Rated 4.2 out of 5 by 344
reviewers.
Rated 5 out of 5 by Explorer 5*
This hotel is amazing!
Definitely a 5 star luxury hotel!
Lady at Front desk at check in was very kind and professional, SPG recognition great, got a nice and clean room in Sky Tower with wifi and a wonderful view! Plus a hand written welcome message with cookies.
Facilities such as sauna, spa, gym and pools are great, offer and ensure a good relaxation.
Breakfast at Feast was a good choice, plenty of food you can choose, taste is great!
Location could not be better! Free shuttle buses running every 15 minutes.
Had a great stay!
May 15, 2013
Rated 4 out of 5 Great Stay
This hotel have met our expectation. My girlfriend and I had a great time staying at this Hotel, it does deserve to be a 5 star hotel!
May 18, 2013
Rated 4 out of 5 Great but needs improvement
Foreign staffs are great but local staffs need to be re-trained for the atitude and the fundamental rules of hospitality.
May 18, 2013
Rated 5 out of 5 by Cuong A special memory at Sheraton
The Staff and especially the emergency medical staff are really very helpful!!! I hav a small accidental hurt inside the room...they were coming very fast and gave me the effective treatment...when i checked out, even the receiption person was also aware of my injury and was concerned on me....felt very warm and will do stay here next time
May 16, 2013
Rated 5 out of 5 by angsana236 spg会员礼遇
从一进们所有员工对于我的协助,令人满意,尤其是在入住办理时,员工对于我的美一个问题,都能让我的到满意的答覆,并且超出我的预期
spg会员服务的所有成员,让我得到一个非常满意的假期
May 17, 2013
Rated 5 out of 5 by DOVE 我到澳门的首选，很方便，很有特色。
这次是选择莲花口岸（横琴）过关，直接有接驳到金沙城中心，感觉相当方便。
喜达屋的品牌服务相当到位。
May 14, 2013
Rated 5 out of 5 by mayjune Wonderful!
As it was my sister's wedding anniversary, we cannot asked for more.....a wonderful stay!
May 13, 2013
Rated 3 out of 5 by KJMKW Good facility but service is...
It was one of the best hardware, but one of the worst software hotel I have ever stayed.
First, I have found a welcome message card with strangers' name on the table of the room.(I thought I was assigned to wrong room)
Second, the room I have requested was twin bedroom (2 beds) + 1 extra bed, and I actually confirmed the request previously by e-mail. However, the room actually assigned was 1 King bed + 1 extra bed room.
The room has been changed immediately after claim, but all the equipment was 2 set each in new room. (Additional set was prepared later on after my another claim.)
You are responsible for the request you have confirmed by e-mail, also 3rd person set because I am charged 3rd person fee already.
It is regretful but I cannot help telling you about the information gap of each staff, such as reservation personnel, reception personnel, or house keeping personnel.
I think the hotel is still new, and I know the staff is still not familiar, so I hope you have learn about the case by case and have better service in the near future. The room itself was satisfactory.
May 13, 2013