with a valid photo identification to make a reservation or check into the hotel.

Rated 4.1 out of 5 by 644 reviewers.
Rated 4 out of 5 by This hotel is very comfortable. Sheraton macao is very nice place. I fully enjoyed comfortable trip thanks to the friendly staff. Also I was satisfied with bedding and breakfast. If I visit Macao will I stay at Sheraton. October 25, 2013
Rated 5 out of 5 by An awesome and exceptional Sheraton experience This is the best Sheraton I have stayed so far. The club lounge director was very responsive to the needs of me and that of my family. He ensured my experience was way beyond my expectations. December 23, 2012
Rated 4 out of 5 by STAYING AT HOME A quiet and comfortable stay. Met with passionate and friendly greetings. Whenever there is a need, help is near by. But it will be better to have more information on recreations and dining. February 7, 2013
Rated 4 out of 5 by VDC1 Excellently run structure notwithstanding its enormous size. March 26, 2014
Rated 5 out of 5 by Excellent Hotel This is a wonderful hotel and the staff is wonderful. Ms. Nguyen in the SPG area was superb and a wonderful asset to the hotel....as were all staff members. HOWEVER, Sheraton corporate must evaluate their reservations policy. I attempted to use their website to reserve two rooms at a 'special rate' but was dropped by their system once and had to start the entire process from the beginning. The second attempt was extremely slow...and yes, it was their online system and not mine. At this point I called the toll-free Sheraton reservations number and was told they could not offer the same price that was offered online at their corporate website. I'm sorry, but using the corporate website and the corporate telephone reservation system...SHOULD BE in total harmony with each other and the prices should be the same. For this reason alone, the Sheraton properties would not be my first choice of lodging. I have never encountered this logic of two different pricing schemes from the same corporate entity. I have stayed at competitor's properties for 30 years and have never experienced this type of treatment. April 21, 2013
Rated 4 out of 5 by Spacious rooms Rooms are still new and provides a lot of space, however the executive lounge was a disappointment. Too many people, in fact there is a long queue at both breakfast and cocktail hours. January 3, 2013
Rated 3 out of 5 Facilities Need quite a bit improvement of the hotel facilities!! 1. Charge room wifi?!? unacceptable in such as big hotel 2. Other location of wifi I meant within the hotel are extremely weak. April 16, 2013
Rated 2 out of 5 by Ms Staff at check in and check out are helpful. Room service is fast and efficient. Food in Feast should need great improvement, especially the buffet lunch, limited choice and refill. June 28, 2013
Rated 5 out of 5 by This hotel is perfect Staff in reception is very nice and friendly. The room is clean and tidy. March 18, 2014
Rated 4 out of 5 by Great Staff Love the smiling faces from all the staff I met! Keep up the good work! Things could be better if the in-room wifi service is free or comes with a more reasonable charge. December 10, 2013
Rated 5 out of 5 by Good Service Very good service. Warm and kind smile, being polite and treat the customers friendly, especially Front Office staff Leon Lian. February 18, 2014
Rated 5 out of 5 by Great Experience with family The photo cam next to the reception is a surprise, the balloon man for the kids, the cafe shop tea-set is good... but the pork chop sandwich quality really made me very upset. May 19, 2013
Rated 5 out of 5 by Family Room We stayed in Family room during our leisure trip. We're so surprised and excited about it. Our daughter loved it so much. We spent most of our time in the hotel room with her. May 28, 2013
Rated 4 out of 5 by This hotel needs to provide free wifi The hotels nearby provide us with free Wi-Fi, why we need to pay for Wi-Fi in the hotel? The staff are friendly and very polite. They have provided us a very warm service. August 28, 2013
Rated 2 out of 5 by Service needs improvement I was told that I can check out at 2:00 pm the next day. However, around 12:30 pm that day, your staff phoned and asked me if I can check out while I was taking a bath ... June 3, 2013
Rated 3 out of 5 by Not satisfied Was not upto mark of expectation. hospitality lacking below par. breakfast arrangements on makeshift basis and spread was below international standards . January 3, 2014
Rated 5 out of 5 by shuttle bus service shuttle bus destination is lack of choices; if add difference routing that would be perfect. like from sands cotai to sands casino , at least have a shuttle to down town. February 12, 2013
Rated 5 out of 5 by The best Sheraton hotel I have ever stayed excellent service, good breakfast and happy hour. After lunch tea treat is unique and enjoyable. Spa and fitness center can be no where better. I will return for sure. February 13, 2013
Rated 4 out of 5 by Memorable stay Excellent room with great comfortable bed that made me oversleep nearly every day. However, staff still requires training in improving their customer service skills January 28, 2013
Rated 4 out of 5 by This hotel is too busy This hotel is too busy, no late check out is allowed and no access to the minibar refrigerator. February 26, 2014
Rated 5 out of 5 by Great Staff Great staff especially in the Club. It's the staff that made all the difference. Credit to the GM for leading this team to such a high level of customer service. May 20, 2013
Rated 4 out of 5 by quite impressive Clean and comfort environment, cosy bed, makes me quite relaxation, the 'feast' restaurant got excellent bakery corner, wide range of variety for my own choice! December 11, 2012
Rated 5 out of 5 by Enjoyable stay My 2-night stay was most pleasant. Checking in and out was a breeze. Staff were courteous and helpful. Bed and bedding were comfortable. Would come back again. December 23, 2012
Rated 5 out of 5 by Mr Great service, Great respect to guest particularly SPG Elite members. Impressive Lounge facilities. Highly recommend to other Guests. January 16, 2014
Rated 4 out of 5 by This hotel is so good. This hotel is so clean and comfortable. To everywhere is so easy. The restaurant has good food and beverage. I recommend the hotel and will stay here again. December 7, 2012
Rated 1 out of 5 by sheraton macau i was impressed with the customer service provided by the hotel staff such as front desk staff, club lounge staff...etc. They are always ready to serve you. January 3, 2013
Rated 4 out of 5 by Comfort environment This hotel in macao could provide a more comfort environment than other hotels. Good staff training and services while compared with other hotels in macao. April 21, 2013
Rated 5 out of 5 by Helpful staff I arrived very late yet had very good experience with the services provided by the reception staff of the hotel. Thank you for taking care of us. December 1, 2013
Rated 4 out of 5 by My stay The hotel is mega size, staff are waiting to serve u ,so friendly & profesional,only two negatives,1- no life guard at pool,period ,2-brkfst could improve June 18, 2013
Rated 4 out of 5 It's A Sheraton Received my late check-out until 4pm, which was very kind of the staff. Everyone is just so friendly. Really enjoy staying at the Sheraton with my family. May 31, 2013
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