Rated 3 out of 5 by VLNM Great stay, but terrible restaurant service
Overall good stay, but horrible service at restaurant.
September 21, 2014
Rated 4 out of 5 by Candace412 Attractive room
The appearance and furnishings were very pleasing.
September 20, 2014
Rated 5 out of 5 by poet64 helpful staff
Cynthia at the front desk was very helpful with me as I tried to understand the computer to get a boarding pass and check my emails. She was patient and kind. The female in the restaurant on September 1 was also very helpful regarding materials to help us pack our bags for the plane. The upgrade to the top level was definitely worth the extra money as the appetizers and breakfast were just right. Thanks for making our stay so pleasant. Also, loved the pool! Also the shuttle drivers were very polite and engaging.
September 3, 2014
Rated 1 out of 5 by Roadrunner1 Plugged bathtub drain.
We checked in late in the afternoon of our checkin date. We were very tired and took a short nap before starting out to our next engagement. This is when we found the tub having poor drainage. The next morning was the same.
September 7, 2014
Rated 5 out of 5 by JessLuz This hotel is very nice!
We had a great time we went for our annual convention for Jehovah's Witnesses. This was our first time assigned to Albq, NM, so it was a new experience. We have stayed in other Sheratons in the past and knew we would not regret picking this hotel. It was a great experience and had lots of fun! Looking forward to next year!
September 4, 2014
Rated 5 out of 5 by Tippytin Inviting and Friendly
Front desk staff was courteous and efficient. Quick to recognize Gold SPG status. Room was clean and comfortable, and as always, the beds were great. Great view of the area from our window. Very close to airport yet sleep was not disturbed by planes taking off and landing. Restaurant food was good. Waitstaff was friendly and accommodating. Van drivers were skilled and helpful. It is far from town. If you don't have a car, taxi to sites such as Old Town, can get expensive.
Club room hot food items were disappointing. Other food items were very good. Fruit was fresh and delicious.
I will stay in this hotel if in Albuquerque.
August 19, 2014
Rated 4 out of 5 by Les80435 February 29th, 2011 Platinum SPG Review
Renovation and change in branding took place w/i last 14 months. We could see the hotel as we drove toward the airport, but the exit isn't labeled. We were able to drive thru the airport parking lot, at no charge, and then get to the Sheraton parking lot. Rooms are nicely updated with lots of outlets to charge electronics. We were on the Club Floor, however we were unable to adjust our thermostat at all. This we reported the next morning.
The internet connection was the most convenient, user friendly and fastest of any Starwood property we have ever visited! This type of service should be the norm at every Starwood property.
March 6, 2012
Rated 5 out of 5 by ANK2013 Awesome Food and Conveniently Located by the Airport
Recently renovated, really conveniently located by the airport, and has 24 hour shuttle service to airport. I found staff to be really courteous, and service oriented. The food at bar, and room-service was always exceptional throughout my stay. Unfortunately, I arrived a day late due to cancelled flight so I requested front-desk to see if the hotel can adjust the charges. Hotel manager reached out to me within an hour, and resolved this for me immediately. All with dazzling smile! I will certainly stay at this Sheraton Albuquerque during my future visits.
Each staff member I ran across always greeted me with smile! Please keep up this level of service and standard!
March 24, 2013