Rated 5 out of 5 by KSLIM Excellent Club Floor Services and Facilities/Complaint about one of the members of Staff at Club Lounge
Dear Sirs. We stay at Sheraton Macau from Thursday 9 Oct to Sunday 12 Oct. We would like to compliment that staff at the Club lounge, the services were excellent and the staff were very attentive. Especially Ms Marylou Meren, she was always smiling and very helpful, attentive and efficient . However, during cocktail hours there was one older Chinese lady (the eldest amount the members of staff) who seemed to be in charge and was not very helpful, even bordering on being arrogant!
October 13, 2014
Rated 5 out of 5 by antihongkong This Hotel is exceptional in every way
I found our experience at this Hotel great from checking in at the S.P.G. desk to the restaurants, the staff, bedding , and room comforts above expectation! travelled with wife and 8 year old daughter,all 3 of us were very impressed
October 19, 2014
Rated 3 out of 5 by ShaJa Sheraton Macao-cotai
I was very disappointed that despite being a lifetime Platinum member that I received no recognition or additional amenity at check in or during my stay. I appreciated the suite-very nice. I was very disappointed with the club facilities-way too many people there, I thought it was supposed to be for elite members only and minimal service. The club was more like a cafeteria than a soothing buffet. The hotel pools were beautiful but there was no service unless you searched for a worker for any drinks, etc. A big casino hotel not really a resort feel.
September 17, 2014
Rated 5 out of 5 by ggoongss club room
beautiful night view~
October 15, 2014
Rated 4 out of 5 by Meng69 Professional services n great staffs
Great hotel with excellent services attitude especially at the club lounge & even at the spg chk in counters. Though the lounge is always packed n busy, nonetheless they are always attentive n patience & special thanks for the wonderful services and recommendations especially m/s myn lam & mr. Cesar from the club lounge.
October 12, 2014
Rated 5 out of 5 by Gsnbyj Great family stay
Great family suites, good pools, attentive staff
October 11, 2014
Rated 5 out of 5 by Bill310169 Fantastic Stay
Alessandro, Alexander, Angelina (the AAA's) Many thanks for spoiling my family during our stay in Macao. The wonderful & positive attitude shown by all staff is outstanding & really made us feel as though we belong.. The Sheraton Macao is like no other hotel, the size, the amount people and yet everything seems to be managed & executed without any fuss. Highly recommend this hotel for families & non gamblers, as there are plenty of other things to do.
October 2, 2014
Rated 5 out of 5 by Angrybird2 Good location with high quality staff. (Miss you so much......)
I am going to miss Sheraton Macau after this stay, glad to see it has fine tune in all aspects. Location of the hotel itself is good & the transportation provided is prefect. With the help of their quality staff, I and my family had a wonderful stay. Although I visit there in the peak season, the service provide is punctual, accurate and willingly, as you will always see they were smiling at you. Check-in & check-out process is quick, room is clean & spacious. Staffs are nice, friendly & helpful. If you stay more than 1 night, I would like to recommend you to choose their new program that is no need to have housekeeping everyday so as to be more environmental in order to save the world. But in case you want to refill the amenities, they will react very quickly after our call. I would also want to say thanks to all your staff that even the housekeeping lady, they will make you so comfortable & feel like just old friends. Special thanks to Amy Wu & Laura in SPG check in centre.
October 2, 2014