Rated 5 out of 5 by ThomasW Sheraton Northbrook
Convenient North Shore location with excellent facilities
November 2, 2013
Rated 4 out of 5 by dlugoan Club floor food
I paid for a club floor room that included late afternoon hor d oerves/cash bar and breakdfast in the morning. Both were lacking. In the afternoon there were a few pieces of cheese (but no crackers) and some type of pot sticker dish in a warmer - that was it. No evidence of a cash bar. Breakfast (if you want to call it that) was just as bad - a few pieces of mellon, hot oatmeal and a a few pastires (no cold cereal, milk or any other type of breakfast food).
May 9, 2012
Rated 1 out of 5 by Jaclyn10 Horrible Experience
When i first walked in my room, there was a bowl of half eaten cereal on the desk in the room. I went to the pool and watched an about 8 people sneak into the pool and be very loud and obnoxious. I told the hotel staff and they did NOTHING about it. After getting into an altercation with one of the women who snuck, i went back to talk to the hotel staff and again.. did NOTHING about it. Thank you Shearton for helping ur customers out!
July 22, 2013
Rated 1 out of 5 by Gil321 Someone isn't paying attention
This hotel earned very poor ratings due to
1) sewer gas permeating the bathroom of room #235. A vent in the shower drew noxious gas into the room rather than out.
2) Do not disturb card was removed/ignored!
3) Erroneous food charge of $20 made to my room.
I liked the location. The view from room 235, at the back of the hotel, was onto a beautiful open space.
September 21, 2013
Rated 5 out of 5 by Eileen slept so well
As an SPG Gold member, I was eligible for the Club floor and Club Lounge (for an extra 1500 points per night.) My room had such a comfortable bed and pillows and was so quiet that I slept like a log! I also had a mini fridge, microwave and large desk-- really a bonus.
The Club Lounge was open for breakfast and evening snacks; while it was not fabulous food, it was certainly adequate, and the staffers (particularly Pia) were exceptional.
February 13, 2013
Rated 4 out of 5 by BobExWineGuy Great Wedding Weekend
My wife and I were in for a wedding in the Northbrook area and had a wonderful stay at the Sheraton Northbrook. Spend the extra money and get priviledges for the 5th Floor Lounge.
October 15, 2013
Rated 5 out of 5 by Llaz Always a great stay
I've stayed here several times, as my family lives nearby. I've always had a great stay; comfortable room, bed, great amenities.There is everything I need, from shampoo to shower gel (much nicer than soap) to cotton balls and q-tips. I don't have to pack toiletries when coming for a quick trip. Staff has always been helpful, even when I've had special requests for food or restaurant recommendations
August 1, 2013
Rated 5 out of 5 by Pilot2 Quiet
I was amazed how quiet the room was. It is on the trendy north side and not close to any highway. I have stayed downtown and all over Chicago. I worked for United Airlines and I felt safe in Northbrook.
How do you keep the linens so white?
I used the workout room and looked at the pool. I will stay here again.
September 18, 2013
Rated 4 out of 5 by Jody0424 great time
Sheraton Chicago Northbrook had a high end look and feel. Wifi worked well. Bathroom facilities A+. Close to very nice mall.
October 14, 2013
Rated 4 out of 5 by katie757 Hotel was clean
Clean and spacious, comfy rooms. Staff was very friendly and knowledgable. My only complaint is that the housekeeping staff went door to door at 9am knocking on every door on the floor which was disruptive. Surely they have a list of everyone who's checked out at 9am and don't need to wake up the whole floor in the process with their knocking!
September 2, 2013
Rated 5 out of 5 by CelLar78 One complaint.....
Our room and bed were so comfortable we had a hard time getting to our engagements. We were on the fifth floor, a perk for being a Gold Member and that was WONDERFUL! Every morning there was fresh fruit, pastries, juices, milk STARBUCKS coffee, eggs, bacon etc. and they were all delicious. All the staff was so courteous and I really like the going green touch!
August 7, 2013
Rated 5 out of 5 by dina44 Wonderful amenities
I am so impressed with the comfort and layout of the guest room - down to have the toiletries already in the shower and even offering a scrunch for the shower gel! The Starbucks coffee and complimentary waters and internet were wonderful bonuses.
September 23, 2013
Rated 2 out of 5 by emskay Not up to usual Sheraton Standard
My wife and I were in Norhbrook for a family function.This Sheraton is definitely not up to the standard of Sheraton. Very noisy air conditioner. Housekeeping forgot to replenish toileteries.. Keys demagnitized 6 times in 2 days and we did not have them near cell phones.the beds were comfortable however I would not rstay here again
August 19, 2013
Rated 5 out of 5 by Me12345 Very helpful
The service was very helpful over the phone and during my stay. I was flying from out of state and my flight had been delayed up to 3 hours. The employee were very helpful when I called explaining my late arrivale, recomeneded a taxi to use onced reaching Chicago. The employee upon arrival was helpful and cheerful! My only complaint was there was no mini fridge in room.
September 11, 2012
Rated 5 out of 5 by Yo2013 Excellent Hotel
We had a conference at the hotel and it exceeded our expectations. The staff where very nice and the hotel was very nice.
September 29, 2013
Rated 4 out of 5 by LMMEEMJJM Mostly Lows
We had a very strange stay at this hotel. The Club Level was completely disappointing - no bottled water (only soda), very minimal food at any point (breakfast, cocktail hour, etc) and virtually nothing a lactose-intolerant person could eat. Fruit bowl empty, veggie tray empty, only luke-warm grilled cheese, and no attendant at either 10a or 6p.
The hotel was having weddings both nights we stayed there, and the front desk was completely overwhelmed. When asking a simple direction question, was pointed towards the computers to look it up ourselves. Room doors are LOUD, and wedding guests were slamming all hours.
Had to have the front desk call three times to find someone to serve us breakfast (wedding brunch going on in another area) in the restaurant.
I think on a normal basis, this would be a fine hotel, we just had an extremely disappointing stay. We stayed at two other Sheratons in the same week, and had wonderful, attentive, quiet stays.
August 17, 2012
Rated 5 out of 5 by Greeley Great Deal
Clean, efficient, quiet, free wifi, great service
September 30, 2013
Rated 4 out of 5 by Neoteros Nice experience
Stayed at this hotel twice in a week, and both times everything was in line with expectations.
Nice facilities, good service, personnel at the front desk friendly and responsive, nice rooms.
Good club lounge, but no room upgrade for platinum though the first night the hotel was clearly not fully booked.
All in all, to be recommended.
September 30, 2012
Rated 4 out of 5 by chicagots Nice suburban hotel-Northbrook, IL
Everything was fine except the hot tub. It was really dirty and the filter wasn't on. The engineer was helpful, but took him a long time how to get the filter back on. Didn't even get to use it all - which is too bad since that was a reason we choose this hotel.
It would have been helpful to include breakfast info in the hotel guide.
August 15, 2012
Rated 5 out of 5 by Envoylns Excellent
Attended a conference and had a hard time finding a hotel. I booked here and it was great! Everything was wonderful. The front desk staff, very friendly especially the night attendant. It was a bit of travel to the conference, but the stay at the Hotel made me forget about the mileage.
July 24, 2013
Rated 5 out of 5 by chacha0314 Very Comfortable
The hotel was great, the only bummer was the coffee was always empty in the morning when we went to get a cup and the hotel bar only had one staff on with about 40 customers. That was rough. One of our party actually took drink orders for the whole place up to the bartender.
July 29, 2013
Rated 5 out of 5 by Hedoso Great stay
Nice, spacious room. Comfortable bed. Good walk-in shower. Helpful and courteous staff.
Location is great for shopping. In a mall with Whole Foods, REI, Home Goods, DSW, restaurants, bowling, etc. Five-minute drive to The Glen shopping and restaurant area.
Convenient place to stay in the Northern suburbs of Chicago.
February 10, 2013
Rated 3 out of 5 by Sacking Lack of Wi-Fi Ruined Experience
Check in Saturday and out on Thursday. Of those 5 nights, wi-fi only worked on 1. Unable to conduct ANY work whatsoever at this facility. Lucky there's a Whole Foods in the shopping center next door that's open from 8am to 10pm daily. Check to see if facility has changed providers, otherwise, don't come here for work.
September 30, 2012
Rated 5 out of 5 by Businesstraveler14 Outstanding experience
I stayed here about a year ago and recently stayed again. The experience once again was outstanding. The accommodations, service, food, atmosphere are all excellent. I would highly recommend the Sheraton - Northbrook, IL to everyone needing a location in the northern suburbs.
July 14, 2013
Rated 5 out of 5 by NANCY209 THE WAITRESS
WE THINK HER NAME IS ROSIE. SHE DID SUCH A WONDERFUL JOB OF MAKING US FEEL WELCOME AND AT HOME. SHE REMEMBERED OUR PREFERENCES AND NAMES. IN A TRYING TIME, SHE COMFORTED US AS JESUS WOULD. ALSO SHE FOUND MY HUSBAND'S CANE AND SOMEONE WHO COULD BRING IT TO HIM AT THE CEMETERY AS WE HAD ALREADY CHECKED OUT!
January 16, 2013
Rated 5 out of 5 by Dorothy52 Our Stay in Chicago area
Everything was perfect-the service I was most impressed with was the shuttle. The drivers always seem so willing to help us get around. They exceeded our expectations. We were there for a monkey conference and the staff was very helpful and provided a lovely buffet luncheon and room for our group.
July 21, 2012
Rated 5 out of 5 by DougL Awesome hotel
We had an awesome attendant on the club floor! Maria was really nice and went above and beyond to make us feel at home. Eric at the front desk was the same way. When I called to talk to some one about the hotel, I spoke to Robert and he was very helpful and answered all of my questions.
March 31, 2013
Rated 5 out of 5 by gotjenks45 A Hotel That I Enjoy Returning To
This is a wondeful hotel to stay at if you want to be near the Northbrook area.
There is a Whole Foods across the street and near some strip mall type shopping. Easy to access the highways.
The rooms are comfortable and very clean. The indoor pool/hot tub and exercise room are an added bonus since they both are very nice.
There is a restaurant on site but I have never tried it.
This year we paid the extra money to stay on the club level so that we would have breakfast each morning and not have to go out. (The only downside was that on Thanksgiving morning they did not use a weekend hour and I would like to see this changed.)
The staff that I encountered was at all times friendly and kind.
The hotel is VERY clean (and I am very picky about that one).
I highly recommend staying here and it is the first hotel I look at when visiting our family.
ALSO, the rooms are quite and you do not hear through the walls. The doors do make a slamming sound though if guests are not considerate when closing the doors.
November 30, 2011
Rated 5 out of 5 by KCMOTRAVELER Special Treatment in the Bar
The bartenders here are very special folks - making you feel at home by treating you like family. What a great environment on the road. Need more like this hotel!
August 26, 2013
Rated 5 out of 5 by Pilaitese Staff attention
I was in town for my father's funeral. The hotel was sold out for the night of 8 14 but Denise at the front desk was able to extend my stay to accommodate my need at a very difficult time for my family. I was treated with kindness and sessitivity for my stay
I can't thank you enough.
August 19, 2012