Rated 4 out of 5 by FBT2014 Service needs attention
This hotel is very nice but while I stayed there for a week I began to notice some flaws, not in the room (very nice and comfortable). but the attitude of the wait staff in the restaurant was less than friendly. I found that the staff in the restaurant were rude, unfriendly and seemed unhappy in their jobs and they took their dislike of the jobs out on me and others. My first 2 nights I ordered room service and greeted by a very nice waiter who made me feel very welcome and provided me with excellent service. Other staff were equally friendly. But, I would talk to those restaurant staff.
April 8, 2014
Rated 4 out of 5 by jerryh8 I can easily walk to the terminal
They charged me three dollars for a bottle of water during my two night stay. The only water I drank in my room came from the tap in the bathroom. Where does this stuff come from? I wanted to sit by the pool on a sunny day. "Sorry, the pool is seasonal."
April 9, 2014
Rated 5 out of 5 by John300 First Class Hotel
Excellent facility. Newly renovated and clean.
So close to airport you can walk to the terminal in 5 minutes.
April 10, 2014
Rated 4 out of 5 by lacy21 noisy room
The hotel was nearly empty, yet a family with small children was placed next to us when they checked in at 3 am. The tv went on, loud, and the kids started yelling and kept at it until we gave up trying to sleep at around 7 am.
We were there because of two cancelled flights and had already been traveling 2 days. I don't understand why, with a near-empty hotel, they were put next to us, nor did I get why, when I tried to speak to someone at the front desk, all I got was a shoulder shrug.
Generally, speaking, people at airport hotels are there either because their flight was cancelled or they have an early a.m. flight. In either case, they are there to sleep.
February 15, 2014
Rated 2 out of 5 by VeryWet Bathroom Ceiling Leaked
I woke up to my bathroom flooding with water through the light fixture from above. Upon check out, I was offered 4,000 Starwood Points for the inconvenience which I did not think was satisfactory for the troubles.
March 26, 2014
Rated 1 out of 5 by jb6785 needs help
Checked in as SPG platinum guest, told I could use high speed internet and would not be changed.... at check out I was charged for internet..... Thought bill was final until received email update this morning with a charge for a bottle of water. This is one of the free bottles in the room which clearly says "free for our Starwood Preferred Guest." I had to take the time to call and get that taken off the bill. I like this hotel for many reasons but having to go over your bill with a fine tooth comb to catch all the mistakes is not something that should have to be done.
March 17, 2014
Rated 4 out of 5 by Pat51 Pat
More than met my needs, both the hotel and the restaurant
March 21, 2014
Rated 3 out of 5 by Mtstiles97 A/C did not work...they said it was okay because it was not above 65 degrees
Room was nice but a/c was broke. I believe they knew but said it was best room with queen beds for my 5 and 9 year old kids. When I mentioned she stated it is cool enough. It showed 76 degrees inside and was very stuffy. Not the best answer. Still love Starwood but I bet if I was Platium they would have found different room. Room 1112 ..first one off elevator.
March 16, 2014