Rated 4 out of 5 by pboyle Front Desk Issues
I arrived for check in at the same time as a bunch of airline pilots, and the staff was diverted to to take care of all of them while I waited. Check in was slower than usual, and I had to call back twice ffor an e-mailed version of the bill.
February 5, 2013
Rated 5 out of 5 by stpender Excellent Service/stay
service was excellent, did not encounter a single problem during my stay.
February 4, 2013
Rated 4 out of 5 by EMS1 Great Stay
Shea and Lindsey do a great job of welcoming you to the hotel and exceeding your expectations
February 3, 2013
Rated 5 out of 5 by Juan67 Airport proximity
Great staff, specially at check in. The young man at the desk was superb, very professional and understood my needs, even though it was just for one night.
January 27, 2013
Rated 4 out of 5 by EMS1 Great location and supurb facilitiy
Great location with beautiful veiws of New Mexico, Lindsey at the front desk goes above and beyond to make sure you have a fantastic stay. Walking distance from the Sunport and easy access to I-25.
January 24, 2013
Rated 4 out of 5 by Matthew Very Helpful Staff
What struck me most was the caring and helpfulness of the entire staff. I stopped in when I was sick and I was surprised in a very positive way with how the staff checked on me and offered comforting words room service.
January 23, 2013
Rated 4 out of 5 by Verified Reviewer feedback
i enjoy staying at your hotel. however, after traveling for nearly 26 hours and arriving in abq and checking in, i was looking forward to a good nights rest and the hopeful probability of sleeping in, in the morning except that the clock radio alarm went off at 5:30 and then again at 6:00 in the morning and RUINED my day!!!! i was VERY not happy.
January 19, 2013
Rated 5 out of 5 by AlecM Comfortable, Attractive, very good value close to ABQ airport
I've stayed at the Sheraton Albuquerque Airport Hotel twice already - in both cases got a room at a good rate.
Room is comfortable, large, elegant and up-to-date, with very comfortable bed.
Restaurant in lobby is good - and open until 11 pm - which is great for us travelers coming in late. (There are also other food options such as in-room dining which I *believe* are around-the-clock.)
Staff is very professional and appropriately friendly - from the airport shuttle driver through to reception. A customer-focused approach is obviously maintained.
Excellent/ frequent shuttle service.
Doubt I'll stay anyplace else when I need to fly out early from ABQ.
January 18, 2013
Rated 3 out of 5 by robinmc Tossed Salad
This Sheraton got most of the basics right. Room/ bed/ service/ decor/ amenities were familiar and up to spec.
HOWEVER, there were two things:
-The pool was closed for the season. The SPG Club too. Short of an indoor pool, maybe an indoor hot tub would do?
-I had two salads, neither adequate.
At dinner, I asked my server, but the recommended Salmon Salad featured dry, overcooked fish and a super gloppy, over dressed salad. Yuck.
For lunch the next day, I had a good chicken sandwich, but side salad was the sort of Iceberg generic that is just 'Too Denny's' for a Sheraton.
I have stayed in a half a dozen Sheratons for almost 100 nights, so I hope I know what to expect. These two areas need some work, but I think they could be addressed.
January 17, 2013
Rated 2 out of 5 by Kbro This hotel needs updating
Room had a bad smell possibly sewer coming out of drain in shower and sink made whole room smell bad all night. Another guest camei into room next to us very drunk and loude at 2:30 am possibly after drinking in hotel bar
January 15, 2013
Rated 5 out of 5 by Mittie61 extremely convienient location
Great place to stay when traveling through New Mexico. Excelent price with nice rooms and amenities.
January 14, 2013
Rated 5 out of 5 by joahan Super room with great pillows!
We were fresh off of a 20 hr. trip and could not have found a better landing spot! The room was beautiful, the bed and pillows perfect, the temperature controls easy to use and the heater quiet. The staff was kind and efficient and the restaurant breakfast delicious. I will be booking back into this hotel every time I need to be in Albuquerque overnight.
January 6, 2013
Rated 5 out of 5 by Martha2013 A Wonderful Stay
Having now stayed here twice, I am convinced that this hotel is my favorite. Their service from my first contact to checking out and driving away far exceeds any that I have experienced. My room was spacious and very comfortable. The in house restaurant is wonderful! The food is outstanding and very reasonably priced. The Management of the hotel deserves great praise as they have figured out how to provide their guests an overall excellent experience.
January 5, 2013
Rated 2 out of 5 by asnani cfo
Hotel club lounge was lousy
No sugar in room
Thermos no lid
January 5, 2013
Rated 4 out of 5 by DownhillSkier Bed Linens / Hotel Restaurant
Overall the hotel is great and we will probably return.
However, the bed linens were so stiff they made noise every time we moved! And the mattress was a little on the hard side. So needless to say, our nights sleep wasn't so good.
The service in the hotel restaurant was a bit slow. My meal had mushrooms which I specifically told them to take out. The waiter said the Pesto wasn't any good and told my sister-in-law they'd make it without the Pesto. When the food did come my husband's wasn't there - the chef had dropped his hamburger on the floor and had to re-make it!!! They food was good - just getting it was a chore.
December 31, 2012
Rated 4 out of 5 by Whatyouknow Convenient to hotel
Our only complaint at this hotel was food selection and service at the restaurant was lacking.
December 30, 2012
Rated 3 out of 5 by Kiser Restaurant
My order came & was not as listed in menu. There were less than a dozen people in restaurant & bar areas. My husband had finished his meal & we were still waiting for a simple chicken breast after 45 min.--ate fries--I cancelled order .
We've been members of gold for over 8 years & are often given concierge when hotel is not full. Seemed like a light occupancy. No concierge though.
And what is that welcome gift listed under gold membership. Seems to have disappeared. Need to take off list of expectations or provide.
Happy New Year!!!
December 29, 2012
Rated 5 out of 5 by Frost53 Comfort Plus
I felt like a queen in the beautiful room overlooking the mountains. I asked for a room not too far from the elevator and that was done for me. The front desk called after I had arrived and asked how everything was. Room service was excellent. The bed was comfy and the room was exceptional!
December 26, 2012
Rated 5 out of 5 by KarenS Just what we needed!
We were in the area for a trip into Santa Fe. Since our flight was leaving from Albequerque we decided to stay the last night near the airport choosing Sheraton simply because it was so close (walking distance to airport). We were very pleased! The hotel was very clean, tasteful modern decor, very nice bathroom area, comfortable bed with quality linens,air quality was great, hotel staff was very friendly, check in was a breeze, room rate was reasonable. We ordeded room service..food was very good and reasonably priced. Even though the airport was walking distance we decided to take complimentary shuttle on which the driver was so nice and pleasant! Would stay there again..
December 25, 2012
Rated 5 out of 5 by Luxor2012 Hotel is up to date
Professional Front Desk Staff
December 25, 2012
Rated 4 out of 5 by feller slightly disappointed
The hotel is wonderful and the staff were great in almost every way... But I was disappointed that I was not upgraded to a club level room since there was availability. They wanted an increased charge of $20.00. I was given an "enhanced room" which basically means I got 2 bottles of water with no wifi. When I was Gold a year ago, if club level was available I was upgraded.... much better than an "enhanced room". I made certain to make gold again this year.... maybe it's not that important anymore. Hotel and people were great other than that.
December 24, 2012
Rated 2 out of 5 by DN2003 Bad stay
I contacted customer service last night about my stay but was cut off. I had many problems with my visit. The room was freezing in spite of setting the thermostat to 82 degrees. I was told by the front desk that a water bottle would be sent to my room right away. It didn't get there til check out. And, my wake up call for 5 AM so I could catch my flight didn't happen. Instead, a hotel employee knocked very loudly on my door at 5:25.
Overall, I rate this a poor hotel stay. I would have contacted management, but even the shuttle to the airport was late, and just " shmoozing" with staff while guests were anxiously waiting to get to the airport in time for one of the busiest flying times of the season.
December 21, 2012
Rated 5 out of 5 by Kaye64 This was a great overall hotel
Probably one of the nicest airport hotels I have ever encountered. Everything you need is right here...
December 20, 2012
Rated 5 out of 5 by yukon25 outstanding hotel and service
First time I've stayed at this location - excellent facilities and outstanding staff!
December 17, 2012
Rated 5 out of 5 by Genie44 Finest hotel in Albuquerque
I was amazed by how beautiful this Sheraton is. Rooms are spacious and well appointed. Staff was professional and friendly. Food and beverages delicious.
December 13, 2012
Rated 2 out of 5 by ADEP Expect more for my Points
When we booked the rooms we asked for adjoining rooms which we were told would not be a problem. The rooms were not adjoining, and it seems to me like the use of SPG points to book a room is not valued. Our original rooms were on the 4th floor immediately next to the elevators, and there was a horrible stench that required us to request to be relocated. We were subsequently relocated to the 14th floor and when the bellman arrived he arrived without a cart to help us move our luggage, which we were told would be done. We moved our own bags. We were moved to the 14th floor and again immdeiately next to the elevators. The rooms that we were in were noisy due to the elevator and due to a compressor or water heater that was extremely loud. Do not feel like we received the value for our points that we were entitled to, especially since we booked two rooms. On top of all of that, we lost a sweater in the process of moving rooms that the hotel said was not found. Needless to say, I was very disappointed with our stay.
December 12, 2012
Rated 5 out of 5 by Jeff1776 Excellent Crusted Horseradish Salmon
This is a dish I have not had anywhere else. We asked, and received the recipe to this dish. Excellent raspberry chipolte sauce on the fish. If you like salmon- try this unusual dish! Great service at our table as well.
November 23, 2012
Rated 4 out of 5 by calwoods Sheraton Alb. airport worth a visit
we have stayed here 3 times in the past few years. The recent remodel is beautiful and the rooms are comfortable. They missed leaving a robe for me this last time, and the bed skirt was pretty messed up and slightly torn on the bed. But otherwise, I will stay her again.
November 15, 2012
Rated 5 out of 5 by Maria777 This hotel is in a good area very close to the airport
The Hotel has all the business needs as required. Free computer and printing for last minute projects and good food service. Is also, very close to the airport and highways.
November 9, 2012
Rated 3 out of 5 by stacia26 Room's ventilation had problems
Rooms 1401 and 1403 both had heating / air flow issues. We called the maintenance person and he did what he could - however, it didn't help. The air blew continuously and it blew cool air. 1401 had her heat up to 85 degrees and it was very cool in her room. We tried and tried to adjust to different levels hotter/cooler but there was no difference. In 1403 we just shut the power off - it was better than the cool air blowing continuously. We spoke to the person at the desk in the morning as well.
The rooms themselves were nice and they were clean. No problems there. The restaurant staff were great! We had Nina as our server at supper - she was fantastic!
November 4, 2012