Rated 5 out of 5 by Beef Excellent!
I will definitely come back again. Excellent rooms/facilities as well as wonderful staff
- great staff : friendly and helpful, especially (but not only) the executive lounge staff
- nice platinum member suite UG: excellent rooms and facilities. The executive lounge is huge, beautiful and comfortable.
- convenient: i) able to walk to other hotels, restaurants, malls and casinos; ii) frequent shuttle bus and easy to get taxi (even in rainy days)
- good breakfast buffet and evening happy hour (could have more varieties give its huge size)
December 18, 2013
Rated 2 out of 5 by Bmsagent unsatisfatory stay
Stay period: 6/Dec - 7/Dec 2013
2-2802, 2-3059, 2-3047, 2-3061, 2-3051
2-3039, 2-3054, 2-3063, 2-3049(w/ex. bed)
Complain are as follows:
*Disput Rm 2-3039 Charge to a 3rd party CC which had cfm'n ALL Rm Chgr to
2-2802 upon both C/I & C/O.
*Spg points are not rewarded after the stay which has promise both hotel stays & our dinner gala @ Feast
*Extra bed have to wait for more than 60mins
*FOA: Ms. Hu (Check-in) & Mr. Huang (Check-out) took over 20mins during the process and both has not fulfill their promises on the room charges and Spg points, lack of TRUST!
P.S we have already waited in the Q for around 30mins already!
December 18, 2013
Rated 4 out of 5 by Wayniac Hotel good but go To Vegas
Was in Thailand and looking for a short break. Hotel was good and worthy of Sheraton. Nice greeting on arrival. Disappointed with the lack of relaxing areas in the hotel and obviously the Hotels focus is on the gambling (part of each hotel). For Blackjack the cheapest tables were 300HKD per play and only 2 of those. Room was very nice, nicely appointed, comfortable bed, lovely bathroom. The lifts worked well in spite of it being such a large hotel. Disappointment in the room on arrival, shower drain was full of someone else's hair - not nice. I had elected for the "green" offer of no daily room service in lieu of points. Mistake, will not do that again. Not doing towels and bed linen is fine but we needed daily shampoo, shower gel and water so not worth it. Painful to keep asking, easier to stay with the daily room service. Pricing of food and drink was also expensive, not something I was expecting in Macau. 15MOP for a small bottle of water from McDonalds! Food court in the Ventian was slightly cheaper. Free Courtesy Buses worked well and we could get around easy. I didn't realise Cotai was a separate island to Macau (Should have done my research). Overall, hotel is ok but I would advise people to avoid Macau and spend the extra and go to Vegas, really - it is worth the extra and overall I don't think it would be much more.
December 19, 2013
Rated 4 out of 5 by JTSingapore Strategic Location...well connected to the mall
Excellent location to find amenities.
December 18, 2013
Rated 4 out of 5 by jqliu 这家酒店很大
December 17, 2013
Rated 5 out of 5 by nj21 Great staff
The hotel is a fun and active place. The room was well appointed and clean. My stay at the club floor exceeded my expectations. The staff made a large hotel more personal. Jasmine was especially pleasant, helpful and efficient.
December 15, 2013
Rated 3 out of 5 by Tee9 Staff Should improve service mind
I was spend to sheraton macau 3 times in this year. And I found that the 1st (march) all the staffs very nice and warm welcome since front/bell boy/in club lounge. But last time on December everything changing. No bell boy to take care us since we arrive with shuttle bus from airport. When I enter to front at SPG guest area that has staff only one person and she don't try speak eng with me she just Chinese all time and use hand point me go to normal front. At club lounge, nowaday, very crowed all the staff don't have service mind just do it and try finish in soon. And I very surprise that like mineral water (fiji or elvien) you don't have it. And last time I got room number 1xx54 that very close to under construction area outside of hotel that start everyday since 8.00 am very terrible in the morning where as my family got room number 1xx21 that very quite when compare with my room. Finally, I would like to say I love this hotel so much because nice location and very new but please improve service mind of all staffs please.
December 14, 2013
Rated 5 out of 5 by SPD80 Best hotel to stay @ Cotai strip
I and my wife spent 5 days at Sheraton at Macau and our experience was nothing less then "WOW".
Our check-in was managed effeciently and the lady at the reception was extremely warm and nice with us and helped us not only early check-in but also gave us an upgrade to one of thier club rooms in Sky Tower. We stayed at one of their corner rooms on 31st floor and the view from our room was breathtaking. Got the SPG treatment and service.
The conceirge desk was quite helpful and efficeint and helped us to plan our trip better. Waiting for my next trip @ Sheraton Macau!!
Thanks for this experience.
December 8, 2013