Rated 1 out of 5 by jb6785 needs help
Checked in as SPG platinum guest, told I could use high speed internet and would not be changed.... at check out I was charged for internet..... Thought bill was final until received email update this morning with a charge for a bottle of water. This is one of the free bottles in the room which clearly says "free for our Starwood Preferred Guest." I had to take the time to call and get that taken off the bill. I like this hotel for many reasons but having to go over your bill with a fine tooth comb to catch all the mistakes is not something that should have to be done.
March 17, 2014
Rated 5 out of 5 by Charles100 This hotel has an excellent staff.
My family and I had a most memorable stay at the Sheraton Albuquerque Hotel because of the friendly and excellent staff. Eddie at the front desk helped with the check-in and seemed very caring and made the extra effort to be sure my family was comfortable. We also really enjoyed the service provided by Nancy at the Club Level breakfast lounge. I would recommend this hotel without reservations for families that are travelling, especially with its location at the airport.
April 14, 2014
Rated 3 out of 5 by sashasmom nice stay, but...
Our recent stay started off great and I honestly would have rated higher EXCEPT for my discovery of the incredibly filthy bathtub drain when preparing for my night's shower after a 8-hour road trip...tub draining very slow...saw floating hair in water...looked in drain and pulled out a golf ball sized wad of hair PLUS a button, 2 disposable razor blade shields, and bath soap wrapper...which made me wonder about the housekeeping staff's attention as well as whoever inspected and passed the room...I find it hard to believe they would've not noticed the slow drain and bothered to check for the reason. Disappointing.
August 4, 2012
Rated 4 out of 5 by tallone7 One Problem
I tried to order a platter for my daughter's room (she was also staying at the hotel) when she arrived and they did not deliver it. They screwed up. They did pacify me with free beverages in the bar.
April 29, 2014
Rated 5 out of 5 by KarenS Just what we needed!
We were in the area for a trip into Santa Fe. Since our flight was leaving from Albequerque we decided to stay the last night near the airport choosing Sheraton simply because it was so close (walking distance to airport). We were very pleased! The hotel was very clean, tasteful modern decor, very nice bathroom area, comfortable bed with quality linens,air quality was great, hotel staff was very friendly, check in was a breeze, room rate was reasonable. We ordeded room service..food was very good and reasonably priced. Even though the airport was walking distance we decided to take complimentary shuttle on which the driver was so nice and pleasant! Would stay there again..
December 25, 2012
Rated 3 out of 5 by Re41 Paid for what I didn't get
I paid for club level which places you on the top floor. It was past 3, when check in was and there was no room available. I was placed on 7th floor with access to the 15th floor. I was disappointed and since I arrived to the hotel at 10:30 am I just wanted to get in and take a shower after traveling all night to get there.
After the first day they cleaned my room but I was clearly out of shampoo & conditioner and I had to track the lady down to get more. In other instances they are pretty good with replacing them. Rooms were comfortable, air conditioner starts to put out dry air overnight. Me and my room mate woke up in sweats every night. Not sure what the deal is there.
May 21, 2013
Rated 5 out of 5 by kallman Great under pressure
The NCAA tournament was in Albuquerque and the Hotel was busy and bustling. I was recognized as an SPG member at check in and the process was a breeze with the little details taken care of with the two rooms I had reserved. The new rooms are nicely laid out with a work area and an easy to use internet. I was on the club level and the hospitality we received was fantastic. When the airport was shut down the Sunday of our departure that’s when the staff really shined! The hotel is extremely convenient to the airport and we could monitor the situation easily and the staff was excellent at meeting our needs. Bad weather, tested and tired travelers the staff performed magnificently.
March 22, 2012
Rated 1 out of 5 by Katrina Horrible Employee!
We stayed in this hotel overnight in December. When we arrived, after having been traveling for over 10 hours, we were assaulted by an angry worker who yelled at us for trying to use the luggage cart. He continued to yell at us until we took our luggage off. He then yelled across the lobby at the employee who checked us in. Then he yelled at us that he wanted to "help" us take our luggage upstairs. We've stayed in Sheratons all across the world and have NEVER been treated so badly. I turned in the comment card with all of my information, and the hotel never contacted me. We will NEVER stay there again!
February 22, 2012
Rated 4 out of 5 by Gopher7 Above the average
This is a great hotel and suit for a business travel. Very close to the airport, just walking distance. Up scale modern renovated interior looks good, but sensed a hint of an old-fashioned hotel. The air was pretty dry, so my nose got funny in the morning.
April 20, 2014
Rated 4 out of 5 by SSusan Love the hotel, breakfast was a problem
The hotel is clean and we felt well taken care of until breakfast. After having to tell someone that our order hadn't been taken we received luke warm coffee, and the "warm ups" were also luke warm. My husband asked for no butter on his pancakes, he got butter. Syrup was served cold. I ordered fruit, yogurt and granola parfait and a side of hash browns. There was no granola in the parfait and I didn't recieve any hash browns. We also noticed that there was a buffet in the back room after we'd ordered. Wish someone had mentioned that, we could have picked our own meal and avoided all the problems.
September 24, 2012
Rated 4 out of 5 by DHSF Rojo Grill
1) Some of the waitstaff are a little too gushy, but then at the same time oddly inattentive after the order is taken...no checking on water, drinks, asking about whether coffee is wanted, etc.
2) The morning of check-out I was counting on breakfast beginning at the announced time of 6 a.m., but while the chef had arrived there were no waitstaff. The front desk tried to make it possible for me to breakfast on the 15th floor, but the card was not read by the elevator...by the time all of that happened, it was too late to go back and try again. This was an unusual occurrence, but still irritating.
March 29, 2013
Rated 5 out of 5 by MEF14 The hotel was very nice & the staff was great
The staff was extremely congenial and very eager to please -- really a tribute to the management who hired these folks!
April 22, 2014
Rated 4 out of 5 by Judy10 good dog friendly choice
On a long road trip, we searched for a comfortable dog friendly hotel with plenty of green grass (to walk the dog). We selected this hotel because it was so close to I 25 (and 40). We never heard one airplane take off during our stay. Our only disappointment was that our room was close to the elevator ( specifically asked to be away from the elevator) and we could hear the ding ding each time it stopped on our floor. Also we ended up with an adjoining room door and we could hear every word spoken by the guests next door. Otherwise, the stay was very pleasant and would definitely stay again.
April 14, 2013
Rated 2 out of 5 by DN2003 Bad stay
I contacted customer service last night about my stay but was cut off. I had many problems with my visit. The room was freezing in spite of setting the thermostat to 82 degrees. I was told by the front desk that a water bottle would be sent to my room right away. It didn't get there til check out. And, my wake up call for 5 AM so I could catch my flight didn't happen. Instead, a hotel employee knocked very loudly on my door at 5:25.
Overall, I rate this a poor hotel stay. I would have contacted management, but even the shuttle to the airport was late, and just " shmoozing" with staff while guests were anxiously waiting to get to the airport in time for one of the busiest flying times of the season.
December 21, 2012
Rated 5 out of 5 by DR99 A culture of excellent service
I recently stayed the Sheraton Albuquerque Airport Hotel and was pleasantly surprised but the extraordinary service I received. Every member of the staff I encountered -- from the front desk, to the restaurant, to the airport shuttle -- was genuinely friendly and thoughtful. They were clearly committed to meeting (and even anticipating) the wants and needs of hotel guests. Kudos to the management for creating such a culture of fine service. Throughout the year, I stay at several business hotels across country and I have to say the Sheraton Albuquerque Airport Hotel was a real standout.
February 19, 2013
Rated 5 out of 5 by Larapoy Great stay, great product
My family stayed at the SAAH after a trip to Santa Fe; we had an early flight out and thought it would be easier to stay near the airport.
I was pleasantly surprised by the overall physical product of the SAAH, the rooms are well appointed, the staff very friendly, restaurnat was "ok" but overall our stay was better than I had expected it would be.
We swam in the pool, had cocktails in the bar, had hors d'oeuvres in the club lounge and ordered dinner in the restaurant.
I would definitely recommend this property as a lovely, clean, pleasant hotel extremely convenient to the ABQ airport.
September 25, 2012
Rated 4 out of 5 by Qi36 Very Nice
Very nice hotel. A bit of an odd smell in the hallways. Very close to the airport and the staff were great!
April 18, 2014
Rated 4 out of 5 by AcademicResearcher Very nice stay
Great shower head! Good follow through. Courteous staff. Clean facilities.
April 18, 2014
Rated 4 out of 5 by Leigh42 Great, just a couple areas for improvement
The hotel is great, rooms are very clean, bedding is ultra comfy, and it's very quiet. Just a couple of suggestions for improvement. One, I checked in at 5, and rooms still were not fully cleaned. Even when full, can't the housekeeping staff start earlier? Second, I was with a group, and box lunches during our meeting were practically inedible, grandmas brand cookies, mushy apples, and mediocre wraps with too much mayo and limp lettuce. The names of the different options were misleading too, what kind of lunch am I getting when it's called "Casino" or "Duke City? No idea.
August 19, 2013
Rated 5 out of 5 by Paymyway2013 abq airport
I was promptly greeted by the front desk lady and the bellman. Both were kind and helpful. I was traveling with a new dog and the bellman was very assisting in getting me into my room with no hassle. The room was an 'accessible' type room, but was very comfortable. I have noticed that when I use my SPG points , these are the rooms offered. I don't know why. All in all, a very nice hotel with a good staff, i spoke with the lady washing the lobby floor at 430am and she was a happy camper . If Corp. Sheraton keeps their employees happy I would be glad to stay here again. .
September 5, 2013
Rated 4 out of 5 by jerryh8 I can easily walk to the terminal
They charged me three dollars for a bottle of water during my two night stay. The only water I drank in my room came from the tap in the bathroom. Where does this stuff come from? I wanted to sit by the pool on a sunny day. "Sorry, the pool is seasonal."
April 9, 2014
Rated 4 out of 5 by Bert113 Wi fi access
What hotel charges for room access to wi fi these days? Very disappointing.
April 15, 2014
Rated 5 out of 5 by Me20013 Unexpected Luxury
I had to book a hotel near the airport for a very early flight the next morning. A colleague recommended the Sheraton as it was close to the airport. I was expecting the typical small basic room with an open closet and sticky floor. I was very pleasantly surprised to find a recently renovated hotel that was exquisitely appointed (Dark hardwood floors in the entrance, built in closets, marble and tile bathroom). The bed was one of the best I have slept in recently. And the staff were all perfect. It also had a restaurant that had wide food (and seating) choices.
August 16, 2013
Rated 5 out of 5 by John300 First Class Hotel
Excellent facility. Newly renovated and clean.
So close to airport you can walk to the terminal in 5 minutes.
April 10, 2014
Rated 3 out of 5 by robinmc Tossed Salad
This Sheraton got most of the basics right. Room/ bed/ service/ decor/ amenities were familiar and up to spec.
HOWEVER, there were two things:
-The pool was closed for the season. The SPG Club too. Short of an indoor pool, maybe an indoor hot tub would do?
-I had two salads, neither adequate.
At dinner, I asked my server, but the recommended Salmon Salad featured dry, overcooked fish and a super gloppy, over dressed salad. Yuck.
For lunch the next day, I had a good chicken sandwich, but side salad was the sort of Iceberg generic that is just 'Too Denny's' for a Sheraton.
I have stayed in a half a dozen Sheratons for almost 100 nights, so I hope I know what to expect. These two areas need some work, but I think they could be addressed.
January 17, 2013
Rated 4 out of 5 by feller slightly disappointed
The hotel is wonderful and the staff were great in almost every way... But I was disappointed that I was not upgraded to a club level room since there was availability. They wanted an increased charge of $20.00. I was given an "enhanced room" which basically means I got 2 bottles of water with no wifi. When I was Gold a year ago, if club level was available I was upgraded.... much better than an "enhanced room". I made certain to make gold again this year.... maybe it's not that important anymore. Hotel and people were great other than that.
December 24, 2012
Rated 3 out of 5 by Mtstiles97 A/C did not work...they said it was okay because it was not above 65 degrees
Room was nice but a/c was broke. I believe they knew but said it was best room with queen beds for my 5 and 9 year old kids. When I mentioned she stated it is cool enough. It showed 76 degrees inside and was very stuffy. Not the best answer. Still love Starwood but I bet if I was Platium they would have found different room. Room 1112 ..first one off elevator.
March 16, 2014
Rated 5 out of 5 by Constance Fantastic newly renovated hotel
This hotel has gone through extensive and tasteful renovations. Everything is new!
The rooms are very comfortable and very large. The fitness center is also large and has a good variety of equipment and weights.
The hotel is near the airport - but never heard any airport noise. And you can easily walk to the hotel from the airport via a very nice path through a parklike area - no more than 5 minutes walk. Or they run a free shuttle from airport if you have too much luggage to make that walk comfortable.
Love this newly remodeled hotel.
June 13, 2013
Rated 3 out of 5 by Kiser Restaurant
My order came & was not as listed in menu. There were less than a dozen people in restaurant & bar areas. My husband had finished his meal & we were still waiting for a simple chicken breast after 45 min.--ate fries--I cancelled order .
We've been members of gold for over 8 years & are often given concierge when hotel is not full. Seemed like a light occupancy. No concierge though.
And what is that welcome gift listed under gold membership. Seems to have disappeared. Need to take off list of expectations or provide.
Happy New Year!!!
December 29, 2012
Rated 3 out of 5 Off to the wrong start from the get go.
We reserved a room at the club level.
You didn't save for us. So the clerk gives us a different room, asked us what kind of room we prefer. Which is what we had reserved (king). Get to the room two queen beds. So call down stairs they send up the bell boy gives us different room. Load up get in elevator to different floor. The room keys don't work, So we have to go back down stairs for another room. Spoke to the manager and she gave us a couple of free drinks. But come on 3 times and still you can't get it right. Not a happy camper.
September 3, 2013