Rated 3 out of 5 by Jlf2014 Parking charge, Really?!
If you're going to charge me $5 for parking why don't you just add it to the room rate and not bother us with an addition to the bill. And then we have to go back out to the car to place the official yellow card on the dash? Very inconvenient. Also who charges an additional $13 for Internet access these days? Not coming back til you change your policies.
November 22, 2014
Rated 5 out of 5 by MaJiK Very helpful staff
Three of your staff were particularly helpful duriing our stay and rendered service beyond our expectations: Todd (server), Justin (server), and Curt or Carl---I'm not sure of his name--(engineer). All deserve praise for taking the extra steps to accommodate us during our stay. That's why we always stay at Sheraton Airport Albuquerque.
November 30, 2014
Rated 4 out of 5 by Dokester Nice and Convenient
With a late flight arrival at the Albuquerque airport, it seemed only logical to spare my family picking me up in the middle of the night. It was easy to make a last-minute reservation at the Sheraton, and Ienjoyed a great night's rest in a Club floor room. Could n't be more convenient to the airport.
November 28, 2014
Rated 1 out of 5 by xanthus BAD
Furniture inadequate.1office type chair/2hassocks.No safety strips/tub mat available.Safety bar unreachable. Charge for WI-Fi in room unbelievable.
November 9, 2014
Rated 4 out of 5 by Les80435 February 29th, 2011 Platinum SPG Review
Renovation and change in branding took place w/i last 14 months. We could see the hotel as we drove toward the airport, but the exit isn't labeled. We were able to drive thru the airport parking lot, at no charge, and then get to the Sheraton parking lot. Rooms are nicely updated with lots of outlets to charge electronics. We were on the Club Floor, however we were unable to adjust our thermostat at all. This we reported the next morning.
The internet connection was the most convenient, user friendly and fastest of any Starwood property we have ever visited! This type of service should be the norm at every Starwood property.
March 6, 2012
Rated 5 out of 5 by prevention Make a difference
Outstanding in everyway! From the moment we arrived the service and friendliness was amazing. The hotel itself is very modern and very clean. We were at the hotel for a 3 day conference, the accommodations were great, the food was very good and the staff had a willingness to help beyond what was expected and with a smile!!! I highly recommend this Sheraton to everyone.
November 17, 2014
Rated 5 out of 5 by ANK2013 Awesome Food and Conveniently Located by the Airport
Recently renovated, really conveniently located by the airport, and has 24 hour shuttle service to airport. I found staff to be really courteous, and service oriented. The food at bar, and room-service was always exceptional throughout my stay. Unfortunately, I arrived a day late due to cancelled flight so I requested front-desk to see if the hotel can adjust the charges. Hotel manager reached out to me within an hour, and resolved this for me immediately. All with dazzling smile! I will certainly stay at this Sheraton Albuquerque during my future visits.
Each staff member I ran across always greeted me with smile! Please keep up this level of service and standard!
March 24, 2013
Rated 4 out of 5 by Bekk Sheraton Albuquerque Airport
Good hotel for airport travelers for an overnight stay.
November 14, 2014