Rated 2 out of 5 bathroom smelled like a sewer.
the hotel is very dark carpet is old and the bathroom was awful smellled like a sewer or a outhouse.
April 14, 2014
Rated 5 out of 5 by purti Cosy and peaceful
Very clean and comfortable hotel with very friendly and helpful staff. My only comment could be that there could be more variety to the menu in the lounge maybe? And the elevators are extremely slow and it is very annoying. But these are so minor problems, I would totally recommend this hotel.
April 5, 2014
Rated 4 out of 5 by sjchick Nice little spot
Nice spot, the staff are friendly and helpful and the bartender makes some amazing coctails. The only down side is that there was nothing being served in the club lounge for vegetarians beyond a salad which was a bit disapointing but all in all the staff make your stay very comfortable and the Room was big and bright.
April 3, 2014
Rated 5 out of 5 by MarkK Consistent
I have stayed here several times as i am in Chicago fairly often. The experience is consistent. I usually request a latter checkout and have no issue with getting what i request. Staff is very accommodating.
March 15, 2014
Rated 1 out of 5 by Melvyn00sad Suite's Aren't Too Sweet
Property granted Suite Night Award, but hotel mandated I move from my room at 11 am. ...so much for your 24 or the Platinum 4 pm check out.
March 6, 2014
Rated 2 out of 5 by Unhappy59 Unsatisfactory Amenities
Your Hotel does not have Microwaves or the Small Refrigerators that are standard in many of the other hotels I have stayed at. And you hotel does not even offer a Continental Breakfast just room service and at the prices quoted, it was just outrageous. $7.00 for a bagel and cream cheese! I stay at various hotels several times every year and felt your hotel was overpriced for what you offer.
February 10, 2014
Rated 5 out of 5 by Brad1000000 new hotel and great service
Mediocre reviews of this hotel are not warranted. It is a few years old and is very nice. Platinum recognition is excellent, and the club level service is among the best. Evening food was very good, but adult beverages were too pricey. Room was near perfect; I really like the full shower (instead of the tub shower combo). Lots of shopping and dining options nearby, some walkable.
August 15, 2013
Rated 2 out of 5 by mikie376 We'll think long and hard before we decide to give this Sheraton another shot.
My wife & I have stayed here several times with mostly good experiences. Our most recent stay, however, wasn't up to par.
I'm SPG Lifetime Gold & Delta Diamond. The checkin staff neither recognized this, nor upgraded us. In fact, when we specifically asked about our upgrade, they said we didn't qualify. Huh? So instead of arguing, we contented ourselves in a standard room.
The 2nd thing the staff let us down on was our wakeup call on Saturday morning. We were in town to move our youngest daughter out of her Northwestern U dorm and home, and thought we had a full day of work to get her packed and loaded in the truck.
We'd left a wakeup call for 7:15am that never happened. We were suppose to meet our daughter for breakfast in Evanston prior to getting started. Instead, we woke up to our daughter's call from the restaurant wondering where we were. Not the way you want to start this kind of day!
Since my daughter just finished her Sophomore year, we have many more trips to Evanston over the next two years. We'll think long and hard before we decide to give this Sheraton another shot.
June 9, 2013