Rated 5 out of 5 by Fcgc This hotel has great staffs and gret location.
My family and I stayed at this property for two nights. We loved the free shuttle services from the pier to the hotel and to the local area. There are always lots of staffs at the lobby and reception area to assist us. They all are very friendly. If we visit Macau again, will stay here again.
January 22, 2013
Rated 4 out of 5 by Wander15 Fantastic facilities
There are everything a 5-star hotel you're expected. If you're a SPG member, you can get offers and benefits from time to time.
August 19, 2014
Rated 4 out of 5 by Anne168 This hotel has great features
good location and facilities.
good logistics for check in and out.
need improvement in food quality during breakfast buffet
August 19, 2014
Rated 3 out of 5 by LouisLEI Better then before
This is my second time to stay in Sheraton Macao Hotel, Cotai Central.
Obviously this time, the speed of checkin get faster and Sheraton get a Starwood Preferred Guest® member’s reception now, it's more convenient for me because last time, I spent around 20 more mins in chekin!
March 26, 2013
Rated 5 out of 5 by spencertorpy Great room and lounge
I had 4 rooms for a 5 night stay. The best Sheraton hotel I have ever stayed in. The club facility on the 4th Floor is great. Location is great. New bridge to walk over to the Venetian is nice. Everything was great. The staff were excellent. Nothing but perfect.
May 7, 2013
Rated 4 out of 5 The "Shine Spa" is so good!
They give the 10%-15% off for the SPG guest !
I got the "Metal- 24K Gold Massage" and it is very good....u will have your own shower and restroom inside the treatment room.
The place is quiet but without the outside view.
please try..... if u are there ^0^/
August 8, 2013
Rated 5 out of 5 by Gerdy55 This hotel has an amazing club lounge
We enjoyed our stay in this amazing new hotel. Great features and very convenient to go in the integrated shopping center. Amazing club lounge at the 4th floor with very experienced and friendly staff. We'll for sure recommend this hotel to our friends.
December 31, 2012
Rated 5 out of 5 by Kensinton Enjoyable stays in Macau
I have an enjoyable stays with Sheraton throughout my stays. The bed and pillows was so comfy and it really help us to sleep well. The staffs was polite and helpful during our stays. I strongly recommend this hotel to my friends and family.
January 3, 2013
Rated 3 out of 5 Good follow-up service
front desk allocated the wrong room to me (i need a non-smoking room but i was assigned a smoking room). luckily, the guest service staff acted quickly and show their regrets and help transfer to another room.
November 29, 2012
Rated 4 out of 5 by Ben2012 A Sheraton achievement
A great milestone for SPG as the world's largest Sheraton and the biggest hotel in Macau. Everything is grand here, and the connectivity to ferries, shopping, other hotels, etc. is very impressive. Convenience is key, and the hotel offers very good service in this aspect.
Check in and check out services are also impressive and efficient. I can't for the Earth tower to open.
The rooms are nice and clean, although the particular room I had this stay had an unpleasant view. I also usually like to have the club lounge on the top floor, or at least on a higher floor. This property has the lounge on the 4th floor next to the many meeting rooms. This takes away from the exclusivity.
The service and staff are well trained, but it would be a good idea if they had their spoken language on the name tag. Being multilingual myself, it was not much of an issue, but I found myself needing to switch languages often when speaking with the staff. I can see this as a problem for guests who are not multi lingual.
All in all a great experience. I hope to return and stay at the Earth tower soon.
January 18, 2013
Rated 5 out of 5 by MH88 Best of the Cotai
The Executive Suite is great. The décor, the ambiance, and the comfort of the room are simply the best. Staff was a great help and always cheerful, even though it was crowded at the hotel.
December 27, 2013
Rated 5 out of 5 by DCDC27 Best Sheraton in Macao
We usually take our wedding anniversary vacation at different Sheraton resorts. This time we picked Sheraton Macao. Our only regret is we didn't do it earlier. I am a Platinum and they've upgraded us to their best suite (other than Presidential Suite), with a bottle of wine and a flower decorated bed with towel swans. We felt special right away and the entire stay was magical. Plenty of shopping, exhibits, shows, for the whole family. It is close to beach, airport, lots of local events, and historical centers are only 20 minutes taxi ride away. We will definitely be future guests!
Staff - friendly
Lounge - impressive
Pools - lots of them but a bit dull
Kids activities - plenty
June 29, 2014
Rated 3 out of 5 by ylduan Great hotel but poor service
During this trip, my daughter was sick. And I try to get some help from hotel staff. I think they are not helpful at all except telling me all your rules and procedures. I am so disappointed.
October 8, 2013
Rated 5 out of 5 by jac13 Excellant location
August 17, 2014
Rated 5 out of 5 by jaehoon326 very good
korean staff "jung" is very nice
March 29, 2014
Rated 4 out of 5 by EFong Very Good
The staff were all very helpful in responding to my request. I can tell they were trying their best to help.
August 17, 2014
Rated 5 out of 5 by Cecil Very good
Check-in took me more than half an hour is unacceptable. But staffs are very friendly and warm welcome.
Room is clean and I love the TV credenza in the bedroom so much!!
January 22, 2013
Rated 5 out of 5 by concorde01 beautiful hotel
very nice hotel, great room, staff very friendly, but some of them must improve english.
Hotel for chineese, everything is in chineese, no traduction in english.
September 13, 2013
Rated 5 out of 5 by Vincos OUT OF THE PARK
OVERALL IMPRESSION: My overwhelming impression throughout my entire stay was that this simply could not be a Sheraton! While meant to be the mid-range option in the new Cotai Strip development, this brand new, luxury property strikes well above the usual Sheraton brand standards and compares very favorably against the top-range offering in the same development and nearby. Despite its enormous size, it also runs extremely smoothly.
SPG RECOGNITION: One of the most beautiful suites I have ever had anywhere. In-room amenity. Access to the enormous - and completely over-the-top - Sheraton Club.
THE ROOM: After a month of Asia’s best Starwood properties, this Suite still stands out as a highlight...maybe it was the media room or the bodyguard’s room? Or the bath out of a movie.
LOCATION: Right on the Cotai strip and connected via walkways with all the casinos and shopping malls. Seconds from the airport. This is where you want to be in Macau.
EXCEEDED EXPECTATIONS: Despite the presence of a casino on the ground floor, there is still a calm and an elegance about this place that really make it stand out.
ONE THING TO KNOW: The gorgeously landscaped pool area also makes this property a great option for a resort holiday.
March 8, 2014
Rated 1 out of 5 by deshaw12345 Worst ever SPG experience
This is by far the worst SPG hotel experience. I have stayed in a lot of SPG hotels in various countries and other hotels in macau, and i can say with passion that Sheraton macau is by far the worst hotel i have ever stayed. The staffs were unprofessional, and i was not greeted by welcome. The whole check in process was a nightmare. I dont know if it is because there are too many new hotels in macau thats why the staffs are generally unprofessional and unfriendly. My requests weren't properly handled. There were garbages on the hallway. There was no hair dryer in the room and no razor in the room. I recommend to avoid this hotel at all cost.
October 16, 2013
Rated 5 out of 5 by Tonythai Good transportation
Free shuttle bus for many places.
It's so grand and splendid.
This's worth staying.
January 26, 2014
Rated 4 out of 5 by YWai Excellent service from the management and staff of the Sheraton Club
We have just come back from a two-day stay at the Sheraton Macao Hotel. We were very impressed with the management and staff of the Sheraton Club. The hotel was fully book and crowded with the Chinese New Year. Even with this influx of guests, the hotel provides prompt and attentive service to us right from our time of checking in to the time of checking out and getting our luggage. A special thanks to the Front Office Manager - Club. He gives us very attentive service and I saw him everything during the day: breakfast at Club, check in counter and then even cocktails again at the Club. The service makes our family holiday a very enjoyable one.
February 14, 2013
Rated 2 out of 5 by ShanghaiShanghai There are a lot items the hotel needs to improve.
Not satisfied with the services provided by the hotel, especially for a Platinum member.
December 5, 2012
Rated 5 out of 5 by Legend1 Good!!!!
Very good location and services,as well as it 's the world largest Sheraton Hotel
January 14, 2013
Rated 3 out of 5 by VSEA Ms.
Could be better specailly the Girls at the SPG Guest counter.
November 26, 2012
Rated 5 out of 5 by Rosita Sweet stay with great service!
I stayed at sheraton Macau for 2days.
The room was upgraded from executive suite to Delux suite. It was the best hotel room we have ever stayed in. The hotel & room condition was very nice but the most impressive part was a club lounge receptionists. They were awesome! I had great memory with sheraton macau's outstanding staff.
And one female staff helped us well to buy a turbojet ticket, check-out & others. I would like to say "thank you so much". I don't remember her name but I remember her great services. Sheraton macau changed the image of sheraton hotel. I will never forget it & would definitely book in this hotel in the future. Thank you!!
March 5, 2013
Rated 1 out of 5 by Frustration2013 Dec 2013 trip
Being a frequent traveller staying in Renaissance Hotel and Taipei Sheraton, your hotel would be my worse hotel for all my travels in 2013!. The hotel is grand in its own right but your staff are unfriendly and rude. From check-in to baggage pick up. For the former my luggage tag was with my husband who was away and i needed my luggage so i can prepare milk for my wailing babies and she outrightly in a smug expression just refuse to hand over my luggage even when i can provide luggage lock codes and suggests to provide the luggage tags when my husband returns. My happiest moment when the coach start pulling away from hotel towards the ferry terminal.
December 24, 2013
Rated 4 out of 5 by Kenneth Nice hotel but still needs improvement in some area.
Nice hotel, helpful staffs, lounge exceeds expectation, but needs improvement in internet as it is unstable, lagging often happens. Fine in most cases, but if you are playing online game or watching movie, the connection is not adequate. I tried the connection at the adjacent hotel lobby which is free, it works. I reported this during previous stay, but respond is disappointing. Hotel IT team said it is because of the demand of my online game. I agreed that my game may be demanding, but I do not have problem in other hotels or even the adjacent hotel lobby. Hotel should investigate and find why their internet system is not performing.
January 29, 2013
Rated 5 out of 5 by RayMM1 Huge hotel with good service
The hotel is HUGE. It is not really a gorgeous casino hotel in a Vegas style, but comfortable enough for family getaway. roomour SPG gold membership was well recognized at the club lounge check-in, we’ve booked a club level and got the upgrade to a suite because this is our anniversary trip, so sweet! The club lounge is really BIG and have separate dining area for even cocktails and breakfast, and also separate resting area with sofas for just a tea or snacks. The evening cocktails was a real buffet dinner, this is the 2nd best club level evening cocktails that I have ever had in terms of the food variety! We don’t need a full dinner after that…
The service is superb, probably the best Sheraton brand hotel that I have ever stayed including the States and Asia Pacific.
The staff in the club lounge are all very friendly, and housekeeping staff are all professional too! We had a bit trouble with the facility in the room, and called housekeeping. The manager came and checked the issue, and right away moved us to a new room without a doubt. So efficient! In addition, we also received a handwriting apology card, a bottle of wine and some fruits at night. This was so much different from the hotel that we’ve just stayed in Maldives where we had similar problem, but nobody cared about us while we paid more than $1,000 per night there.
The only small problem is the swimming pool. There are two pool areas, both are not big enough comparing to the hotel size, and WIFI reception is not that good. The water in whirlpool/jacuzzi was cold, not warm enough to use in May.
Overall, we like this hotel, and will definitely come back again when we visit Macau next time.
July 4, 2013
Rated 1 out of 5 by SF727 Good hotel but not so good on staff service
This is a good hotel with excellent room and comfortable bed. However, the overall staff service is bad. I definitely will not recommend this hotel to others.
1. SPG member should have 15% discount on food, but they ended up charge me FULL amount without telling me there is a discount when I had the buffet dinner in Feast with my family.
2. I've booked the buffet dinner more than 25 days in advance. However, the restaurant staff did not find my booking at all. Luckily, I printed the email confirmation. The table they first offered is located in the entrance because the other tables has been reserved for others. This as if we are the walk in customers. Better table arrangement is made after negotiation. Of course the good mood gone.
3. Before the stay, confusion email has been sent to me notified charges on the child rollaway bed (which should be free stated in the Terms when I booked the hotel).
4. Staff who set up child rollaway bed brought only the adult bathrobe. He did not mention there is supply of children bathrobe until I saw children wearing them in the pool.
5. There were other things like: It took long time to get supply of dry towel (around 20 mins). The phone to the housekeeping always connected to a recorded advert.. Staff generally not very polite.
August 13, 2014