Rated 4 out of 5 by may11 comfortable bedroom
confuse at the check-in counters
July 23, 2014
Rated 4 out of 5 by YWai Excellent service from the management and staff of the Sheraton Club
We have just come back from a two-day stay at the Sheraton Macao Hotel. We were very impressed with the management and staff of the Sheraton Club. The hotel was fully book and crowded with the Chinese New Year. Even with this influx of guests, the hotel provides prompt and attentive service to us right from our time of checking in to the time of checking out and getting our luggage. A special thanks to the Front Office Manager - Club. He gives us very attentive service and I saw him everything during the day: breakfast at Club, check in counter and then even cocktails again at the Club. The service makes our family holiday a very enjoyable one.
February 14, 2013
Rated 2 out of 5 by ShanghaiShanghai There are a lot items the hotel needs to improve.
Not satisfied with the services provided by the hotel, especially for a Platinum member.
December 5, 2012
Rated 5 out of 5 by Legend1 Good!!!!
Very good location and services,as well as it 's the world largest Sheraton Hotel
January 14, 2013
Rated 3 out of 5 by VSEA Ms.
Could be better specailly the Girls at the SPG Guest counter.
November 26, 2012
Rated 5 out of 5 by Rosita Sweet stay with great service!
I stayed at sheraton Macau for 2days.
The room was upgraded from executive suite to Delux suite. It was the best hotel room we have ever stayed in. The hotel & room condition was very nice but the most impressive part was a club lounge receptionists. They were awesome! I had great memory with sheraton macau's outstanding staff.
And one female staff helped us well to buy a turbojet ticket, check-out & others. I would like to say "thank you so much". I don't remember her name but I remember her great services. Sheraton macau changed the image of sheraton hotel. I will never forget it & would definitely book in this hotel in the future. Thank you!!
March 5, 2013
Rated 4 out of 5 by VincentIp Late Check-in (7pm) and Check-out (3pm) for Casino visitors
Many of my friends and I who frequence visit casino are likely to come to Macau in the evening after work. We usually play in the casino until late evening 4-6am. We may not stay in your hotel if we have to check-out so early at 11am. We want to have enough sleep and get up at 1-2pm. On the otherhand, most of the time we cannot sleep well in your hotel during 9-11am because too noise from the corridor, especially those tourists from main land China that used to speak loud at the corridor.
I strongly recommend your hotel can reserve at least 10% of your room (i.e. certain floor) for late check-in (after 7pm)and late check-out (at 3pm). I belive your hotel can attract many of the gamblers from HK to stay in your hotel.
(1) You can much easy and cost effective to manage your house keeping workers. Your hotel may hire less house keeping workers to clean the room at the peak hours but they can split thier work to 3-7pm.
(2) those gamblers will be more willing to book your hotel if they can late check-out and have enough time for sleeping.
(3) we will spend more time in the casino at night if we can have late check-out
It will be win-win-win to the Hotel, Customers and Casino :-)
July 21, 2014
Rated 5 out of 5 by Zena85 Great Stay
During my stay, every single member of staff that I came across were absolutely superb. They were incredibly helpful, friendly and accomdating. The rooms were sound proof, the beds were incredibly comfortable. The tv could have had a few more channels and the lifts could have been explained a little clearer. Really and truly those elements were not negative. The pool was also super!
July 14, 2014
Rated 4 out of 5 by Jolie hotel special arrangements
Surprise and fun could be found whenever the Hotel knew your purpose of stay!
July 21, 2014
Rated 5 out of 5 by FarahA Excellent
Very comfortable room. Well stocked with [complimentary] drinking water. Despite the hotel being very large (>3,000 rooms), everything was functioning very well.
July 19, 2014
Rated 1 out of 5 by Frustration2013 Dec 2013 trip
Being a frequent traveller staying in Renaissance Hotel and Taipei Sheraton, your hotel would be my worse hotel for all my travels in 2013!. The hotel is grand in its own right but your staff are unfriendly and rude. From check-in to baggage pick up. For the former my luggage tag was with my husband who was away and i needed my luggage so i can prepare milk for my wailing babies and she outrightly in a smug expression just refuse to hand over my luggage even when i can provide luggage lock codes and suggests to provide the luggage tags when my husband returns. My happiest moment when the coach start pulling away from hotel towards the ferry terminal.
December 24, 2013
Rated 5 out of 5 by Linlovechiu This hotel is def. my home away from Home!
My stay at the Sheraton Macau was wonderful, especially the manager who checked me in and the DOR whom had taken great care of me.
July 19, 2014
Rated 4 out of 5 by Kenneth Nice hotel but still needs improvement in some area.
Nice hotel, helpful staffs, lounge exceeds expectation, but needs improvement in internet as it is unstable, lagging often happens. Fine in most cases, but if you are playing online game or watching movie, the connection is not adequate. I tried the connection at the adjacent hotel lobby which is free, it works. I reported this during previous stay, but respond is disappointing. Hotel IT team said it is because of the demand of my online game. I agreed that my game may be demanding, but I do not have problem in other hotels or even the adjacent hotel lobby. Hotel should investigate and find why their internet system is not performing.
January 29, 2013
Rated 2 out of 5 by Dubidub0 If you could stand with the smoking smell
Being a spg member, could enjoy the designated counter for check in /out, didn't get any help with luggage for both times. Upgraded to executive suite, surprisingly the decoration is a bit worn and cleanliness of the room is not up to standard, such as hair on bed-cover and dust on coffee tables. loads of shops just steps away from lobby, but remember only to linger there if you could stand with the smoking smell.
July 10, 2014
Rated 2 out of 5 by Siujo Sheraton Macao brings disappointment
I booked the hotel room and transportation through the travel agent in one go to save time and effort. As I wanted to request for a non-smoking room with king-size bed, I wrote an email directly to Sheraton Macao. In the email, I clearly informed the officer that I have already booked a room (with my personal particulars and date of stay) and would like to add a remark to my booking. Sadly, the officer handled my email unconcernedly and gave me a room quotation instead. I have never expected such heedless working attitude or poor language proficiency from Sheraton Staff.
New but not worth
I regretted choosing Sheraton Macao instead of other big brand hotels. Sheraton Macao should be a 5 star hotel, right? It charges 5 star hotel rates but gives 1 star experience. Maybe the hotel has a lot of rooms, that's why the lobby is crowded with people (both staying at the hotel and those visiting the casinos). I feel like I was in a busy train station instead of a 5 star hotel. If you are looking for a quiet and relaxing stay, please do not pick this over-crowded hotel. Furthermore, free internet service should be very very common in a lot of places and hotels. It charges 5 star hotel rates, but no free wifi service is available at the room (even I am a SPG member). Staff at the front desk and concierge were not frinedly, they served us or answered our enquiry in such a rush. We feel like they just wanted to get rid of us and send us away asap.
The staff suggested us using the express check-out to save time. When we arrived the lobby in the morning, it took us quite some time to locate the express check-out counter. The express check-out counter was only a table with two staff. All the customers surrounded the table for checking-out. There was no queue and it was crowded as a wet market. We had no clue where to line up and everyone was pushing forward to the table. We have never expected such chaos took place in a Sheraton hotel.
The overall experience of our stay, from booking to checking-out, was disappointing. We definitely will not recommend this hotel to our friends.
And we don't understand why booking through travel agent cannot gain points to my SPG account.
Anyway, we preferred to stay at other hotels in the future as Sheraton gave us such a disappointing experience.
March 10, 2014
Rated 5 out of 5 by RayMM1 Huge hotel with good service
The hotel is HUGE. It is not really a gorgeous casino hotel in a Vegas style, but comfortable enough for family getaway. roomour SPG gold membership was well recognized at the club lounge check-in, we’ve booked a club level and got the upgrade to a suite because this is our anniversary trip, so sweet! The club lounge is really BIG and have separate dining area for even cocktails and breakfast, and also separate resting area with sofas for just a tea or snacks. The evening cocktails was a real buffet dinner, this is the 2nd best club level evening cocktails that I have ever had in terms of the food variety! We don’t need a full dinner after that…
The service is superb, probably the best Sheraton brand hotel that I have ever stayed including the States and Asia Pacific.
The staff in the club lounge are all very friendly, and housekeeping staff are all professional too! We had a bit trouble with the facility in the room, and called housekeeping. The manager came and checked the issue, and right away moved us to a new room without a doubt. So efficient! In addition, we also received a handwriting apology card, a bottle of wine and some fruits at night. This was so much different from the hotel that we’ve just stayed in Maldives where we had similar problem, but nobody cared about us while we paid more than $1,000 per night there.
The only small problem is the swimming pool. There are two pool areas, both are not big enough comparing to the hotel size, and WIFI reception is not that good. The water in whirlpool/jacuzzi was cold, not warm enough to use in May.
Overall, we like this hotel, and will definitely come back again when we visit Macau next time.
July 4, 2013
Rated 4 out of 5 by Vi1234 Pleasant Nights in Sheraton
This hotel provides comfy rooms.
One thing about parking is why there aren't any parking space for motorbike for local stayers.
July 18, 2014
Rated 4 out of 5 by Dezbuster Good hotel which could be great
Hotel was full but that does not justify 45minutes for room service or being told "too busy".
Only other issue was that the elevators are not adequate to cope with a full guest contingent.
July 15, 2014
Rated 5 out of 5 by woongs98 Sheraton macau was great
I came into the room, the television had a big noise like 'zzzzzzzz' sound.
So I asked to fix it, the guy who fixes the facility changed to another TV over all. It took a little time but I was very satisfied with that. So I spent so great time in Sheraton. Thanks!
July 13, 2014
Rated 5 out of 5 by BradJill Sheraton Macao: Recently opened family friendly hotel with all the comforts without the crowd
Our review can be found on Tripadvisor (29 May 2013). See text version below
We recently stayed at the Sheraton Macao hotel and were very pleased with our experience here, finding all to have met or exceeded our expectations for Sheraton brand hotels.
Reservations were made online through the hotel website a couple of months prior to our visit.
The hotel provides complimentary shuttle service from the Macau ferry terminal (and airport), leaving every 15 minutes through most of the day. We also used the hotel's additional shuttle service to various points (Galaxy, Venetian and Sands Hotel) in the city
Check-In: Quick (<10mins), and we were able to check-in early which is always nice!
Room: Spacious deluxe room with modern furnishing and floor-to-ceiling window with a generous view of the Cotai Strip and pool area. We had quite a relaxed stay here and found the king-size bed and lounge/ working chairs to be comfortable. The room safe was commodious. Other amenities we liked: coffee/tea making facilities, fridge well-stocked with decently priced drinks and very fast wifi and reliable internet service.
Bathroom: Equally spacious bathroom with shower and separate tub, all in perfect working order, what we would expect in a 4-star hotel.
Hotel grounds: We really liked the Pacific theme of the Sheraton hotel and adjoining Shoppes at Sands Cotai Central which fosters a nice family-friendly atmosphere. There is a good variety of shopping, dining and entertainment options available for everyone (including 2 casino gaming areas).
Hotel Pool: Two fun pool areas providing ample swimming space for guests. Lots of lounge seats too.
Pool Bar and Lounge cafes: We enjoyed signature cocktails at the Jaya Pool Bar and on another occasion, coffee and desserts at the Palms next to the hotel lobby.
Only three lifts were available for our level in the Earth Tower, and can be a wait
Wifi Fee - though it seems complimentary to Starwood preferred guests
These are however small inconveniences which are far outweighed by the pros.
Sheraton Macao has only recently opened and the rooms are of high quality, while the hotel grounds are not crowded making this a great option to busy casino hotels. Most importantly, compared to other similar range hotels in Macau, we found this to be very good value for money. Highly recommended, and we would be happy to stay here again!
May 30, 2013
Rated 3 out of 5 by GGUAE My Trip
A hotel focused more on local nationals and the need to gamble. Food outlets and service was below standard.
Pool facilities were good.
July 15, 2014
Rated 5 out of 5 by Mich73 This hotel has great features
Great service. Spotlessly clean. Easy access to everything. Great shopping. Great facilities. Really comfortable beds. Loved my stay here!
July 14, 2014
Rated 3 out of 5 by Stuart19760000 Great for exercise
This hotel needs more elevators. Took 10 minutes to get from room, long walk to elevators & long wait for elevators
July 14, 2014
Rated 5 out of 5 by Gnomes bed
fantastic - so comfortable
July 15, 2014
Rated 4 out of 5 by StudentFlightsStaff Comfortable stay
Comfortable hotel and room although phone was not working which was inconvenient.
July 14, 2014
Rated 5 out of 5 by Tilby Sheraton Macao
I recently stayed at the Sheraton Macao with my partner for four nights. It was an excellent experience. The hotel, being new, was wonderful and the rooms were fantastic. We chose to pay a little more for a suite and club lounge access and I believe this was more than worth the slightly higher costs to a standard room.
The club lounge staff were helpful and courteous. They took the time to make recommendations and bookings to enhance our stay. The food in the club lounge was also of a high standard. Very limited minibar provided however and this could perhaps be improved.
Overall, it was one of my best hotel experiences.
May 27, 2013
Rated 5 out of 5 by coyote12345 This hotel has great guest rooms
The room I was given was big and clean. The kingsize bed was so comfortable, so were the pillows and the cover.
July 13, 2014
Rated 5 out of 5 by Kinkin Great service
Thanks for upgrading my room from standard type to an executive suite, which is very spacious and comfortable. The baby-care accessories are sufficient. It would be better if the high sides of the cot is surrounded by bumper pad.
July 10, 2014
Rated 5 out of 5 by LiliMarlene Impressive by the service
Very nice hotel staff, the Sheraton Lounge provide the good quality service & many kinds of food, I am impressive by it. The hotel is connected wiith the Cotai Center, very convinient for shopping.
Definitelty I will go back to this hotel for my next stay in Macau.
July 9, 2014
Rated 4 out of 5 by BigHeadbz very pleasant
Visiting this venue on my birthday was a very good choice for me while I couldn't have the leisure for a long trip.
My room was definitely very pleasant, nice view, high up, nice soothing colour tone, and the room smelled nice and pleasant. The bed and pillow were very comfortable, and the bed lining was of very fine quality, smooth and soft. The only little drawback was, I could hear the ladies from the next room through the locked connecting door.
Facilities in general are good. Just that one swimming pool was not opened (even after the designated opening hour), and a staff told me it was closed. I really wanted to try this pool because it seems like a pool with longer length which will be good for lap swimming... Anyway, the other pool area was still very nice.
SPG area at the lobby is a nice exclusive area for members to rest/wait in this busy lobby. I like it. One little thing is, maybe a non-front desk staff was there, and I happened to asked this staff for direction, this staff was not as "friendly". well... just my personal feeling. not meant to be particularly picky, but I think, it is important to keep the friendliness and helpfulness when going to the guest area. I've encountered some really friendly non-front desk staffs too, which will definitely enhance the impression of the whole hotel group :))
July 14, 2014