Rated 5 out of 5 by fbt1 Overall excellent experience!
I stay at this Sheraton when I'm in town on business. This Sheraton sets the bar high for other Sheratons across the country. I always find the room and bathroom to be very clean. The lounge is nice as well. The staff is very friendly and willing to go the extra mile. For example, after I checked out today, and arrived at my client, I realized that I left my laptop power cable in my room. I called the front desk and notified them about the situation. The front desk tracked my power cable down and had it for me when stopped by the hotel on my way to the airport. I really appreciate this because I have left items in my room at other hotels in the past and the items never turn up. Really appreciate the staff tracking down my power cable. Thanks! Look forward to my future stays at this Sheraton.
October 10, 2014
Rated 4 out of 5 by JrNj Better than expected!
I checked in on a day the place was sold out and the staff worked hard to find me the type of room that I wanted. The room was quiet, comfortable, with good climate control and a nice bathroom. Bar staff was helpful and accommodating. The meeting room was well equipped and comfortable.
September 28, 2014
Rated 5 out of 5 by Dani50 Brief Stay
My room was very comfortable, and the staff was excellent about letting the parties I was traveling with check in early.
September 25, 2014
Rated 5 out of 5 by JMR41 Like sleeping on a cloud !!!!
I stay at Sheraton because I love the bedding. The Club Room floor is quiet and the lounge was great for breakfast and snacks in the evening. The servers was all great: Pia, Nicki and Brian. On my next visit to Chicago, I know where I will stay.
September 23, 2014
Rated 5 out of 5 by Dick154 Very Nice Hotel - Great Location - Very Convenient
Very nice hotel in Northbrook Suburbs, location is wonderful have great access to a wonderful shopping center and restaurants. Hotel is very well kept, maintain and quiet. Staff work hard to make sure stay is exceptional. Great for families, stay at hotel for life cycle events.
April 16, 2014
Rated 5 out of 5 by purti Cosy and peaceful
Very clean and comfortable hotel with very friendly and helpful staff. My only comment could be that there could be more variety to the menu in the lounge maybe? And the elevators are extremely slow and it is very annoying. But these are so minor problems, I would totally recommend this hotel.
April 5, 2014
Rated 5 out of 5 by MarkK Consistent
I have stayed here several times as i am in Chicago fairly often. The experience is consistent. I usually request a latter checkout and have no issue with getting what i request. Staff is very accommodating.
March 15, 2014
Rated 1 out of 5 by UnhappyTiredTraveler Wouldn't honor confirmed reservation
Was looking forward to staying, but after a long day into night of delayed travel, arrived at the hotel to discover that my reservation had been cancelled. Front desk couldn't explain by who or why. Sold out, good luck. So much for Gold Status.
Front desk staff was woefully lacking, requiring the intervention of American Express Platinum Travel to find a new hotel room at 2:30 am. If you are a business traveler, as I am, avoid this place unless you want to drive all over Chicago in the wee hours of the morning looking for your next hotel.
June 22, 2014