Rated 5 out of 5 by Juneybug Best Starwood Property in the West!
The staff here make the stay like coming home. From Mr. Sanchez, the limo driver, to Christopher the room service watier, to Sebastian the busman and (I can't remember her name....) the dining room hostess in the evening, everyone exudes caring and real hospitality. The property has been renovated, and the investment will pay off, but the best thing is the people here. They have made it my favorite!
February 27, 2012
Rated 4 out of 5 by ColoUSA Friendly staff
This hotel has a friendly staff, clean rooms, adequate gift shop. The only complaint is the restaurant. Our group had a breakfast buffet that was served late and incomplete--similar the year before. Ordering off the menu for breakfast wasn't any better. It's a shame that in every other way this hotel is wonderful. More focus on service and food in the restaurant during the morning hours is needed.
August 20, 2013
Rated 4 out of 5 by Christoph Sheraton next to ABQ airport
This hotel is next to the airport, a 5 min walk. Rather recently renovated and all public areas as well as the rooms look nice. Food is ok but nothing special. Great view from the lounge. Service is good, especially lounge attendants are great. Minor IT issues - cards didn't work at the lounge and internet charges ended up on the folio that should not have. All these were swiftly taken care of.
November 18, 2013
Rated 3 out of 5 by Alvin3 Food Service is understaffed, lacking leadership
Restaurant and special event food service service shows a lack of focus, planning,follow through and leadership. I used the aboce mentioned facilities 6 times during my 2 night stay. It's obvious more staff with better focus is needed. The food service area runs on a reactive senario as opposed to being proactive. Leadership and correct staffing. Will ensure guests willing to return.
February 11, 2013
Rated 5 out of 5 by dmagic This hotel has great features
I was only here for a night during a road trip to CA. The rooms were great, the Club Lounge is excellent with great views of the city, the in room dining was surprisingly delightful, and the staff was very friendly in giving us tips on what's needed to be done to experience the International Balloon Fiesta. The only drawback was that the in room WiFi was a tad bit on the slower end.
October 16, 2013
Rated 4 out of 5 by justmarried12 Newly renovated hotel
Staff was friendly and pleasant, checkin experience was very quick and simple, the entire facility is newly renovated, including the lobby bar area, which looks like it could be a very good time! Rooms have a nice work space, flatscreen tvs, fabulous air conditioning, and extremely comfortable beds. Parking is free; WIFI is a charge for in-room access, which is my only complaint.
October 3, 2012
Rated 3 out of 5 by Mtstiles97 A/C did not work...they said it was okay because it was not above 65 degrees
Room was nice but a/c was broke. I believe they knew but said it was best room with queen beds for my 5 and 9 year old kids. When I mentioned she stated it is cool enough. It showed 76 degrees inside and was very stuffy. Not the best answer. Still love Starwood but I bet if I was Platium they would have found different room. Room 1112 ..first one off elevator.
March 16, 2014
Rated 5 out of 5 by Just5Boys Great Customer Service!
We love staying at the Sheraton Albuquerque Airport Hotel! During this stay, we were upgraded to receive access to the club floor even though there were no more rooms available on that floor. This means we were able to enjoy the evening tapas as well as the hot specialty breakfast. We are always taken care of by Nancy in the club floor lounge. She does a super job keeping the food well stocked and everything looking clean and tidy! Thanks John L. for the upgrade!
In addition to receiving the club floor upgrade, we received help with our car from Diego A., when we discovered a leak under our vehicle before pulling out of the parking lot. Thanks, Diego, for crawling under the car when my husband, who was in his suit and coat, could not! We made it home safe and sound after Diego helped us put more water in our radiator reservoir.
Needless to say, we had a great stay at the Sheraton and will return again soon!
October 17, 2012
Rated 1 out of 5 by Roadrunner1 Plugged bathtub drain.
We checked in late in the afternoon of our checkin date. We were very tired and took a short nap before starting out to our next engagement. This is when we found the tub having poor drainage. The next morning was the same.
September 7, 2014
Rated 5 out of 5 by Grantli Excellent Hotel
My wife and I have been staying at this Hotel since the 1970s, and it has never been better that it has become under Sheraton's management.
The room rating is simply because, by mistake, we were given a wheel-chair accessible room on the 4th floor; it is not suitable for healthy, active guests. We have previously always had excellent accommodations from the 6th floor up.
June 9, 2012
Rated 5 out of 5 by Amy61 Loved it!
I had the opportunity to stay at this hotel twice in the past two weeks, once for a week and the second time for two nights. The entire staff was so friendly, breakfast was great, the rooms were large and clean and the bed was comfortable. The pillows were the best! Normally I have trouble sleeping in hotel rooms but not here! I would recommend this hotel to everyone.
July 19, 2013
Rated 5 out of 5 by Rissy0328 Unexpected Stay
I missed my flight at ALQ and was fortunate enough to have this hotel as a place to stay. The staff could tell I had a really tough day and was extremely helpful and kind. They even offered me a "distressed traveler" rate. I ordered room service and the meal was outstanding and was delivered to my room in the appointed time even though the kitchen was being renovated.
April 18, 2013
Rated 4 out of 5 by garrettpi Great place to relax!
My apartment had been flooded out so I used some of my SPG points to stay here. The room was outstanding, TV was great and customer service was good. Only problem was Internet access, I tried rebooting my laptop three times and played with settings but was unable to connect. I called the front desk and after a long hold was advised to use the Lobby Internet access.
August 25, 2012
Rated 5 out of 5 by joahan Super room with great pillows!
We were fresh off of a 20 hr. trip and could not have found a better landing spot! The room was beautiful, the bed and pillows perfect, the temperature controls easy to use and the heater quiet. The staff was kind and efficient and the restaurant breakfast delicious. I will be booking back into this hotel every time I need to be in Albuquerque overnight.
January 6, 2013
Rated 5 out of 5 by Yamahagirl Excellent stay
Great place to stay prior to an early morning flight. Most the staff is very friendly. Rooms very comfy. Only negative is restaurant.. Need a little work there.....staff needs some training, food is so so, but Convienient. Management was impressive when it came to resolving an issue that occurred on a previous stay. They great an A for their efforts.
February 15, 2013
Rated 5 out of 5 by Susie01 First time, not the last
We absolutely enjoyed our stay. The staff treated us like we were life long friends. Very welcoming hotel and comfortable. When we flew home we were so tired and did not feel like a 2 hour drive. So I called from the plane and they took care of us right away. We have been SPG members for 10 yrs and are thrilled with this property. Will be back again.
October 10, 2012
Rated 3 out of 5 by VLNM Great stay, but terrible restaurant service
Overall good stay, but horrible service at restaurant.
September 21, 2014
Rated 4 out of 5 feedback
i enjoy staying at your hotel. however, after traveling for nearly 26 hours and arriving in abq and checking in, i was looking forward to a good nights rest and the hopeful probability of sleeping in, in the morning except that the clock radio alarm went off at 5:30 and then again at 6:00 in the morning and RUINED my day!!!! i was VERY not happy.
January 19, 2013
Rated 4 out of 5 by Candace412 Attractive room
The appearance and furnishings were very pleasing.
September 20, 2014
Rated 5 out of 5 by HolBal will stay again
Really like the hotel. One of the nicest hotel gyms I've seen at a 'chain hotel' in New Mexico and near the airport! Would have given Ecellent rating all around but room did not provide mini fridge or microwave ( i like to bring some of my food when travelling for work). I had to pay $15 do have a fridge in my room- should be part of the pkg.
June 19, 2013
Rated 4 out of 5 by GabysTravels Need more customer service
Hotel was on the whole, excellent, especially in Albuquerque. Very convenient and clean. My only frustration was: I ordered breakfast, having placed the sign on my door for a 6:30am delivery. The food never arrived. I called to complain and make sure I was not charged. The staff didn't offer to expedite an order - so I left the hotel to eat.
May 15, 2012
Rated 5 out of 5 by bc01 my stay
Your facility is sharp, its clean, and I enjoyed my stay. It was especially noticable that your employees are engaged with the guests. I did not find one that was not looking out for my best interest.
The gal in the morning that serves in the Club Lounge was very exceptional and was concerned for my every need.
Thanks for the nice stay.
March 22, 2013
Rated 5 out of 5 by Nan35 This hotel has great features
It has been a very long time since we have stayed in such an exceptional hotel. The staff was kind and very professional. The service offered in the Club Room was very adequate and delicious after driving all day. The room offered everything that was needed. It is the first time that we have found such wonderful lighting in the room.
June 4, 2013
Rated 5 out of 5 by Ferg008 Too short a stay
The hotel was my base while in town for the July 4th drag races. Since I was part of the crew for the jet car team I had to spend almost all of my waking hours at the track. However the comfort and amenities really made the most of my short time on site. Can't wait to get back for a real vacation.
July 8, 2014
Rated 4 out of 5 by TfromSeattle Albuquerque Airport Sheraton
The proximity to the airport is a big plus, you can walk between the terminal and the hotel. And yet it was quiet, I did not hear airport noise. Rooms in great shape, restaurant service was a bit on the slow side even when they weren't busy and that was the only less than excellent experience I had
July 1, 2014
Rated 5 out of 5 by juliejules Awesome
I stayed at this hotel because i was having my wood floors resurfaced, and i thought what a nice treat, to stay at a nice hotel on the club floor. It was insanely rewarding. I really enjoyed myself, and the staff were very friendly and helpful. I will definately stay here again, even if its just to get a way from the norm.
April 4, 2012
Rated 5 out of 5 by jbn64 No Hot Tub?
Everything was great except the lack of a hot tub! The desk agent was friendly and courteous, and immediately had my check-in information handy, and had us checked in in under a minute. The restaurant was clean, the food good, and the waitstaff efficient and attentive. If only there was a hot tub...
June 10, 2014
Rated 5 out of 5 by Mark1975 Convenient, comfortable and all the amenities
The perfect hotel for comfort and value if business keeps you near the airport. Very good support, good food in the restaurant and club level, very good exercise room and swimming pool, classy bar and very comfortable rooms. I will certainly be back to the Sheraton Albuquerque Airport
July 3, 2014
Rated 5 out of 5 by Gingerbread12 Airport Sheraton Albq
Have not stayed in a hotel with such comforts. The staff was beyond helpful. They were courteous and seemed to enjoy working there. I would definitely stay there again.
August 27, 2014
Rated 4 out of 5 by Bill123 Room 1516
Found the room much more noisy (elevator equipment) than 1506, where we stayed on 10/3/12. The bedding was overkill with a top cover, a duvet & a sheet. Otherwise the hotel and Club room were very good. The waitress in the club room was superb. I would like to see more choice and lighter fare on the restaurant menu.
October 13, 2012