Rated 1 out of 5 by Melvyn00sad Suite's Aren't Too Sweet
Property granted Suite Night Award, but hotel mandated I move from my room at 11 am. ...so much for your 24 or the Platinum 4 pm check out.
March 6, 2014
Rated 2 out of 5 by Unhappy59 Unsatisfactory Amenities
Your Hotel does not have Microwaves or the Small Refrigerators that are standard in many of the other hotels I have stayed at. And you hotel does not even offer a Continental Breakfast just room service and at the prices quoted, it was just outrageous. $7.00 for a bagel and cream cheese! I stay at various hotels several times every year and felt your hotel was overpriced for what you offer.
February 10, 2014
Rated 2 out of 5 by YMail1974 Posted wrong of nights stayed
I was told the reason for the wrong # of nights stay because I didn't check-in on my first day. I also opted for the greenchoice but didn't post the points. I kinda sense that because the staff who checked me in doesn't seems to know what he is doing.
January 17, 2014
Rated 5 out of 5 by Brad1000000 new hotel and great service
Mediocre reviews of this hotel are not warranted. It is a few years old and is very nice. Platinum recognition is excellent, and the club level service is among the best. Evening food was very good, but adult beverages were too pricey. Room was near perfect; I really like the full shower (instead of the tub shower combo). Lots of shopping and dining options nearby, some walkable.
August 15, 2013
Rated 2 out of 5 by mikie376 We'll think long and hard before we decide to give this Sheraton another shot.
My wife & I have stayed here several times with mostly good experiences. Our most recent stay, however, wasn't up to par.
I'm SPG Lifetime Gold & Delta Diamond. The checkin staff neither recognized this, nor upgraded us. In fact, when we specifically asked about our upgrade, they said we didn't qualify. Huh? So instead of arguing, we contented ourselves in a standard room.
The 2nd thing the staff let us down on was our wakeup call on Saturday morning. We were in town to move our youngest daughter out of her Northwestern U dorm and home, and thought we had a full day of work to get her packed and loaded in the truck.
We'd left a wakeup call for 7:15am that never happened. We were suppose to meet our daughter for breakfast in Evanston prior to getting started. Instead, we woke up to our daughter's call from the restaurant wondering where we were. Not the way you want to start this kind of day!
Since my daughter just finished her Sophomore year, we have many more trips to Evanston over the next two years. We'll think long and hard before we decide to give this Sheraton another shot.
June 9, 2013
Rated 4 out of 5 by NDA2 Sheraton Northbrook
A good hotel in a nice location...great rooms.
June 8, 2013
Rated 4 out of 5 by ShoelessJoe Exceptional!
My husband and I have made this hotel our home away from home when we come to visit my family in Chicago. We have always had great service and wonderful rooms. This time around our room was missing water like we have always had before. We are SPG members and always get the highest quality of service. I would also suggest that next time the room be more thoroughly cleaned. I had to pick up a smashed raisin in the bathroom under the sink. It made me think that someone forgot to clean the bathroom, which never sits well with me. Other then that we had a great nightcap at the bar, and really enjoyed the spirits that are on hand. Thanks for everything!
September 25, 2012
Rated 5 out of 5 by lrvs0121 Great Sheraton
I have now had 2 extended stays at this hotel each was excellent!!
The property looks brand new although it is 5 years old testimony to how much they care.
The rooms always clean and all the staff from front desk to restaurant maids and others were A+.
December 26, 2013