Rated 4 out of 5 by BeHank Guarantee request not met
I had booked a king room on the club floor for this stay, which is what my reservation states, upon arrival, I was told there were no king rooms available and was given a double. Very disappointed I did not receive the room I had booked with guarantee.
December 4, 2013
Rated 5 out of 5 by Bennett99 This hotel and staff were great!!
I recently stayed at the Northbrook hotel and found it to be impeccably clean, comfy and relaxing. The staff was very attentive especially the club level staff we were treated like family. I highly recommend the location and would book my stay there again without hesitation.
October 29, 2013
Rated 5 out of 5 by Envoylns Excellent
Attended a conference and had a hard time finding a hotel. I booked here and it was great! Everything was wonderful. The front desk staff, very friendly especially the night attendant. It was a bit of travel to the conference, but the stay at the Hotel made me forget about the mileage.
July 24, 2013
Rated 5 out of 5 by DougL Awesome hotel
We had an awesome attendant on the club floor! Maria was really nice and went above and beyond to make us feel at home. Eric at the front desk was the same way. When I called to talk to some one about the hotel, I spoke to Robert and he was very helpful and answered all of my questions.
March 31, 2013
Rated 5 out of 5 by gotjenks45 A Hotel That I Enjoy Returning To
This is a wondeful hotel to stay at if you want to be near the Northbrook area.
There is a Whole Foods across the street and near some strip mall type shopping. Easy to access the highways.
The rooms are comfortable and very clean. The indoor pool/hot tub and exercise room are an added bonus since they both are very nice.
There is a restaurant on site but I have never tried it.
This year we paid the extra money to stay on the club level so that we would have breakfast each morning and not have to go out. (The only downside was that on Thanksgiving morning they did not use a weekend hour and I would like to see this changed.)
The staff that I encountered was at all times friendly and kind.
The hotel is VERY clean (and I am very picky about that one).
I highly recommend staying here and it is the first hotel I look at when visiting our family.
ALSO, the rooms are quite and you do not hear through the walls. The doors do make a slamming sound though if guests are not considerate when closing the doors.
November 30, 2011
Rated 5 out of 5 by Pilaitese Staff attention
I was in town for my father's funeral. The hotel was sold out for the night of 8 14 but Denise at the front desk was able to extend my stay to accommodate my need at a very difficult time for my family. I was treated with kindness and sessitivity for my stay
I can't thank you enough.
August 19, 2012
Rated 4 out of 5 by Nick86 Comfortable and refined
No surprises, which is a good thing. The staff did everything they could to make sure I could have early EARLY check-in. Go team!
Have stayed at other Sheratons. This one seemed to not be as impressive in scale, design, or style, however, was very comfortable and the rate was fair.
September 12, 2012
Rated 4 out of 5 by mbluecpa Great suburban hotel
Our king room was comfortable and in line with a typical Sheraton. The oversized desk faced the window, which I always welcome when working; however, the AC/heating unit fan oddly vented out through the desk thus blowing directly in the face of anyone sitting at the desk. Outlets were plentiful, including two at each nightstand. My only major negative comment on the rooms is the thin walls/doors: we could hear our neighbors' conversations and TV clearly and noise in the hall came into the room noticeably. It didn't particularly bother us, but anyone noise-sensitive will likely find that problematic.
The lobby and adjoining restaurant/bar were compact but comfortable, with the fireplace a welcome comfort of home. Parking is free and abundant.
The Club lounge was comfortable and uncrowded. It's attended only during breakfast and evening hours, but stocked with soft drinks and water and available via key 24 hours. The evening attendant was particularly helpful with a couple of restaurant recommendations too.
November 15, 2012
Rated 5 out of 5 by Businesstraveler14 Outstanding experience
I stayed here about a year ago and recently stayed again. The experience once again was outstanding. The accommodations, service, food, atmosphere are all excellent. I would highly recommend the Sheraton - Northbrook, IL to everyone needing a location in the northern suburbs.
July 14, 2013
Rated 5 out of 5 by chacha0314 Very Comfortable
The hotel was great, the only bummer was the coffee was always empty in the morning when we went to get a cup and the hotel bar only had one staff on with about 40 customers. That was rough. One of our party actually took drink orders for the whole place up to the bartender.
July 29, 2013
Rated 5 out of 5 by BarbS This hotel is very welcoming
I stay at this Sheraton often, and had been going weekly for a while, even though I travel from the East Coast. The staff at the front desk, and in the restaurant, are very warm and welcoming. The rooms are clean and comfortable, and it has become my "home away from home."
February 26, 2012
Rated 5 out of 5 by dina44 Wonderful amenities
I am so impressed with the comfort and layout of the guest room - down to have the toiletries already in the shower and even offering a scrunch for the shower gel! The Starbucks coffee and complimentary waters and internet were wonderful bonuses.
September 23, 2013
Rated 5 out of 5 by jan83 we always stay at this hotel when we're in chicago.
We have always stayed at the Sheraton Northbrook when we visit Chicago. It is always clean and the associates are wonderful. The rates are comparable. It is convenient to shopping and restaurants. There is no reason to stay anywhere else when in Chicago.
August 22, 2012
Rated 3 out of 5 by dg60 Great staff. Worst wireless network ever.
The location and pricing of this property are excellent for my needs in seeing clients. Unfortunately I needed to get quite a bit of work done and the wireless network here is terrible. Depending on your needs, this may be an excellent choice. Or not.
October 24, 2012
Rated 4 out of 5 by YMail1974 Comfortable bed
Very good. the lounge has couple of fridge and the one with the milk and juice are always locked.. the other side that contains water and soda is okay.
Just not sure if it is only for viewing and not for anyone to consume those
November 1, 2013
Rated 5 out of 5 by WearyTraveler2012 Weary Traveler
Arrived at hotel after 10 hour drive thru Snow Sleet Freezing Rain & High winds. Was Greeted by Rhea at reception. She was Extemely helpful providing information and assistance. Excellent hotel with friendly helpful staff. Thanks for a great stay
December 26, 2012
Rated 5 out of 5 by Rich52 Stay at the Sheraton Northbrook
Overall excellent stay. The Rooms and the location were excellent. The Front Desk Staff was extremely professional and helpful. The only comment I would make is that the Restaurant staff was slow in service. Tough to find a server at Breakfast.
February 23, 2013
Rated 5 out of 5 by veeveejay Great Amenities
We were very pleased with our stay at your hotel. The staff at the front desk was very attentive. I'm always a little disappointed when the cleaning staff cannot speak English and we do a lot of sign language to get our point across.
May 20, 2013
Rated 1 out of 5 by Grump12 Party Hotel
Parties two out of our four day stay at Christmas time. Almost constant door slamming and loud conversations by guests 1am to 5am. Furthermore, room service not performed one of the days. The hotel was fine two years ago.
January 3, 2013
Rated 2 out of 5 by HankZH This hotel needs improvement
The hotel is poorly managed. Staff is more focused on having fun amongst themselves than serving guest.
Rooms was smelly and did not make a clean impression.
Bed linen were rumpled and not smelling fresh.
November 6, 2012
Rated 4 out of 5 by BobExWineGuy Great Wedding Weekend
My wife and I were in for a wedding in the Northbrook area and had a wonderful stay at the Sheraton Northbrook. Spend the extra money and get priviledges for the 5th Floor Lounge.
October 15, 2013
Rated 5 out of 5 by staycation1 Staff was great
We were in Northbrook just to get away and to view the Cuneo mansion. Reception staff gave great directions, and our bartender, Joe, was exceptional. He had great dinner and shopping ideas.
September 19, 2012
Rated 5 out of 5 by CAtraveler Always Comfortable!
When travelling to Northbrook, the Sheraton is the 1st hotel I check for availability. I always feel comfortable and relaxed. Thank you for maintaining the facility and great service!
May 8, 2013
Rated 3 out of 5 by Thieny4 Room
The walls are paper thin. I could hear everything my adjoining neighbor was doing - he could even hear me snore. Made for ten days of bad sleep. Your staff is excellent though.
March 22, 2013
Rated 5 out of 5 by Donna Pleasant Experience
This is the fourth time i have stayed in this hotel in this area and I will always come back. It is further out from my destination but it is worth the 15 minute drive.
April 15, 2013
Rated 5 out of 5 by Alicat37 Great experience all around
I've been meaning to write this review for some time as we stayed at the Sheraton Northbrook back in October 2012. Prior to our scheduled arrival and having just returned from an out of state trip with our toddler, we realized that having the baby sleep in our room was a problem. The last trip my husband and I did not sleep at all and we decided to look for alternate accommodations that had separate bedrooms. After speaking with Robert, one of the managers, he helped us with securing connecting rooms so we can set up our son in his own room (of course we kept the doors between open, but at least if he awoke in the night he didn't see us!) In any event, this worked out great and our stay was wonderful. All of the staff were nice and helpful and the accommodations were clean and comfortable. On my recommendation, my parents just booked a room for their visit in May and this is the 1st time in years they are deviating from another nearby hotel. I think the location, amenities and quality are much better at the Sheraton Northbrook and they will be very pleased. Next time we visit the area we will definitely stay there!
January 21, 2013
Rated 5 out of 5 by KCMOTRAVELER Special Treatment in the Bar
The bartenders here are very special folks - making you feel at home by treating you like family. What a great environment on the road. Need more like this hotel!
August 26, 2013
Rated 4 out of 5 by DC70 Very Pleasing Stay
The Sheraton Chicago Northbrook Hotel was a pleasure to stay in. The Hotel is near nice eating and shopping facilities.
The staff is pleasant and very willing to help.
December 4, 2012
Rated 5 out of 5 by Sacking Great Convenient Location and Comfy Room
Soft pillows, comfortable bed, considerate staff, convenient location for North Shore and Chicago Expressways. Really love staying there when I'm in the Chicago area.
December 2, 2011
Rated 4 out of 5 by tink Brunch
room was great but pricy. when to breakfast bar thinking it was included, no one was around to ask and no sign but as soon as we got food they came out of wood work.
August 28, 2012