Rated 4 out of 5 by hotchuks Hotel facilities
Hotel is in a good and quiet location.
Only concern I had was the fact that I was expecting a better equipped room with a refridgerator and a Microwave, but this only came on request by me,and I had to explain why I did not have to pay an extra amount.
August 30, 2012
Rated 5 out of 5 by Dee2013 Excellent room and hospitable staff
Our room was spotless and recently updated. Very attractive and functional. The bed was very comfortable. The staff was great -- chatty and helpful. Super close to the airport -- took about 3 minutes in the shuttle to get there. Couldn't ask for more.
August 5, 2013
Rated 5 out of 5 by Aretha Hotel has great features and convenient for an early morning flight
We very much enjoyed our stay.
August 3, 2014
Rated 3 out of 5 by Colorado13 Hot and unentertained
We could not get the room cool enough. Set the thermostat to 68 and it still would not cool down. The TV kept losing signal and breaking up. We only had one night planned so I didn't call to report it. If I had to stay longer, I would have called.
July 13, 2013
Rated 5 out of 5 by Twinkle This hotel was excellent
The friendliness and customer service of the staff was among the best I have ever had. The rooms were tastefully decorated and the furniture design was very good.
The green chili stew was superb but the Gruet split was exceeding overpriced.
March 10, 2014
Rated 3 out of 5 by mulan2013 Inconvenient
This hotel is highly recommended for proximity to the airport and you cannot even hear the planes which is a plus. Unfortunately, our first night, the airconditioning is not working and had to wait for a staff to come and change the fuse. It is also strange to be in a room of a well known hotel chain without fridge. We inquired about this from the front desk who immediately told us that there is a $15 charge per night for a fridge (which is a basic amenity in most hotels). It is ridiculous that a large hotel chain would nickel and dime the guests for such basic amenity. To get shuttle service to a conference site (univ of new mexico), guests have to seek prior approval from the bell captain. I just thought it is so ridiculous to have this rule as we can see clearly the other hotels around have their shuttles available easily. Even if UNM has specified that Sheraton should not provide shuttle, what happens to great customer service? Lastly, asking the front desk staff what to do around Albuquerque, they do not know how to answer that question.
November 4, 2013
Rated 4 out of 5 by pboyle Front Desk Issues
I arrived for check in at the same time as a bunch of airline pilots, and the staff was diverted to to take care of all of them while I waited. Check in was slower than usual, and I had to call back twice ffor an e-mailed version of the bill.
February 5, 2013
Rated 5 out of 5 by DTEB Exactly What You Expected
This property was solid. This is the first time I stayed at this particular property and I was not disappointed. It was exactly as I expected- nor surprises and no disappointments. The staff was definitely attentive and helpful in every way.
July 7, 2013
Rated 5 out of 5 by texmex46 Costumer service
Hotel was great the only thing I didn't care about the hotel is that there is no free wifi
July 20, 2014
Rated 4 out of 5 by MrSoul01 Summer Excursion
Quiet rooms, great views. Had driven to ABQ and found the hotel easy to find and convenient.
Prev reviews about noise from airport we felt were exaggerated.
Outdoor pool is nice and we took advantage of it.
Staff very friendly and helpful.
August 8, 2012
Rated 5 out of 5 by Student27 The staff is so helpful and friendly!
The stay at the Sheraton was glorious. The staff worked hard to make my stay comfortable and happy. The facility was extremely comfortable, luxurious and beautiful. I look forward to coming back soon! The staff are so helpful and friendly.
August 14, 2012
Rated 4 out of 5 by boatina Great staff
The first room into which we checked had a really broken down bed but the staff was very responsive in switching our room and even brought the keys to the new room up so we didn't have to go down to the desk. Everything else was excellent.
February 25, 2013
Rated 4 out of 5 by Yazmin88 Hotel was very comfortable
The hotel were clean and comfortable! The staff where friendly! I would suggests that they need more mirrors in the rooms the only mirror that was there was in the restroom, maybe add a door mirror. Other than that I had a pleasant visit!
April 8, 2013
Rated 4 out of 5 by RJ10 Nice place to stay
All in all it was a good place to stay. The food at the restaurant was a bit pricy, but was good. The pool area was nice, If you like football or sports it is good as they have lots of screens to watch. I would use this hotel again.
September 27, 2012
Rated 3 out of 5 by john1949 Poor Food
The rooms are fine but the restaurant has a poor choice of overpriced low quality food.
July 18, 2014
Rated 2 out of 5 by Mc625981 Hotel issues that should be addressed
Although reservations were made in advance and prepaid, I was given a handicap access room adjacent to the elevator. I am hot handicapped, and as the rooms are set up for someone in a wheelchair, some room features such as placement of the bathroom vanity mirror are difficult to use for someone over 6 foot tall. Also, the rooms are not well insulated for noise, and I heard conversations in the hallway at a voice level that made it seem they were actually IN my room.
I chose not to ask for another room (I had checked in after 9 p.m. and did not want to change rooms). Unfortunately, these previous issues paled in comparison to what happened at 4 a.m. Apparently, the industrial dryer or some similar machine was activated somewhere near our room, and the noise travelled into our room with such ferocity that it woke me out of a sound sleep. I heard this for a good 10 minutes before it went away. Again, 4 a.m., my sleep was ruined and I chose not to want to be relocated. I am not looking for a handout, but someone should address these issues. My room # was 212.
June 24, 2013
Rated 2 out of 5 by VeryWet Bathroom Ceiling Leaked
I woke up to my bathroom flooding with water through the light fixture from above. Upon check out, I was offered 4,000 Starwood Points for the inconvenience which I did not think was satisfactory for the troubles.
March 26, 2014
Rated 4 out of 5 by TheBizTravler Stylish and quieet
Very roomy, stylish, fairly clean, decorated nicely. I liked the lighting touches in the vanity area. For an airport location it was really quiet, but because it is an airport location - it was away from most attractions.
April 12, 2013
Rated 2 out of 5 by Kbro This hotel needs updating
Room had a bad smell possibly sewer coming out of drain in shower and sink made whole room smell bad all night. Another guest camei into room next to us very drunk and loude at 2:30 am possibly after drinking in hotel bar
January 15, 2013
Rated 5 out of 5 by Jeff1776 Excellent Crusted Horseradish Salmon
This is a dish I have not had anywhere else. We asked, and received the recipe to this dish. Excellent raspberry chipolte sauce on the fish. If you like salmon- try this unusual dish! Great service at our table as well.
November 23, 2012
Rated 4 out of 5 by Matthew Very Helpful Staff
What struck me most was the caring and helpfulness of the entire staff. I stopped in when I was sick and I was surprised in a very positive way with how the staff checked on me and offered comforting words room service.
January 23, 2013
Rated 4 out of 5 by tallone7 One Problem
I tried to order a platter for my daughter's room (she was also staying at the hotel) when she arrived and they did not deliver it. They screwed up. They did pacify me with free beverages in the bar.
April 29, 2014
Rated 5 out of 5 by pat57 Excellent hotel
This was the first time staying at this hotel, but it won't be the last. Everything was great. The front desk was very good. Albert was great. And Nancy in the club lounge was very friendly and made you feel welcome.
June 15, 2012
Rated 5 out of 5 by JV53 Great airport hotel
I have stayed several times now at this very conveniently located Hotel and I will say the it's up there with the best in the field.
The staff are friendly, the accommodations are comfortable and the dining supurb.
March 12, 2013
Rated 4 out of 5 by Rockie1 Good place to stay near UNM
The sheets on the bed were very rough. They were so uncomfortable they woke me up every time I moved. Other than this, this was a nice hotel. About 2 miles from the University of New Mexico and close to downtown.
November 18, 2013
Rated 5 out of 5 by JimK A Great Start to a Great Vacation!
The Albuquerque Airport Sheraton has it all - well appointed facilities, an exceptional view of the surounding geography, and a wonderful staff who deliver fast and efficent service with Southwestern hospitality.
April 1, 2013
Rated 5 out of 5 by Grantli A one-night stay
We often stay her for 1 or 2 nights, and the service is always excellent, from registration to departure; and the facitilities are excellent. The Bar and Dining Roomk have also improved! An excellent hotel.
September 29, 2012
Rated 4 out of 5 by travelhoney quiet space
this was a business trip that was very tight. upon arrival was able to walk-in to hotel and get a room. Gave wak-up request becuase had to drive an additinal 3 hours to destination. Good location and quiet.
April 17, 2013
Rated 5 out of 5 by Littleworldtraveler Breakfast
I love Sheraton....thank you for everything. However, traveling with my grandchildren, I find that they enjoy a complimentary hot breakfast at the hotel that offer that.. Wish you would provide that!
February 4, 2014
Rated 4 out of 5 by EMS1 Great location and supurb facilitiy
Great location with beautiful veiws of New Mexico, Lindsey at the front desk goes above and beyond to make sure you have a fantastic stay. Walking distance from the Sunport and easy access to I-25.
January 24, 2013