Rated 4 out of 5 by StayApril Stay at Value for Money
Everything is good, the only improvement area is to secure the returned time for the complimentary ferry ticket in the package. It is too late to confirm the departure time when we got the tickets, the available ferry schedule was only with those very early timeslots or midnight, especial the peak season. Can enhance better and relax stay if we can secure the departure time of the ferry when we book the hotel room.
April 8, 2015
Rated 4 out of 5 by abcdefg123 Extraordinary Hospitality In the End
Food and Beverage:
1. Limited food is served after 2am for a casino (the restaurant that was opened had a malfunction in the kitchen...) I had to go to sleep hungry as I do not like eating in my room (room service).
1. SPG lines are not open at 1am (SPG lounge and lobby area) are understandably closed at night hours. I happened to have entered when there were a lot of people in the line, so I waited for a long time.
2. Check-in clerk could not speak English/Cantonese well. I had no issue with that as I spoke Mandarin as well. He was unresponsive, rude, and looked like he wanted to be anywhere else but at the front desk. I told him a friend of mine checked in to my room already, but I am completing my registration. He didn't seem to understand that it was necessary... It took him about 10 minutes to check me in, and when he handed me the key, he did not tell me where to go. I didn't think much of it until I realized I could head in two separate directions for my elevator. I had to double back and ask.
Clean, and comfortable. Very decent sleep quality.
Extraordinary service by Johanna Liu, Mayden, and Stefan Renziehausen. They completely changed my perspective of the hotel, and I am grateful for their dedication. A special thank you to Johanna for checking in on me knowing that I was ill, and finding my passport for me before I left the hotel.
April 3, 2015
Rated 4 out of 5 by CHENG66 Good hotel
will stay again in future
March 31, 2015
Rated 5 out of 5 by MKhoo Great new Hotel
Great Food and wonderful service at the Lounge.
One of the best Lounges I have experienced, and I have had many.
The rooms were spectacular.
March 17, 2015
Rated 5 out of 5 by Joenne22 Amazing Experience at Sheraton Cotai Macau
I only got a chance to stay at Sheraton Cotai for 2 days and 1 night but the experience that I had was spectacular. Sheraton exceeded my expectation and the services that I received from staff was amazing. I love my room,the pool and the spa. I will definitely go back to this hotel . All the amenities are perfect and everything that I needed was in this hotel.
March 16, 2015
Rated 5 out of 5 by SnazzyDresser18 Largest Sheraton in the world
I had no idea this was the largest Sheraton in the system. This hotel is BEAUTIFUL!! I felt like I was staying at a five-star resort.
I especially appreciated the free and convenient shuttle service from the ferry - a real nice surprise. I also appreciated the free wi-fi on the shuttle bus.
The rooms were amazingly comfortable and the bathroom was spectacular. Bravo! The swimming pool had a unique creative design. No complaints about the fitness center.
I can't wait to go back!
March 5, 2015
Rated 5 out of 5 by drcool Could not fault a thing!!
Stayed here with my wife, unfortunately only for one night - would love to have stayed longer. Centrally located. Our room was massive and very comfortable. The food in the members area was the best with huge variety and we were treated like we owned the hotel. The service everywhere in the hotel could not be faulted. If and when we return to Macau I will not be doing any searching of where to stay. This is the bomb!!
March 5, 2015