Rated 3 out of 5 by Re41 Paid for what I didn't get
I paid for club level which places you on the top floor. It was past 3, when check in was and there was no room available. I was placed on 7th floor with access to the 15th floor. I was disappointed and since I arrived to the hotel at 10:30 am I just wanted to get in and take a shower after traveling all night to get there.
After the first day they cleaned my room but I was clearly out of shampoo & conditioner and I had to track the lady down to get more. In other instances they are pretty good with replacing them. Rooms were comfortable, air conditioner starts to put out dry air overnight. Me and my room mate woke up in sweats every night. Not sure what the deal is there.
May 21, 2013
Rated 5 out of 5 by Dicksonius Surprisingly nice
It's always a pleasure to find something better than you expected. The Sharaton Albuquerque Airport did that for me. Really love the lobby, and the rooms are eminently serviceable.
January 3, 2015
Rated 5 out of 5 by kallman Great under pressure
The NCAA tournament was in Albuquerque and the Hotel was busy and bustling. I was recognized as an SPG member at check in and the process was a breeze with the little details taken care of with the two rooms I had reserved. The new rooms are nicely laid out with a work area and an easy to use internet. I was on the club level and the hospitality we received was fantastic. When the airport was shut down the Sunday of our departure that’s when the staff really shined! The hotel is extremely convenient to the airport and we could monitor the situation easily and the staff was excellent at meeting our needs. Bad weather, tested and tired travelers the staff performed magnificently.
March 22, 2012
Rated 1 out of 5 by Katrina Horrible Employee!
We stayed in this hotel overnight in December. When we arrived, after having been traveling for over 10 hours, we were assaulted by an angry worker who yelled at us for trying to use the luggage cart. He continued to yell at us until we took our luggage off. He then yelled across the lobby at the employee who checked us in. Then he yelled at us that he wanted to "help" us take our luggage upstairs. We've stayed in Sheratons all across the world and have NEVER been treated so badly. I turned in the comment card with all of my information, and the hotel never contacted me. We will NEVER stay there again!
February 22, 2012
Rated 4 out of 5 by SSusan Love the hotel, breakfast was a problem
The hotel is clean and we felt well taken care of until breakfast. After having to tell someone that our order hadn't been taken we received luke warm coffee, and the "warm ups" were also luke warm. My husband asked for no butter on his pancakes, he got butter. Syrup was served cold. I ordered fruit, yogurt and granola parfait and a side of hash browns. There was no granola in the parfait and I didn't recieve any hash browns. We also noticed that there was a buffet in the back room after we'd ordered. Wish someone had mentioned that, we could have picked our own meal and avoided all the problems.
September 24, 2012
Rated 4 out of 5 by DHSF Rojo Grill
1) Some of the waitstaff are a little too gushy, but then at the same time oddly inattentive after the order is taken...no checking on water, drinks, asking about whether coffee is wanted, etc.
2) The morning of check-out I was counting on breakfast beginning at the announced time of 6 a.m., but while the chef had arrived there were no waitstaff. The front desk tried to make it possible for me to breakfast on the 15th floor, but the card was not read by the elevator...by the time all of that happened, it was too late to go back and try again. This was an unusual occurrence, but still irritating.
March 29, 2013
Rated 4 out of 5 by Judy10 good dog friendly choice
On a long road trip, we searched for a comfortable dog friendly hotel with plenty of green grass (to walk the dog). We selected this hotel because it was so close to I 25 (and 40). We never heard one airplane take off during our stay. Our only disappointment was that our room was close to the elevator ( specifically asked to be away from the elevator) and we could hear the ding ding each time it stopped on our floor. Also we ended up with an adjoining room door and we could hear every word spoken by the guests next door. Otherwise, the stay was very pleasant and would definitely stay again.
April 14, 2013
Rated 4 out of 5 by FBT2014 Service needs attention
This hotel is very nice but while I stayed there for a week I began to notice some flaws, not in the room (very nice and comfortable). but the attitude of the wait staff in the restaurant was less than friendly. I found that the staff in the restaurant were rude, unfriendly and seemed unhappy in their jobs and they took their dislike of the jobs out on me and others. My first 2 nights I ordered room service and greeted by a very nice waiter who made me feel very welcome and provided me with excellent service. Other staff were equally friendly. But, I would talk to those restaurant staff.
April 8, 2014
Rated 2 out of 5 by DN2003 Bad stay
I contacted customer service last night about my stay but was cut off. I had many problems with my visit. The room was freezing in spite of setting the thermostat to 82 degrees. I was told by the front desk that a water bottle would be sent to my room right away. It didn't get there til check out. And, my wake up call for 5 AM so I could catch my flight didn't happen. Instead, a hotel employee knocked very loudly on my door at 5:25.
Overall, I rate this a poor hotel stay. I would have contacted management, but even the shuttle to the airport was late, and just " shmoozing" with staff while guests were anxiously waiting to get to the airport in time for one of the busiest flying times of the season.
December 21, 2012
Rated 5 out of 5 by Larapoy Great stay, great product
My family stayed at the SAAH after a trip to Santa Fe; we had an early flight out and thought it would be easier to stay near the airport.
I was pleasantly surprised by the overall physical product of the SAAH, the rooms are well appointed, the staff very friendly, restaurnat was "ok" but overall our stay was better than I had expected it would be.
We swam in the pool, had cocktails in the bar, had hors d'oeuvres in the club lounge and ordered dinner in the restaurant.
I would definitely recommend this property as a lovely, clean, pleasant hotel extremely convenient to the ABQ airport.
September 25, 2012
Rated 5 out of 5 by DR99 A culture of excellent service
I recently stayed the Sheraton Albuquerque Airport Hotel and was pleasantly surprised but the extraordinary service I received. Every member of the staff I encountered -- from the front desk, to the restaurant, to the airport shuttle -- was genuinely friendly and thoughtful. They were clearly committed to meeting (and even anticipating) the wants and needs of hotel guests. Kudos to the management for creating such a culture of fine service. Throughout the year, I stay at several business hotels across country and I have to say the Sheraton Albuquerque Airport Hotel was a real standout.
February 19, 2013
Rated 4 out of 5 by Leigh42 Great, just a couple areas for improvement
The hotel is great, rooms are very clean, bedding is ultra comfy, and it's very quiet. Just a couple of suggestions for improvement. One, I checked in at 5, and rooms still were not fully cleaned. Even when full, can't the housekeeping staff start earlier? Second, I was with a group, and box lunches during our meeting were practically inedible, grandmas brand cookies, mushy apples, and mediocre wraps with too much mayo and limp lettuce. The names of the different options were misleading too, what kind of lunch am I getting when it's called "Casino" or "Duke City? No idea.
August 19, 2013
Rated 5 out of 5 by Paymyway2013 abq airport
I was promptly greeted by the front desk lady and the bellman. Both were kind and helpful. I was traveling with a new dog and the bellman was very assisting in getting me into my room with no hassle. The room was an 'accessible' type room, but was very comfortable. I have noticed that when I use my SPG points , these are the rooms offered. I don't know why. All in all, a very nice hotel with a good staff, i spoke with the lady washing the lobby floor at 430am and she was a happy camper . If Corp. Sheraton keeps their employees happy I would be glad to stay here again. .
September 5, 2013
Rated 1 out of 5 by jb6785 needs help
Checked in as SPG platinum guest, told I could use high speed internet and would not be changed.... at check out I was charged for internet..... Thought bill was final until received email update this morning with a charge for a bottle of water. This is one of the free bottles in the room which clearly says "free for our Starwood Preferred Guest." I had to take the time to call and get that taken off the bill. I like this hotel for many reasons but having to go over your bill with a fine tooth comb to catch all the mistakes is not something that should have to be done.
March 17, 2014
Rated 4 out of 5 by joyce910 Excellent staff service
I recently stayed at the Sunport Sheraton.
I was quite anxious about how our two big dogs in crates would be welcomed. The desk manager, room captain and staff were terrific. They allowed the dogs to walk about the hotel and handled the unwieldy crates with ease then arranged for approprite transportation to the airport at 4:30 am the following morning.We dealt with four different men and they were friendly and helpful. Check in and out was efficient, fast and friendly. I compliment you on your staff. I will certainly stay at this hotle if the occasion arises again
July 19, 2014
Rated 5 out of 5 by Me20013 Unexpected Luxury
I had to book a hotel near the airport for a very early flight the next morning. A colleague recommended the Sheraton as it was close to the airport. I was expecting the typical small basic room with an open closet and sticky floor. I was very pleasantly surprised to find a recently renovated hotel that was exquisitely appointed (Dark hardwood floors in the entrance, built in closets, marble and tile bathroom). The bed was one of the best I have slept in recently. And the staff were all perfect. It also had a restaurant that had wide food (and seating) choices.
August 16, 2013
Rated 3 out of 5 by robinmc Tossed Salad
This Sheraton got most of the basics right. Room/ bed/ service/ decor/ amenities were familiar and up to spec.
HOWEVER, there were two things:
-The pool was closed for the season. The SPG Club too. Short of an indoor pool, maybe an indoor hot tub would do?
-I had two salads, neither adequate.
At dinner, I asked my server, but the recommended Salmon Salad featured dry, overcooked fish and a super gloppy, over dressed salad. Yuck.
For lunch the next day, I had a good chicken sandwich, but side salad was the sort of Iceberg generic that is just 'Too Denny's' for a Sheraton.
I have stayed in a half a dozen Sheratons for almost 100 nights, so I hope I know what to expect. These two areas need some work, but I think they could be addressed.
January 17, 2013
Rated 5 out of 5 by MaJiK Very helpful staff
Three of your staff were particularly helpful duriing our stay and rendered service beyond our expectations: Todd (server), Justin (server), and Curt or Carl---I'm not sure of his name--(engineer). All deserve praise for taking the extra steps to accommodate us during our stay. That's why we always stay at Sheraton Airport Albuquerque.
November 30, 2014
Rated 4 out of 5 by feller slightly disappointed
The hotel is wonderful and the staff were great in almost every way... But I was disappointed that I was not upgraded to a club level room since there was availability. They wanted an increased charge of $20.00. I was given an "enhanced room" which basically means I got 2 bottles of water with no wifi. When I was Gold a year ago, if club level was available I was upgraded.... much better than an "enhanced room". I made certain to make gold again this year.... maybe it's not that important anymore. Hotel and people were great other than that.
December 24, 2012
Rated 3 out of 5 by Kiser Restaurant
My order came & was not as listed in menu. There were less than a dozen people in restaurant & bar areas. My husband had finished his meal & we were still waiting for a simple chicken breast after 45 min.--ate fries--I cancelled order .
We've been members of gold for over 8 years & are often given concierge when hotel is not full. Seemed like a light occupancy. No concierge though.
And what is that welcome gift listed under gold membership. Seems to have disappeared. Need to take off list of expectations or provide.
Happy New Year!!!
December 29, 2012
Rated 5 out of 5 by Constance Fantastic newly renovated hotel
This hotel has gone through extensive and tasteful renovations. Everything is new!
The rooms are very comfortable and very large. The fitness center is also large and has a good variety of equipment and weights.
The hotel is near the airport - but never heard any airport noise. And you can easily walk to the hotel from the airport via a very nice path through a parklike area - no more than 5 minutes walk. Or they run a free shuttle from airport if you have too much luggage to make that walk comfortable.
Love this newly remodeled hotel.
June 13, 2013
Rated 4 out of 5 by Dokester Nice and Convenient
With a late flight arrival at the Albuquerque airport, it seemed only logical to spare my family picking me up in the middle of the night. It was easy to make a last-minute reservation at the Sheraton, and Ienjoyed a great night's rest in a Club floor room. Could n't be more convenient to the airport.
November 28, 2014
Rated 3 out of 5 Off to the wrong start from the get go.
We reserved a room at the club level.
You didn't save for us. So the clerk gives us a different room, asked us what kind of room we prefer. Which is what we had reserved (king). Get to the room two queen beds. So call down stairs they send up the bell boy gives us different room. Load up get in elevator to different floor. The room keys don't work, So we have to go back down stairs for another room. Spoke to the manager and she gave us a couple of free drinks. But come on 3 times and still you can't get it right. Not a happy camper.
September 3, 2013
Rated 5 out of 5 by poet64 helpful staff
Cynthia at the front desk was very helpful with me as I tried to understand the computer to get a boarding pass and check my emails. She was patient and kind. The female in the restaurant on September 1 was also very helpful regarding materials to help us pack our bags for the plane. The upgrade to the top level was definitely worth the extra money as the appetizers and breakfast were just right. Thanks for making our stay so pleasant. Also, loved the pool! Also the shuttle drivers were very polite and engaging.
September 3, 2014
Rated 4 out of 5 by TKT1624 Could be better as a Sheraton SPG Hotel
This didn't bother me much but there were broken drawer handles on some cabinetry.
This DID bother me a bit. The heating and air conditioning controls/thermostat did NOTHING to allow us to maintain the room at a temperature we preferred. Too bad that older hotels don't retrofit to make a room climate easier and more comfortable for the guest.
Also, your restaurant and bar are just NOT up to a good Sheraton standard. Slow service, server forgot to put in my order and had to be reminded, average quality food, limited selection.
October 9, 2013
Rated 5 out of 5 by prevention Make a difference
Outstanding in everyway! From the moment we arrived the service and friendliness was amazing. The hotel itself is very modern and very clean. We were at the hotel for a 3 day conference, the accommodations were great, the food was very good and the staff had a willingness to help beyond what was expected and with a smile!!! I highly recommend this Sheraton to everyone.
November 17, 2014
Rated 5 out of 5 by Adrian923 Convenient and Tasteful in Albuquerque
I stay in this hotel every August for a meeting, and it gets better every year. It's very convenient to the airport, the pool is great, the rooms are comfortable and tastefully decorated and the staff is friendly. The only downside is the buffet breakfast in the restaurant is only OK. And on my last stay I also noticed that the wall between my room and my neighbor was not sound proofed well at all. I could hear quite clearly, the conversations of the family, plus a baby's crying was rather loud.
August 13, 2014
Rated 1 out of 5 by divermom Cannot adequately accommodate large groups
My son and I recently stayed at this hotel with a large group of athletes. We had to wait in the lobby several hours past check-in time for an available room and had to keep checking at the front desk for availability. We were there for four days and had our room serviced only once, and that was after multiple phone requests and trips to the front desk. Our request for additional towels was met by an offer to purchase towels and have them charged to our room. The staff, largely, was rude and dismissive.
June 17, 2013
Rated 5 out of 5 by ajm33 GREAT AIRPORT HOTEL
THROUGHOUT MY STAY I WAS MEET WITH A FRIENDLY AND A HELPFUL STAFF - A NICE QUIET STAY FOR AN EARLY MORNING FLIGHT - THE LOUNGE WAS LARGER THAN I EXPECTED AND IT OFFERED A FABULOUS VIEW OF THE MOUNTAINS. HAD LUNCH AT THE RESTAURANT AND THOROUGHLY ENJOYED MY MEAL - MOUTH WATERING SALMON! RELAXED AND READ AT THE POOL AND LATER HIT THE FITNESS CENTER - A BIT SMALLER THAN I EXPECTED BUT WAS STILL ABLE TO GET A GOOD WORKOUT.....REALLY NOTHING NEGATIVE TO SAY AND WILL BE BACK WITHOUT A DOUBT..........
June 2, 2013
Rated 5 out of 5 by Ermd54302 Rudeness of staff?
I was a little concerned after reading some reviews about the hotel and staff. This is the friendliest SPg hotel I have ever stayed at. Front desk acknowledged my gold status and placed me in an upgraded room without request. Restaurant was good but staff (thanks Todd) was fantastic, even gave me a sample of chili stew. The bar goddess was Edwina and she was just as friendly. Breakfast service with Samantha was outstanding as well. Will I be back? Yep in 5 days and will get a second view.
March 2, 2013