Rated 5 out of 5 by mvcboy Great hotel
Much better experiences in Sheraton Macau this year! Not only got complimentary upgrade, but the overall experiences during the stay was fantastic!
July 24, 2014
Rated 3 out of 5 by SKSHO Nice room but slow service.
When I check-in Laura at the SPG counter told me that I could have the Macau Daily but I insist to have the Southern China Morning Post for that she has to ask her manager whether I could have the SCMP. Laura speaks with a board smiles and keeps her calmness and she gave me a welcome drink just to make me happy because of my complain of the newspaper. This is ashamed that I have to bargain for an English newspaper in a five star hotel? When I called customer service for a box of paper tissue (Kleenex) it took about half an hour. I had to called customer service again and asked what happened to the box of Kleenex? Even room service could brought me a bowl of Wonton noodle at night faster than the box of Kleenex. Sheraton needs lots of improvement compared to other hotel nearby.
July 11, 2014
Rated 4 out of 5 by J999 Good and convenient hotel
good hotel to stay in for business and leisure.
July 24, 2014
Rated 4 out of 5 by BW123 So Relax
Have a good rest in the hotel during the stay. Although the time is very short, we do recover a lot. We hope to spend more time at hotel in next time and try more facilities.
July 23, 2014
Rated 5 out of 5 by Lawren My family liked the hotel.
7 of my family stayed the hotel for 2 night. We liked our rooms were close to each other at same floor. We asked baby clip. They prepared the baby clip, and baby gown, baby bath tubem etc. Staff at concierge was so kind and they really tried help my need. The paper of famous location of Macau written chinese and english to give taxi driver was greate idea and helpful. The staff at swimmingpool were also very kind and willing to help with air tube.
October 1, 2013
Rated 4 out of 5 by LouisLEI Nice Stay with Sheraton Macao Hotel, Cotai Central Again x2
Nice stay with Sheraton Macao Hotel, Cotai Central Again this time, this is my 6th or 7th time to stay with Sheraton Macao.
1. One surprise came up when I back to my room after one day local tour in Macau, there are five fresh fruits on a plate and waiting for me. I have to say this is not so usually happen with me before when I stay in Sheraton Macao. Last time I got Macaron, but I have to admit that I like fresh fruits more than Macaron, they are so sweet to me!
2. SPG Recognition just average because i made a late checkout requested at 3:00 PM but the staff in SPG counter told me it's peak season (which I thought there are always peak season in Sheraton Macao) so she can only made it at 2:00 PM.
There are only two SPG hotels in Macau, and I drive sometimes so I just compare with the rate between two hotels to decide which one I wanna stay.
Looking forward to next stay wish Sheraton Macao Hotel, Cotai Central soon!
March 31, 2014
Rated 4 out of 5 by pedalyatri Responsive Staff
Very well informed staff to help you out with the itinerary of your stay in Macau. They provide you with excellent suggestions and alternatives. This greatly helped in making each moment of my stay a memorable experience.
July 21, 2014
Rated 4 out of 5 by may11 comfortable bedroom
confuse at the check-in counters
July 23, 2014
Rated 4 out of 5 by VincentIp Late Check-in (7pm) and Check-out (3pm) for Casino visitors
Many of my friends and I who frequence visit casino are likely to come to Macau in the evening after work. We usually play in the casino until late evening 4-6am. We may not stay in your hotel if we have to check-out so early at 11am. We want to have enough sleep and get up at 1-2pm. On the otherhand, most of the time we cannot sleep well in your hotel during 9-11am because too noise from the corridor, especially those tourists from main land China that used to speak loud at the corridor.
I strongly recommend your hotel can reserve at least 10% of your room (i.e. certain floor) for late check-in (after 7pm)and late check-out (at 3pm). I belive your hotel can attract many of the gamblers from HK to stay in your hotel.
(1) You can much easy and cost effective to manage your house keeping workers. Your hotel may hire less house keeping workers to clean the room at the peak hours but they can split thier work to 3-7pm.
(2) those gamblers will be more willing to book your hotel if they can late check-out and have enough time for sleeping.
(3) we will spend more time in the casino at night if we can have late check-out
It will be win-win-win to the Hotel, Customers and Casino :-)
July 21, 2014
Rated 4 out of 5 by Jolie hotel special arrangements
Surprise and fun could be found whenever the Hotel knew your purpose of stay!
July 21, 2014
Rated 5 out of 5 by Zena85 Great Stay
During my stay, every single member of staff that I came across were absolutely superb. They were incredibly helpful, friendly and accomdating. The rooms were sound proof, the beds were incredibly comfortable. The tv could have had a few more channels and the lifts could have been explained a little clearer. Really and truly those elements were not negative. The pool was also super!
July 14, 2014
Rated 5 out of 5 by FarahA Excellent
Very comfortable room. Well stocked with [complimentary] drinking water. Despite the hotel being very large (>3,000 rooms), everything was functioning very well.
July 19, 2014
Rated 5 out of 5 by Linlovechiu This hotel is def. my home away from Home!
My stay at the Sheraton Macau was wonderful, especially the manager who checked me in and the DOR whom had taken great care of me.
July 19, 2014
Rated 5 out of 5 by vincentg88 Thank you!
I would like to take this opportunity to thank the staff and management of the hotel for allowing a wonderful birthday spent at their more than impressive Deluxe Suite.
Thank for the kind consideration in upgrading me, this make me proud to be a platinum member of SPG.
Great to be with you! SPG
January 25, 2014
Rated 5 out of 5 by Fcgc This hotel has great staffs and gret location.
My family and I stayed at this property for two nights. We loved the free shuttle services from the pier to the hotel and to the local area. There are always lots of staffs at the lobby and reception area to assist us. They all are very friendly. If we visit Macau again, will stay here again.
January 22, 2013
Rated 4 out of 5 by Vi1234 Pleasant Nights in Sheraton
This hotel provides comfy rooms.
One thing about parking is why there aren't any parking space for motorbike for local stayers.
July 18, 2014
Rated 3 out of 5 by LouisLEI Better then before
This is my second time to stay in Sheraton Macao Hotel, Cotai Central.
Obviously this time, the speed of checkin get faster and Sheraton get a Starwood Preferred Guest® member’s reception now, it's more convenient for me because last time, I spent around 20 more mins in chekin!
March 26, 2013
Rated 5 out of 5 by jaehoon326 very good
korean staff "jung" is very nice
March 29, 2014
Rated 2 out of 5 by Dubidub0 If you could stand with the smoking smell
Being a spg member, could enjoy the designated counter for check in /out, didn't get any help with luggage for both times. Upgraded to executive suite, surprisingly the decoration is a bit worn and cleanliness of the room is not up to standard, such as hair on bed-cover and dust on coffee tables. loads of shops just steps away from lobby, but remember only to linger there if you could stand with the smoking smell.
July 10, 2014
Rated 5 out of 5 by spencertorpy Great room and lounge
I had 4 rooms for a 5 night stay. The best Sheraton hotel I have ever stayed in. The club facility on the 4th Floor is great. Location is great. New bridge to walk over to the Venetian is nice. Everything was great. The staff were excellent. Nothing but perfect.
May 7, 2013
Rated 4 out of 5 The "Shine Spa" is so good!
They give the 10%-15% off for the SPG guest !
I got the "Metal- 24K Gold Massage" and it is very good....u will have your own shower and restroom inside the treatment room.
The place is quiet but without the outside view.
please try..... if u are there ^0^/
August 8, 2013
Rated 5 out of 5 by Gerdy55 This hotel has an amazing club lounge
We enjoyed our stay in this amazing new hotel. Great features and very convenient to go in the integrated shopping center. Amazing club lounge at the 4th floor with very experienced and friendly staff. We'll for sure recommend this hotel to our friends.
December 31, 2012
Rated 5 out of 5 by Kensinton Enjoyable stays in Macau
I have an enjoyable stays with Sheraton throughout my stays. The bed and pillows was so comfy and it really help us to sleep well. The staffs was polite and helpful during our stays. I strongly recommend this hotel to my friends and family.
January 3, 2013
Rated 5 out of 5 by Vincos OUT OF THE PARK
OVERALL IMPRESSION: My overwhelming impression throughout my entire stay was that this simply could not be a Sheraton! While meant to be the mid-range option in the new Cotai Strip development, this brand new, luxury property strikes well above the usual Sheraton brand standards and compares very favorably against the top-range offering in the same development and nearby. Despite its enormous size, it also runs extremely smoothly.
SPG RECOGNITION: One of the most beautiful suites I have ever had anywhere. In-room amenity. Access to the enormous - and completely over-the-top - Sheraton Club.
THE ROOM: After a month of Asia’s best Starwood properties, this Suite still stands out as a highlight...maybe it was the media room or the bodyguard’s room? Or the bath out of a movie.
LOCATION: Right on the Cotai strip and connected via walkways with all the casinos and shopping malls. Seconds from the airport. This is where you want to be in Macau.
EXCEEDED EXPECTATIONS: Despite the presence of a casino on the ground floor, there is still a calm and an elegance about this place that really make it stand out.
ONE THING TO KNOW: The gorgeously landscaped pool area also makes this property a great option for a resort holiday.
March 8, 2014
Rated 4 out of 5 by Dezbuster Good hotel which could be great
Hotel was full but that does not justify 45minutes for room service or being told "too busy".
Only other issue was that the elevators are not adequate to cope with a full guest contingent.
July 15, 2014
Rated 5 out of 5 by MH88 Best of the Cotai
The Executive Suite is great. The décor, the ambiance, and the comfort of the room are simply the best. Staff was a great help and always cheerful, even though it was crowded at the hotel.
December 27, 2013
Rated 3 out of 5 Good follow-up service
front desk allocated the wrong room to me (i need a non-smoking room but i was assigned a smoking room). luckily, the guest service staff acted quickly and show their regrets and help transfer to another room.
November 29, 2012
Rated 4 out of 5 by Ben2012 A Sheraton achievement
A great milestone for SPG as the world's largest Sheraton and the biggest hotel in Macau. Everything is grand here, and the connectivity to ferries, shopping, other hotels, etc. is very impressive. Convenience is key, and the hotel offers very good service in this aspect.
Check in and check out services are also impressive and efficient. I can't for the Earth tower to open.
The rooms are nice and clean, although the particular room I had this stay had an unpleasant view. I also usually like to have the club lounge on the top floor, or at least on a higher floor. This property has the lounge on the 4th floor next to the many meeting rooms. This takes away from the exclusivity.
The service and staff are well trained, but it would be a good idea if they had their spoken language on the name tag. Being multilingual myself, it was not much of an issue, but I found myself needing to switch languages often when speaking with the staff. I can see this as a problem for guests who are not multi lingual.
All in all a great experience. I hope to return and stay at the Earth tower soon.
January 18, 2013
Rated 3 out of 5 by ylduan Great hotel but poor service
During this trip, my daughter was sick. And I try to get some help from hotel staff. I think they are not helpful at all except telling me all your rules and procedures. I am so disappointed.
October 8, 2013
Rated 5 out of 5 by woongs98 Sheraton macau was great
I came into the room, the television had a big noise like 'zzzzzzzz' sound.
So I asked to fix it, the guy who fixes the facility changed to another TV over all. It took a little time but I was very satisfied with that. So I spent so great time in Sheraton. Thanks!
July 13, 2014