Rated 5 out of 5 by wcaa Great
Great stay as always. Good service. Friendly accomodating staff.
December 2, 2013
Rated 5 out of 5 by JoandJoe Comfortable and accommodating hotel
After traveling for almost 24hrs., returning from several weeks in Europe, the Sheraton in Albuquerque couldn't have been better! We had an easy, very accommodating check in, a very restful night in a beautiful, clean room and a very nice breakfast the next morning. Thank you to all the staff, they were very helpful, especially the young man (check in) and the young woman (check out) at the reception desk.
November 18, 2013
Rated 4 out of 5 by Christoph Sheraton next to ABQ airport
This hotel is next to the airport, a 5 min walk. Rather recently renovated and all public areas as well as the rooms look nice. Food is ok but nothing special. Great view from the lounge. Service is good, especially lounge attendants are great. Minor IT issues - cards didn't work at the lounge and internet charges ended up on the folio that should not have. All these were swiftly taken care of.
November 18, 2013
Rated 4 out of 5 by Rockie1 Good place to stay near UNM
The sheets on the bed were very rough. They were so uncomfortable they woke me up every time I moved. Other than this, this was a nice hotel. About 2 miles from the University of New Mexico and close to downtown.
November 18, 2013
Rated 3 out of 5 by Mikey1234 Pathetic Shower Water Pressure
Water pressure in shower was dismal. Barely came out of shower head at times, which led to having to take an extra long shower as waited for water pressure to pick up. Cannot have that as a business traveler. Have not experienced this at many other Sheratons that I haves stayed at.
November 11, 2013
Rated 5 out of 5 by SierraRose Great Place To Stay In ABQ
We had an excellent 3-day stay while on a personal/business trip to our former hometown. Greeted with a smile and quickly checked in by Stewart, who acknowledged our SPG Gold status. Had an issue with getting more heat in our room. Went to front desk and a repair person came within minutes of our request and fixed the problem. Made a follow-up phone call to make sure all was OK. Internet is complimentary (rare for hotels these days), but a little pokey at times. Would have liked a room facing east toward the Sandias. Maybe next time. Nice-sized rooms. Would have liked to have had an in-room safe. The ergonomic desk chair by Knoll Furniture (we looked for the tag) proved to be very comfortable for my work hours. Liked that the nearby table lamp has outlet plugs for computer, tablet and other devices. Lighting was good for task work. Easy drive to UNM. Will stay here again.
November 7, 2013
Rated 1 out of 5 by DivaCommish Conference of Frustration
This is the third year at this facility and was the worst stay. Sent a request for an upgrade and was not in the system and had a 3 + hour wait for a room. The internet in the rooms was so slow you could shower before the system would load or you had to wait until after 10 to get any internet speed. The menu on the club/lounge floor has not changed in three years. The bell staff ex\specially the Dominic's are great
November 3, 2013
Rated 3 out of 5 by mulan2013 Inconvenient
This hotel is highly recommended for proximity to the airport and you cannot even hear the planes which is a plus. Unfortunately, our first night, the airconditioning is not working and had to wait for a staff to come and change the fuse. It is also strange to be in a room of a well known hotel chain without fridge. We inquired about this from the front desk who immediately told us that there is a $15 charge per night for a fridge (which is a basic amenity in most hotels). It is ridiculous that a large hotel chain would nickel and dime the guests for such basic amenity. To get shuttle service to a conference site (univ of new mexico), guests have to seek prior approval from the bell captain. I just thought it is so ridiculous to have this rule as we can see clearly the other hotels around have their shuttles available easily. Even if UNM has specified that Sheraton should not provide shuttle, what happens to great customer service? Lastly, asking the front desk staff what to do around Albuquerque, they do not know how to answer that question.
November 4, 2013