Rated 2 out of 5 by mikie376 We'll think long and hard before we decide to give this Sheraton another shot.
My wife & I have stayed here several times with mostly good experiences. Our most recent stay, however, wasn't up to par.
I'm SPG Lifetime Gold & Delta Diamond. The checkin staff neither recognized this, nor upgraded us. In fact, when we specifically asked about our upgrade, they said we didn't qualify. Huh? So instead of arguing, we contented ourselves in a standard room.
The 2nd thing the staff let us down on was our wakeup call on Saturday morning. We were in town to move our youngest daughter out of her Northwestern U dorm and home, and thought we had a full day of work to get her packed and loaded in the truck.
We'd left a wakeup call for 7:15am that never happened. We were suppose to meet our daughter for breakfast in Evanston prior to getting started. Instead, we woke up to our daughter's call from the restaurant wondering where we were. Not the way you want to start this kind of day!
Since my daughter just finished her Sophomore year, we have many more trips to Evanston over the next two years. We'll think long and hard before we decide to give this Sheraton another shot.
June 9, 2013
Rated 4 out of 5 by NDA2 Sheraton Northbrook
A good hotel in a nice location...great rooms.
June 8, 2013
Rated 5 out of 5 by HR68 Joe the Bartender
Joe the bartender was outstanding! He provided great service and was very engaging.
May 29, 2013
Rated 5 out of 5 by veeveejay Great Amenities
We were very pleased with our stay at your hotel. The staff at the front desk was very attentive. I'm always a little disappointed when the cleaning staff cannot speak English and we do a lot of sign language to get our point across.
May 20, 2013
Rated 5 out of 5 by Mike15 05/15/2013
I would highly recommend this hotel to anyone! The staff was extremely courteous without being gushy, and very professional and prompt in addressing my needs.
May 15, 2013
Rated 5 out of 5 by CAtraveler Always Comfortable!
When travelling to Northbrook, the Sheraton is the 1st hotel I check for availability. I always feel comfortable and relaxed. Thank you for maintaining the facility and great service!
May 8, 2013
Rated 3 out of 5 by Neela staff
one staff, new, seemed nervous on phone and at check in. slow room service. but, other than that, great.
April 23, 2013
Rated 5 out of 5 by Donna Pleasant Experience
This is the fourth time i have stayed in this hotel in this area and I will always come back. It is further out from my destination but it is worth the 15 minute drive.
April 15, 2013